javax.usb error 12 help

[eddyb95]

Hello all,

For work i have been given a new piece of equipment to use that will control a system that i have designed. The equipment (IM Series Control Server) comes with a configurator that is meant to recognise the device and allow me to upload a set of rules to it. However, when I try to use this configurator i am getting an error message (see bellow). I have been told that this is a windows issue and nothing to do with the server or the code as other clients have not had a problem using it.

System Specs:
Windows 10 Home
version - 1803
OS Build - 17134.48

Bellow is the error message that it keeps displaying. Any help that can be offered would be greatly appreciated. Thanks.

19:06:40,136 [main] INFO com.ibexis.configurator.gui.Activity - [No device attached]
19:06:40,207 [usb4java Device Scanner] INFO com.ibexis.configurator.usb.UsbConnection - Ibexis device attached: Bus 001 Device 012: ID 04d8:0055
19:06:40,208 [usb4java Device Scanner] INFO com.ibexis.configurator.gui.ConfiguratorGui - > Device has been attached
19:06:40,208 [usb4java Device Scanner] INFO com.ibexis.configurator.gui.Activity - [Device has been attached]
19:06:40,209 [usb4java Device Scanner] DEBUG com.ibexis.configurator.gui.ConfiguratorGui - status - Attached
19:06:42,947 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.ConfiguratorGui - > Connecting...
19:06:42,948 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.Activity - [Connecting...]
19:06:42,948 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.Configurator - attempting to connect to device
19:06:42,948 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - USB Service Implementation: usb4java
19:06:42,949 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - implementation version: 1.2.0
19:06:42,949 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - service API version: 1.0.2
19:06:42,949 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - Bus 001 Device 012: ID 04d8:0055
19:06:42,950 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - Device found: Bus 001 Device 012: ID 04d8:0055
19:06:42,951 [SwingWorker-pool-1-thread-1] DEBUG com.ibexis.configurator.usb.UsbConnection - Is configured false
19:06:42,958 [SwingWorker-pool-1-thread-1] ERROR com.ibexis.configurator.usb.UsbConnection - USB error (connect) - USB error 12: Can't open device Bus 001 Device 012: ID 04d8:0055: Operation not supported or unimplemented on this platform
javax.usb.UsbPlatformException: USB error 12: Can't open device Bus 001 Device 012: ID 04d8:0055: Operation not supported or unimplemented on this platform
at org.usb4java.javax.ExceptionUtils.createPlatformException(ExceptionUtils.java:39)
at org.usb4java.javax.AbstractDevice.open(AbstractDevice.java:226)
at org.usb4java.javax.AbstractIrpQueue.processControlIrp(AbstractIrpQueue.java:223)
at org.usb4java.javax.ControlIrpQueue.processIrp(ControlIrpQueue.java:41)
at org.usb4java.javax.ControlIrpQueue.processIrp(ControlIrpQueue.java:18)
at org.usb4java.javax.AbstractIrpQueue.process(AbstractIrpQueue.java:104)
at org.usb4java.javax.AbstractIrpQueue$1.run(AbstractIrpQueue.java:73)
at java.lang.Thread.run(Unknown Source)
19:06:42,960 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.ConfiguratorGui - > failed to connect to device
19:06:42,960 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.Activity - [Failed to connect to device]
19:06:42,964 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.ConfiguratorGui - >
19:06:42,964 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.Activity - []
19:06:42,967 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.ConfiguratorGui - >
19:06:42,968 [SwingWorker-pool-1-thread-1] INFO com.ibexis.configurator.gui.Activity - []

 

[eddyb95]

I have solved this now. Turns out i needed to download Zadig to install the driver for the controller. Once this had been completed it worked fine.