LOL Said Winedows Explorer AND 10 at the start..............thought that and the Custom/All would be enough details. But, maybe you don't use yours for saving pictures and doctoring pics as much as I do. If you open Windows Explorer and enter its name in the search box, it will open a page saying Doesn't recognize the name sometimes and you have to click on CUSTOM at the bottom right to OPEN ALL. BUT mine isn't there now AND it doesn't recognize a pic I just saved......I saved it twice and since I can't open ALL, I can't retrieve it.