Windows 10 BSOD problems help!

[justintcooper43]

Okay so I recently built my pc from scratch and it runs fine most of the time if I try to download fortnite the pc crashes idk what's wrong with it my build is:
Asus m5a97 r2.0 motherboard
Amd fx6300 6 core processor
Asus rog strix rx560 gpu
Apevia 650w psu
Gskill 16gb ram
Adata 4gb ram (so 20gb total)
500gb seagate hdd
250gb western digital hdd
Diy case
Everything is compatible on pc part picker most of my BSOD are for out of date drivers but all of them are up to date. Any help would be appreciated I'm not a pc genius thank you.

 

[Colif]

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it

 

[justintcooper43]

okay so I believe this is what you meant https://1drv.ms/u/s!Av_zhSWJZ2Hthhy7xJ6dWOEqTEEt
not really sure thanks again

 

[gardenman]

Hi, that is the correct file. I ran the dump file through the debugger and got the following information: https://pste.eu/p/BTcN.html

File: 071018-24125-01.dmp (Jul 10 2018 - 13:37:51)
BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)]
Probably caused by: ntkrnlmp.exe (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 18 Min(s), and 57 Sec(s)

Comments:
- The GPU tweaking driver "iomap64.sys" was found on your system.
- The 690b33e1-0462-4e84-9bea-c7552b45432a.sys driver is new to me, apparently it's part of AI Suite III.
- 2 different types of RAM being used.

Motherboard: https://www.asus.com/us/Motherboards/M5A97_R20/
You have the latest BIOS already installed.

I can't help you with this. Please wait for additional replies. Good luck.

 

[justintcooper43]

Should I not be using 2 different types of ram should I pull the 4gb of adata out and just keep the 16gb gskill? I'm currently running memtest86 and it's up to 1952 errors and climbing

 

[gardenman]

The RAM may be compatible and OK to use together, however the errors don't sound good. Test each RAM module one at a time. At least 8 passes each.

 

[justintcooper43]

Could it be since my mobo is so out of date since the last update for BIOS was 2015? I'm really hoping not

 

[justintcooper43]

I've also noticed while downloading fortnite it will download up to 81% then immediately drop to 70% before crashing like it forgets it downloaded it

 

[gardenman]

Probably not. My BIOS is dated around 2009 (but don't tell anyone) and I'm fine. The RAM errors are not good though, it could likely be a bad RAM module or two. Test all 4 of them, one at a time. Any errors likely means bad RAM, but dont throw it away just yet. If you test multiple RAM modules at a time, you can't tell which one is bad. Wait for additional answers from Colif or someone else which will come later.

 

[justintcooper43]

Okay yeah memtest is still running at were at about 10,000 errors lol so idk what is going on

 

[justintcooper43]

Okay so memtest aborted due to 10,000+ errors... wtf do I do lol

 

[justintcooper43]

The Adata ram is 9-9-9-24 while the gskill is 10-10-10-30 if that matters retesting only the gskill no problems so far..

 

[Colif]

Did you run memtest on one memory stick at a time?
Which ones were showing the errors?

if its the adata, i doubt you miss 4gb of ram when you have another 16

having 2 different timings could be reason for bsod. The system will only run at the slowest memory timings. It can be finicky

 

[justintcooper43]

Okay so I'm pretty sure the adata ram was giving me problems after I took it out fortnite downloaded and everything ran fine no BSOD for the rest of the night