Windows Blue screen after instaling driver update on gpu

[eball19]

Pc was just built yesterday, windows 10 updated and i was just insulating driver updates on my titan when i got a blue screen that had the dpc watchdog violation error. Help!

Ryzen 5 1600
ASRock ab350 pro4
2x8gb corsair vengeance 3000
Gforce GTX Titan
psu rgb blah blah blah

 

[Colif]

can you go to c:\windows folder
in view, change it to show hidden files and folders
copy the Memory.dmp file from here to documents
upload the copy from documents to a file sharing web site and show a link here.
I will ask someone to convert file so I can read it .

its likely it was caused by GPU drivers but we look see before guessing

 

[eball19]

can you go to c:\windows folder
in view, change it to show hidden files and folders
copy the Memory.dmp file from here to documents
upload the copy from documents to a file sharing web site and show a link here.
I will ask someone to convert file so I can read it .

its likely it was caused by GPU drivers but we look see before guessing

ill work on that, right now its trying to boot but then freezes on the loading screen and makes me power off in a couple of mins.. Im not sure how to boot in safe mode if it wont even let me get to the troubleshooting option.

 

[eball19]

https://www.dropbox.com/s/dmu6iwo3t9u3fg2/MEMORY.DMP?dl=0

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/3JJA.html

File: MEMORY.DMP (Jun 16 2018 - 23:31:55)
BugCheck: [DPC_WATCHDOG_VIOLATION (133)]
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 02 Min(s), and 26 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Motherboard: https://www.asrock.com/mb/AMD/AB350%20Pro4/
Verify the above is correct. You have BIOS version 3.30 (10/31/2017) installed. There is a BIOS update available for your system, it's version 4.70 (2018/3/6). IMPORTANT: If you update, you would have to update to version 3.4 first, read the instructions on the page. Note: Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

I can't help you with this. Wait for additional replies. Good luck.

 

[eball19]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/3JJA.html

File: MEMORY.DMP (Jun 16 2018 - 23:31:55)
BugCheck: [DPC_WATCHDOG_VIOLATION (133)]
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 02 Min(s), and 26 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Motherboard: https://www.asrock.com/mb/AMD/AB350%20Pro4/
Verify the above is correct. You have BIOS version 3.30 (10/31/2017) installed. There is a BIOS update available for your system, it's version 4.70 (2018/3/6). IMPORTANT: If you update, you would have to update to version 3.4 first, read the instructions on the page. Note: Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

I can't help you with this. Wait for additional replies. Good luck.

Thank You. I have already tried updating the drivers using the ddu and nvida site but ill try the windows route and see if that gives me any luck.

https://us.download.nvidia.com/Windows/398.11/398.11-win10-win8-win7-desktop-release-notes.pdf I also found this on line with the driver update. Notice page 14 the 5th bullet down. Does this mean basically my gpu drivers just aren't able to use with my motherboard/cpu or is there some sort of work around?

 

[R0GG]

_Try uninstalling/ cleansing drivers through DDU in safe mode, reboot, let Windows10 automatically install it's own. reboot, if successful install Nvidia latest drivers on top of Windows ones.
- How to fix Windows 10 error DPC Watchdog Violation >> http://www.tomshardware.com/faq/id-3128566/fix-windows-error-dpc-watchdog-violation.html

 

[eball19]

_Try uninstalling/ cleansing drivers through DDU in safe mode, reboot, let Windows10 automatically install it's own. reboot, if successful install Nvidia latest drivers on top of Windows ones.
- How to fix Windows 10 error DPC Watchdog Violation >> http://www.tomshardware.com/faq/id-3128566/fix-windows-error-dpc-watchdog-violation.html

Ive done this, no luck..

 

[R0GG]

How about when stopping at windows 10 drivers installation ? ( no nvidia house drivers)

 

[eball19]

How about when stopping at windows 10 drivers installation ? ( no nvidia house drivers)

when stoping before the nvidia drivers the system works fine and had no issues blue screening. with that being said i need some kind of driver to support my 21:9 monitor that the microsoft drivers doesnt, plus i want the full power from my titan

 

[R0GG]

Thanks for the clarification, one more question:were you able to install Nvidia drivers themselves before windows pushes it's own?
- How to Disable Automatic Driver Downloads on Windows 10 >> https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10
- Using Device Manager to Uninstall Devices and Driver Packages >> https://docs.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages

 

[eball19]

Thanks for the clarification, one more question:were you able to install Nvidia drivers themselves before windows pushes it's own?
- How to Disable Automatic Driver Downloads on Windows 10 >> https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10
- Using Device Manager to Uninstall Devices and Driver Packages >> https://docs.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages

I was not.

 

[R0GG]

Then next step is to try install your nvidia drivers for your card after blocking windows 7 from installing it's version of those drivers. Follow steps given in above links.