Games Crash and BSOD - “EXCEPTION_ACCESS_VIOLATION” (0xc0000005) IRQL_NOT_LESS_OR_EQUAL - Blue Screen of Death and Device Lost

Feb 24, 2018
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This happened since the first day on Windows 10 installation with brand new hardware, except the graphics card.

This error happens everytime I'm playing any game, no matter what, after 30 minutes the games crash or I got a BSOD (blue screen of death) with similar error log reffered to:

1. MEMORY_ACCESS_VIOLATION in 0xc0000005.
2. Problems losing the device (I don't know which device) (Maybe DirectX).
3. I get Blue Screens of Death with
- IRQL_NOT_LESS_OR_EQUAL or DRIVER_IRQL_NOT_LESS_OR_EQUAL dxgkrnl.sys
- BAD_POOL_HEADER
- SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
- And many more...
4. Random keyboard disconects while playing.

I tried everything, reinstalling all motherboards driver, reinstalling graphic drivers completelely with Guru3D, sfc /scannow, checking the memory integrity, reinstalling DirectX.

Lately I tried to unistall the AMD Chipset driver and reinstall the NVIDIA graphics driver, thinking that maybe can be a compatibily issue, but that didn't worked too.

I have no clue what I can do to fix it or where to post this to search help, this is my last resource, I'm out of ideas, please help.

If you need more dumps or logs tell me and I will provide it as soon as possible.

https://pastebin.com/cDixGCLU `Minecraft Error Log`

https://pastebin.com/SdZHHk3z `GTA V Crash Log`

https://pastebin.com/xCprVe3B `DxDiag dump before uninstalling AMD Chipset`

https://pastebin.com/msGYYky1 `DxDiag dump after uninstalling ADM Chipset`

I can't attach the EventLog file because is not a txt but, if you need it request it and I will upload it to MEGA or any web.

Thank you.

EDIT:

Windows minidump after BSOD KMODE_EXCEPTION NOT HANDLED.

.dmp file: https://mega.nz/#!bloiRDTQ!igmRw5x-70vgcxI9I1YGk9E6xQXqfBkqks6UF0UdIgE

The Event Viewer says this:

Evento 1001, BugCheck

El equipo se reinició después de una comprobación de errores. La comprobación de errores fue: 0x0000001e (0xffffffffc000001d, 0xfffff802db626f41, 0xfffff802dba20380, 0x0000019efd8221a0). Se guardó un volcado en: C:\Windows\MEMORY.DMP. Id. de informe: 1152fb30-afec-4137-ab1b-88342766bfc7.

EDIT 2:

I checked the RAM timing because one comment suggested it, and I see that the tRC of the RAM (to get 3200 MHz) is set in the bios at 75 cycles but in CPU-Z indicates that it must be 54 cycles.

1. Screenshots of CPU-Z (RAM):
- CPU-Z (Actual RAM Timings): https://i.imgur.com/jvhrxfs.jpg
- CPU-Z (Suggested RAM Timings): https://i.imgur.com/iox4zwE.jpg

2. Screenshots of BIOS (RAM):
- BIOS (RAM XMP Profile Settings): https://i.imgur.com/StkHmzJ.jpg
- BIOS (Actual RAM Voltages): https://i.imgur.com/N1DN4A5.jpg
- BIOS (Actual RAM Timings): https://i.imgur.com/wYSiMV1.jpg

I changed the tRC value from 75 to 54 and Windows gave me a BSOD (DRIVER IRQL_NOT_LESS_OR_EQUAL) so I set it back the tRC to 75. Any more ideas?
 
Solution
Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)

Colif

Win 11 Master
Moderator
Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)
 
Solution