Compatibility Report while reinstalling Windows 10

[Smartphone2008]

Hey everyone, I hope this isn't a duplicate question but I'm sorry if it is. The other day, my cousin went to log on to his laptop, but it wouldn't load Windows. I've tried reinstalling it for three hours now and I keep running into a problem where, after I select the version of Windows where all of his files won't be deleted, (not the custom recovery option), a Compatibility report window pop ups that says "The upgrade option isn't available if you start your computer using Windows Installation media." It then continues and says to "remove the installation media and restart your computer and after Windows has started normally, insert the installation media and run Windows Setup." The problem is that I can't get to Windows at all, it's just a black screen if I choose the HDD instead of my USB Stick. The other problem is is that if I follow the Compatibility report's instructions, I get to a screen that says I'm missing a crucial media driver such as a USB, CD/DVD or a HDD." If anyone knows a possible solution or might be able to help in anyway, a reply would be much appreciated!

 

[Paul NZ]

If its windows 7 it doesnt support USB 3 natively. If you're plugging it into a USB 3 port. Use a USB 2 port

 

[Smartphone2008]

Hey Paul NZ, sorry, I should have specified in the original post. It's Windows 10.

 

[Wolfshadw]

What is the make and model of the laptop?

-Wolf sends

 

[Smartphone2008]

Hey Wolfshadw, the make and model is an Acer Aspire E5-532.

 

[Wolfshadw]

I believe the problem is (as is with most laptops) is that the standard Windows OS disk doesn't work. There are too many customizations made to the standard OS that need to be in place for the laptop to work. This is why they create recovery partitions and instruct new owners to make a recovery disk first thing.

Try going to the Acer eRecovery site, enter your serial number, and see if a recovery disk is available to you.

-Wolf sends

 

[Smartphone2008]

Thanks to everyone that offered their advice! Since the majority of you agree with Wolfshadw that the Windows partition is corrupted, I'm going to back my cousin's files to a separate HDD and then reformat the drive.