BSOD Help Multiple causes

Mar 2, 2018
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Hello All

I'm looking for a consult. I have been having problems with my windows 10 PC since I built it about 11 months ago. I am tried everything I have been able to think of or find on the internet to fix it with software which leads me to believe it is a hardware issue. I have accumulated a collection of .dmp files. I'm hoping someone can determine piece of hardware might be the culprit. I thank everyone in advance for your help let me know if you have any questions about the rig.

The dump files can be fount here
https://www.dropbox.com/sh/6zf79rudkl6l47g/AADuPq_Fsq-drupScRE-vmLSa?dl=0

OS: Windows 10 Pro
Processor: Intel Core i5-7500
Memory: Vengeance LPX 16GB DDR4 2400MHz CL14
Mobo: Prime-B250-Plus
Graphics Card DUAL-RX480-O4G

Let me know what other information I can add to help.



 
Solution
@Gardenman :Asus had a few of their BIOS in beta until recently so its likely they got it before Asus published it and made it final. I expect its the same version. They all the bios updates that fix the Intel CPU errors everyone is likely to have - unless they have old PC like us.

@op when you updated BIOS last time you should have also updated the Intel Management Engine Interface drivers to match BIOS changes, its listed under your current bios (if you click show all downloads) in the downloads section - https://www.asus.com/us/Motherboards/PRIME-B250-PLUS/HelpDesk_Download/

looks like my call about asus programs rings true
Aug 02 2010 - AsUpIO.sys
Aug 22 2012 - AsIO.sys

might want to upgrade mouse drivers too as they from 2012...

Colif

Win 11 Master
Moderator
I will get someone to read dumps.

Perhaps remove any Asus software you have installed as it can cause errors (if you have Aura, GPU Tweak 2 or AI Sute installed, they all share a file that can cause BSOD.
Remove MSI Afterburner if its installed

I will stop guessing and wait for someone to convert the files.
 

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/lJDm.html

File: 020918-27125-015.dmp (Feb 9 2018 - 23:02:12)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
Probably caused by: ntkrnlmp.exe (Process: dwm.exe)
Uptime: 0 Day(s), 0 Hour(s), 42 Min(s), and 44 Sec(s)

File: 020918-29500-012.dmp (Feb 9 2018 - 03:01:16)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: Steam.exe)
Uptime: 0 Day(s), 0 Hour(s), 03 Min(s), and 47 Sec(s)

File: 020918-30796-011.dmp (Feb 9 2018 - 02:20:21)
BugCheck: [DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)]
*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by: memory_corruption (Process: chrome.exe)
Uptime: 3 Day(s), 1 Hour(s), 03 Min(s), and 30 Sec(s)

File: 020918-34265-014.dmp (Feb 9 2018 - 13:53:31)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: remoting_host.)
Uptime: 0 Day(s), 0 Hour(s), 14 Min(s), and 56 Sec(s)

File: 020918-37125-013.dmp (Feb 9 2018 - 13:38:11)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: MsMpEng.exe)
Uptime: 0 Day(s), 10 Hour(s), 12 Min(s), and 47 Sec(s)

File: 021218-34828-016.dmp (Feb 12 2018 - 15:58:42)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
Probably caused by: memory_corruption (Process: MassEffectAndr)
Uptime: 0 Day(s), 0 Hour(s), 39 Min(s), and 50 Sec(s)

File: 021918-29000-017.dmp (Feb 19 2018 - 05:18:47)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: ntkrnlmp.exe (Process: chrome.exe)
Uptime: 5 Day(s), 6 Hour(s), 14 Min(s), and 00 Sec(s)
Motherboard: https://www.asus.com/us/Motherboards/PRIME-B250-PLUS/
I'm getting conflicting information on which is the latest version of BIOS for your system. Your system says you have version 1001 (dated: 12/11/2017). The website says the latest version is 1001 (dated: 2018/01/04).

I can't help you with this. Wait for additional replies. Good luck.
 

Colif

Win 11 Master
Moderator
@Gardenman :Asus had a few of their BIOS in beta until recently so its likely they got it before Asus published it and made it final. I expect its the same version. They all the bios updates that fix the Intel CPU errors everyone is likely to have - unless they have old PC like us.

@op when you updated BIOS last time you should have also updated the Intel Management Engine Interface drivers to match BIOS changes, its listed under your current bios (if you click show all downloads) in the downloads section - https://www.asus.com/us/Motherboards/PRIME-B250-PLUS/HelpDesk_Download/

looks like my call about asus programs rings true
Aug 02 2010 - AsUpIO.sys
Aug 22 2012 - AsIO.sys

might want to upgrade mouse drivers too as they from 2012 as well

browsers crashing, I would update the Realtek LAN Drivers as well: http://www.realtek.com.tw/Downloads/downloadsView.aspx?Conn=4&DownTypeID=3&Langid=1&Level=5&PFid=5&PNid=13

most of errors could be just LAN drivers. Not sure Asus is involved in this one.
 
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