Barracuda Pro 10TB - Should it be this noisy?

[Varza]

Bought one originally in November 2017 and immediately noticed this annoying noise when it idles.

Sounds like a distinct mechanical loading noise tick/tocking every second - I've read online it could be a header parking issue.

I ended up living with it because I was too lazy to replace because I use headphones most of the time anyway

Last couple of months the noise suddenly got louder - to the point it freaked me out the first time I heard it and I powered my PC down

Just had it replaced under RTV warranty... connected my refurbished drive a couple of hours ago.

Surprise surprise ... same noise.. every second.. when idle..

It's not as loud as the drive I replaced - but I've already emailed Seagate asking wtf.

I feel like i've blown my money away. I have 6TB & 8TB WD drives that are practically silent compared to this.

Anyone else own this drive? Do you have the same sound? Is this normal?

 

[seagate_surfer]

Varza, check this link and download Seatools for DOS. It will let you know if heath of the drive. If need be you can contact support here.

 

[Rdslw]

https://us.hardware.info/reviews/7208/12/10tb-hdd-review-five-models-compared-noise-levels
should be humming not much more. Try out phone app to check how many db it does produce.
My personal seagates were louder than others but not by much.....

 

[Varza]

SeaTools tells me the drive is healthy... and yet still... tick tock.. tick tock... Moment I copy/paste a file on the drive - noise stops... then within 20 seconds... tick tock.. tick tock.. no new firmware and straight from the refurbishment factory. This is a really bad sign.

 

[seagate_surfer]

Varza, if Seatools (the long test) did not find anything then most likely the drive is working within parameters. Just out of curiosity, is the sound you hear on this list?

 

[Varza]

Would love for you to tell me sir...

I've recorded the noise and uploaded it.

https://drive.google.com/file/d/19OOtEDaFa8W-sDCmQHBdhxOuefGvbSNL/view?usp=sharing

 

[Rdslw]

https://hetmanrecovery.com/recovery_news/identifying-hdd-noise-problems.htm#id1
try to hear them and check. As far as I tried, its none of "crippling" problems, still not something I would like to hear.

 

[seagate_surfer]

Varza , that sound is not normal. Best to get in contact with support.

 

[Varza]

Varza , that sound is not normal. Best to get in contact with support.

I am up to my 3rd email to support

They keep responding with generic answers that arent helpful at all

They literally ignored an email where I told them I already did all Seatools troubleshooting - they responded by telling me to troubleshoot

This is a nightmare

 

[seagate_surfer]

Varza , that sound is not normal. Best to get in contact with support.

I am up to my 3rd email to support

They keep responding with generic answers that arent helpful at all

They literally ignored an email where I told them I already did all Seatools troubleshooting - they responded by telling me to troubleshoot

This is a nightmare

Sorry for this situation. Working on getting it sorted out. Can you send me via PM the case number you are working on with them?

 

[klepp0906]

i know this is old, but the noise is normal. disussion about it is prevalent everywhere. I bought 12 of these not long ago, and it drives me batty.

alas the solution is disabling the head parking or bust and i gotta let the drives chill out as some dont get used very often so messing with sleep or APM is probably not in my favor.