- Dec 9, 2014
- 29
- 2
- 4,530
Hey guys at my wit's end here - have been dealing with debilitating computer lockups for months now.
A list of issues and troubleshooting performed, as well as hardware below. Unfortunately ASRock doesn't seem to have any kind of diagnostics for me to test their board. I have no spare CPU or memory to replace those as a test, but I'm fairly certain those aren't at fault. A lot of the issues I'm seeing are related to motherboard.
Wondering if you know of any good diagnostic software that would test the mainboard, if there is anything else I can try, or do you concur with my assessment?
I am probably going to RMA this thing. I will just be without a computer for weeks... which isn't great. Thanks for any thoughts.
The issues the PC is experiencing:
Troubleshooting performed:
Computer specs:
A list of issues and troubleshooting performed, as well as hardware below. Unfortunately ASRock doesn't seem to have any kind of diagnostics for me to test their board. I have no spare CPU or memory to replace those as a test, but I'm fairly certain those aren't at fault. A lot of the issues I'm seeing are related to motherboard.
Wondering if you know of any good diagnostic software that would test the mainboard, if there is anything else I can try, or do you concur with my assessment?
I am probably going to RMA this thing. I will just be without a computer for weeks... which isn't great. Thanks for any thoughts.
The issues the PC is experiencing:
Computer locks up hard when trying to install motherboard drivers under regular or safe mode
Intermittently, Motherboard won't reboot - PC has to be shut down, power supply turned off, then turn it all back on.
Sudden I/O issues, hard drive sluggishness (I have a SSD, it is not sluggish)
System Siezures. System "locks up" for several seconds at a time intermittently. When I try to detect motherboard drivers the system locks up hard.
Graphics performance issues and crashes
Troubleshooting performed:
Operating system has been formatted and reinstalled.
BIOS has been updated. BIOS has been reset.
Drivers have been updated.
Tests performed under safe mode and issues happen in safe mode, therefore this is not drivers issue.
Checked for any programs in task manager that might be causing sudden surges leading to siezures and lockups - there were none. Siezures happen without any increase in CPU or memory usage.
Tested using 3 separate GPUs (Graphics Cards), and on-board video.
Videos card reseated (many times).
Tested installing GPUs in different PCIE slots.
Graphics cards blown out with air and do not appear to be overheating.
RAM reseated twice.
RAM modules shuffled and moved between different sockets.
Blew machine out with air to ensure no dust or heat buildup.
Set all fans to maximum airflow. Checked for temperatures in BIOS and they appear OK. (39-40 degrees idle, 43-45 under load, low 50s under extreme load)
Power supply replaced with brand new unit.
Video card replaced with brand new unit.
Computer specs:
OS: Windows 10 build 1709 x65 bit
Motherboard: ASRock z97 extreme 6 (S/N: D060996C2CF1)
CPU: Intel Core i5-4670K Haswell Quad-Core 3.4 GHz LGA 1150 84W BX80646I54670K Desktop Processor Intel HD Graphics
RAM: G.SKILL Ripjaws X Series 32GB (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 2400 (PC3 19200) Desktop Memory Model F3-2400C11Q-32GXM
CPU Fan: Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
PSU: Cooler Master i500 - 500W Power Supply with 80 PLUS Bronze Certification (issues occurred with a 630 watt PSU also)
Video card (brand new): XFX Radeon RX 570 4gb (RX-570P4DF)
Hard Drive: SanDisk Ultra II 960GB SATA III 2.5-Inch 7mm Height Solid State Drive (SSD) with Read Up To 550MB/s- SDSSDHII-960G-G25
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