Can't login here.

[whateverdude]

can't login with my android because "AN AUTHENTICATION EXCEPTION OCCURRED"
can't login with my windows because "We're sorry, something went wrong when attempting to log in."
And ofc nobody would know what that "something" might be.

But i don't always get that error from windows.
Sometimes i get "Oh oh, something's wrong
Internal Server Error - Error 500
It looks like something is broken in our system."

Damn right i'd say.

Good news is i can ignore that error and by just browsing the website i get magically logged in .

 

[vrumor]

It is definitely magic.

 

[COLGeek]

can't login with my android because "AN AUTHENTICATION EXCEPTION OCCURRED"
can't login with my windows because "We're sorry, something went wrong when attempting to log in."
And ofc nobody would know what that "something" might be.

But i don't always get that error from windows.
Sometimes i get "Oh oh, something's wrong
Internal Server Error - Error 500
It looks like something is broken in our system."

Damn right i'd say.

Good news is i can ignore that error and by just browsing the website i get magically logged in .

Likely just the results of an old cookie in your cache. This is not uncommon and is not really a problem, per se, since you are certainly logged in now. Still, this is good feedback for the dev team. Thanks.

 

[whateverdude]

No way it's a cookie when i try to connect from 5 different browsers on 2 different PCs.
Not to mention the 3 different browsers on android.

 

[COLGeek]

No worries. Will make sure the devs see this. Thanks.

 

[Graybush]

Hi there,

I've filed a ticket with our developers regarding the issue. Please continue to report if you do not see an improvement within 30 days.

 

[SoggyTissue]

i have this issue when trying to log in to .co.uk using toms account nickname

solution: use .com site and full email address, then after logging into the com site- another tab load up the usual .cu.uk site

so> replace .co.uk with .com (of vise versa for someone from the .com site)
> use full email address instead of nickname
> now logged in, use your normal shorcut link to the home site you usually visit.
>
> this is no cookie issue, i use firefox, loaded in a ram drive, which recreates a blank self on every startup. there are no cookies, the cookiemonster lives in my pc.

this started yesturday after dinner (6pm) for me.

 

[gaffers]

i have this issue when trying to log in to .co.uk using toms account nickname

solution: use .com site and full email address, then after logging into the com site- another tab load up the usual .cu.uk site

so> replace .co.uk with .com (of vise versa for someone from the .com site)
> use full email address instead of nickname
> now logged in, use your normal shorcut link to the home site you usually visit.
>
> this is no cookie issue, i use firefox, loaded in a ram drive, which recreates a blank self on every startup. there are no cookies, the cookiemonster lives in my pc.

this started yesturday after dinner (6pm) for me.

Same issue, couldn't log in to UK site, even with brand new p/word reset. Did the above, worked a treat.
Hope commenting on a 3 week old topic isn't too much of a necro...

 

[Somasonic]

Make sure you're not blocking third party cookies, this causes this exact problem for me.

 

[ficler1977]

Yes. I was trying to log on since 2 weeks over 40 times... even tried to reset password.
Out of the sudden I have tried today and it worked.
This forum (if you are not logged in) hasn't got any way of reporting this kind of issue. there is no email you can write to.

Yes I have tried everything and eventually logged via .com site but tried again on my phone will not log on with any configuration.
So logging via tomshardware.com might not always work even if nickname is used instead of email.

I am afraid to log off now

 

[whateverdude]

Yeah still same here.
I just stayed logged thx to the cookies on my PC.
On my androids forget it there is no way to log in,i even tried different wifi network.
Guess noone is perfect.

 

[Uberwolf]

Hi guys,
I was getting this message, "We're sorry something went wrong when attempting to log in". I tried several times on my iPhone and on my PC using 3 different browsers, IE, Chrome and Firefox. I was using the correct login details. I saw someone else with this problem that posted in the forum and was told it was a cookie issue so I cleared my cookies all to no avail, then I saw something, the Tomshardware I was trying to log into was www.tomshardware.co.uk. I loaded www.tomshardware.com and I could log in. I then loaded www.tomshardware.co.uk and I even though I could still not login in when I clicked on Forum I was indeed logged in and so I suspect there is an issue between www.tomshardware.com and www.tomshardware.co.uk. If I select www.tomshardware.com first and log in I have no issue but if I select www.tomshardware.co.uk first I cannot login and get that "We're sorry something went wrong when attempting to log in" message .