Cannot update my email. Unsure where to do this.

[SyncroScales]

Hi,

I cannot change my email and update my information. I don't know where to post this. Where can I get some help?

Thank you.

 

[Petrossa]

"I cannot change my email and update my information." <-- What does this mean? What are you trying to do and where are you trying to do it? What software is involved?

 

[SyncroScales]

On this forum.

 

[Petrossa]

Right.
I presume you are in the correct place to change it?
If it is not saving, perhaps you would need to contact Tom's directly. There is a Contact link right at the bottom of the page.

 

[SyncroScales]

Hi Petrossa,

I go to my name at the top of the web-page - manage my profile - edit my account settings - change my password and email.

I get re-directed too many times even when I accept cookies and turn off add-ons. So the web-page will not allow me to do anything.

Sent the email.

 

[Graybush]

Hi there,

Sorry to hear you're having issues. If you can email us at community@tomshardware.com, we can send your email change request through the help team and get that sorted out. Please be sure to add your username, the email you registered with, and the desired email you'd like to change with and I can process the request.

Thanks,
Caitlin
Assistant Community Manager

 

[SyncroScales]

I have sent the email.

Thank you Viddyvane.