Help with error codes. Forced restarts occuring.

[SnoggyTM]

Hi everyone,

I am attuned to PC's but not so familiar with reading error logs and codes. My wife's computer Windows 10, has begun to auto restart itself at the most random of times. tonight it was at 19:17 It appears to have had multiple errors happen, seen here: https://gyazo.com/1c84f890aac49d78c6d3620d37ffbb2b

The Critical Kernel Power error 41
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Spoiler

+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2018-01-04T19:16:44.536069400Z

EventRecordID 3099

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DinoPC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 4
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0

event 20 - WHEA-logger
A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0

The details view of this entry contains further information.

Spoiler

- System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220}

EventID 20

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2018-01-04T19:17:11.265441500Z

EventRecordID 3124

- Correlation

[ ActivityID] {9BAD8D4B-70F6-4E62-A0C3-ED04CDBD5B8D}

- Execution

[ ProcessID] 3448
[ ThreadID] 4488

Channel System

Computer DinoPC

- Security

[ UserID] S-1-5-19


- EventData

ErrorSource 3
ApicId 0
MCABank 4
MciStat 0xf2000010000b0c0f
MciAddr 0x0
MciMisc 0x0
ErrorType 11
Length 928
RawData 435045521002FFFFFFFF03000100000002000000A00300002B101300040112140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB5BDD968B9085D30102000000000000000000000000000000000000000000000058010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000080100000003000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000100000000000000000000000000000000000000000000007F010000000000000002040000030000200F60000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000200F6000000806000B32983EFFFB8B1700000000000000000000000000000

00000000000000000000000000000000000B3F8F31CB1C5A249AA595EEF92FFA63C01000000000000009E07C0A606000000000000000000000000000000000000000000000000000000000000000000000001000000020000008B30948E9085D3010000000000000000000000000000000000000000040000000F0C0B00100000F200

Event 1001 bugCheck
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe60212dae4b8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\010418-23281-01.dmp. Report Id: 2560cc89-2aa3-4569-b73c-72e79fc57d37. - note: The dmp file was not there.

Spoiler

- System

- Provider

[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-01-04T19:17:03.247497800Z

EventRecordID 3084

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer DINOPC

Security


- EventData

param1 0x00000124 (0x0000000000000000, 0xffffe60212dae4b8, 0x0000000000000000, 0x0000000000000000)
param2 C:\WINDOWS\Minidump\010418-23281-01.dmp
param3 2560cc89-2aa3-4569-b73c-72e79fc57d37

Event 4921, Tcpip
The network adapter with hardware address 04-8D-39-42-05-7D has indicated packet coalescing capability without indicating support for one or more prerequisite receive filter capabilities (IPv6 0x00000000).

Spoiler

- System

- Provider

[ Name] Tcpip

- EventID 4291

[ Qualifiers] 32768

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-01-04T19:17:04.247450600Z

EventRecordID 3120

Channel System

Computer DinoPC

Security


- EventData


04-8D-39-42-05-7D
IPv6
0x00000000
000000000400300000000000C3100080000000000000000000000000000000000000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00000000 00300004 00000000 800010C3
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000


In Bytes

0000: 00 00 00 00 04 00 30 00 ......0.
0008: 00 00 00 00 C3 10 00 80 ....Ã..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

 

[Colif]

what are specs of PC? Have you altered the size of page file on PC as that is one reason you didn't get a minidump, here are others: https://support.microsoft.com/en-us/help/130536/windows-does-not-save-memory-dump-file-after-a-crash

Until we get a dump file we are just guessing what cause is.

WHEA = Windows Hardware Error Architecture. It is an error called by CPU but not necessarily caused by it.
Can be caused by over heating, so clean case and fans/heat sinks.
Updating BIOS can also help
Remove any overclocks or any overclocking software such as MSI Afterburner, AI Suite (If an Asus motherboard), GPU Tweak 2 (If an Asus GPU), Intel Extreme Tuning Utility