Hello
I have an issue with my PC, i think I've been ratted and i want to factory reset my PC. I downloaded a tool from Microsoft called "Refresh Windows Tool.exe" From this page: https://www.microsoft.com/en-us/software-download/windows10startfresh i ran it 1 time and during the installation process it says something like "Couldn't complete this installation" Cant quite remember sorry. I tried also though windows its self like through start>settings>Recovery>Reset this PC but gave me the same error message, im not sure if the rat is preventing this from running.
any help is appreciated.
I have an issue with my PC, i think I've been ratted and i want to factory reset my PC. I downloaded a tool from Microsoft called "Refresh Windows Tool.exe" From this page: https://www.microsoft.com/en-us/software-download/windows10startfresh i ran it 1 time and during the installation process it says something like "Couldn't complete this installation" Cant quite remember sorry. I tried also though windows its self like through start>settings>Recovery>Reset this PC but gave me the same error message, im not sure if the rat is preventing this from running.
any help is appreciated.