Hello guys. The PC that I'm currently using usually freezes on me once a day, and the only thing that I can do from there is pressing the restart button. This problem or a similar one first occured back in December 2017. Instead of freezes the PC would randomly restart itself.
I've sent it back to where I bought it from for diagnostics/reparation two times. They've changed a few hardware components, but the issue never went away. I wanted to get a refund, yet they don't really seem to be like that idea, so they keep handing me suggestions regarding what I could do to "fix" the issue (and suggestions to what the cause of the issue might be). I really hope that some of you could give me a bit of insight in what I can do from here. Windows 10 came preinstalled with the machine.
My specs.
Operating System: Windows 10 Pro 64-bit
CPU: AMD FX-6300 17 °C, Vishera 32nm Technology
RAM: 8,00GB Single-Channel DDR3 @ 535MHz (7-7-7-19)
Motherboard: ASRock N68-GS4 FX R2.0 (CPUSocket)
Graphics: BenQ GL2450H (1920x1080@60Hz), 4095MB NVIDIA GeForce GTX 960 (Undefined)
Storage: 931GB TOSHIBA DT01ACA100 SCSI Disk Device (SATA)
Optical Drives: HL-DT-ST DVDRAM GH24NSD1 SCSI CdRom Device
Audio: NVIDIA High Definition Audio
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The language installed is german, but I try my best to translate.
In event-viewer I always see this error after the restart, "Event ID 20 - WHEA-Logger, A fatal hardware error has occurred. Component: AMD Northbridge". I also got WHEA-Logger ID 18 once too. Sadly, I can't seem to find a dump file, but at times one gets created.
Other than that, I get DistributedCom errors which apparently shouldn't be the issue & Bugcheck error ID 1001.
I've tried... updating and re-installing several drivers, BIOS reset & update, Virus scan using Malwarebytes, Checking for issues using Memtest, some tools that windows already has, SeaTools, formating the whole machine/reinstalling windows 10 etc.
They told me to disable windows updates too after a fresh windows 10 installation, but this didn't help either. The only two updates that currently are installed can't be deleted.
1. Security update for Adobe Flash Player
2. Security update for Microsoft Windows (KB4054517)
I'm currently running another harddrive check, and I plan on doing a longer Memtest scan and running FurMark. But I fear that there won't be any errors, just like last time and the times I handed my PC over to the seller to get it fixed.
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I'd really need some advice from you guys. This whole thing is extremely frustrating...
- Tommy
I've sent it back to where I bought it from for diagnostics/reparation two times. They've changed a few hardware components, but the issue never went away. I wanted to get a refund, yet they don't really seem to be like that idea, so they keep handing me suggestions regarding what I could do to "fix" the issue (and suggestions to what the cause of the issue might be). I really hope that some of you could give me a bit of insight in what I can do from here. Windows 10 came preinstalled with the machine.
My specs.
Operating System: Windows 10 Pro 64-bit
CPU: AMD FX-6300 17 °C, Vishera 32nm Technology
RAM: 8,00GB Single-Channel DDR3 @ 535MHz (7-7-7-19)
Motherboard: ASRock N68-GS4 FX R2.0 (CPUSocket)
Graphics: BenQ GL2450H (1920x1080@60Hz), 4095MB NVIDIA GeForce GTX 960 (Undefined)
Storage: 931GB TOSHIBA DT01ACA100 SCSI Disk Device (SATA)
Optical Drives: HL-DT-ST DVDRAM GH24NSD1 SCSI CdRom Device
Audio: NVIDIA High Definition Audio
________________________________________________________________________
The language installed is german, but I try my best to translate.
In event-viewer I always see this error after the restart, "Event ID 20 - WHEA-Logger, A fatal hardware error has occurred. Component: AMD Northbridge". I also got WHEA-Logger ID 18 once too. Sadly, I can't seem to find a dump file, but at times one gets created.
Other than that, I get DistributedCom errors which apparently shouldn't be the issue & Bugcheck error ID 1001.
I've tried... updating and re-installing several drivers, BIOS reset & update, Virus scan using Malwarebytes, Checking for issues using Memtest, some tools that windows already has, SeaTools, formating the whole machine/reinstalling windows 10 etc.
They told me to disable windows updates too after a fresh windows 10 installation, but this didn't help either. The only two updates that currently are installed can't be deleted.
1. Security update for Adobe Flash Player
2. Security update for Microsoft Windows (KB4054517)
I'm currently running another harddrive check, and I plan on doing a longer Memtest scan and running FurMark. But I fear that there won't be any errors, just like last time and the times I handed my PC over to the seller to get it fixed.
________________________________________________________________________
I'd really need some advice from you guys. This whole thing is extremely frustrating...
- Tommy