I've got a Canon Pixma MG5250 Printer, Scanner, Copier. The printing function works exceptionally well but on the same laptops (one mac, one Win 10) the scanner will not communicate. Canon have switched their old MP Navigator EX software for a new, rubbish one called 'My Image Garden' but the printer still wants MP Navigator to open.
Using the new software, the 'Scan' feature is greyed out and if you try and do it using the buttons on the scanner, an error pops up on the computer saying that the version of MP Navigator is not compatible.
I've checked that Canon haven't released any new firmware for this Printer - according to their website they haven't - so I'm at a loss because I simply can't scan.
Any ideas for how I can resolve this?
Thanks
Using the new software, the 'Scan' feature is greyed out and if you try and do it using the buttons on the scanner, an error pops up on the computer saying that the version of MP Navigator is not compatible.
I've checked that Canon haven't released any new firmware for this Printer - according to their website they haven't - so I'm at a loss because I simply can't scan.
Any ideas for how I can resolve this?
Thanks