Getting BSOD but tried everything to fix!

Sep 27, 2018
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Hi,i have really weird problem and i will be so happy if there is someone who will help me.So problem is that i am getting bsod after playing games for like 25-30 mins,sometimes after 10-15 mins i am getting bsod too..I tried everything to fix this.This is what i tried:
- System Restore ,same BSOD.
- Tested RAM with memtest 86 and there weren't any error through 4 passes.
- Temps are fine when gaming,CPU goes like up to max 55-60c and GPU max was 65c.
- Checked if there are any drivers problems.
- Reinstalled OS after trying every software fix..
- Replaced HDD with new one,but both are 100% health without any error.
- Updated BIOS to newest,and reset it to default.
- There is no dust in case and everything seems to be working fine (coolers,etc,no loud noises ..)
- Replaced thermal pound on cpu.
- Tested GPU with FurMark,and after 30mins there wasnt any bsod,any problems,temp gone max to 70c..
- CPU max temperature was 80c when i was testing it with IntelBurnTest (10 times)

***BSOD code is 0x124***
PC specs:
i3 4170
RX 560 4GB OC
8GB DDR3 1600
PSU: Nexus RX 6300 630W

Anyone have some idea what else i can try?
 

Colif

Win 11 Master
Moderator
BSOD code 0x124 = WHEA error. WHEA = Windows Hardware error Architecture. Its an error called by the CPU but not necessarily caused by it.
Can be caused by overclocking software such as MSI Afterburner, Asus AI Suite, Asus GPU Tweak

Have you run this - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and I will get someone to convert file into a format I can read

How old is the PSU? From what I can tell the model was 1st released in 2009 so just curious about age
 
Sep 27, 2018
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I will try that program.Actually,i made that for memory dumps before,i and i got it only two times,(in files with bsod viewer,it showed me 0x124 error) but other times windows didnt saved any dump files.But what is funny,now i am not getting bsod,pc just got freeze after some gaming and i hear some loud buzzing noise so only option is to force restart PC.I dont know how but last night,i played CSGO for about 2.5 hours with no problems and then it occured.

PSU is old about 3.5 years so i think it's not the problem.

This is the result from Intel Processor Diagnostic Tool https://imgur.com/a/36FBWHf (i think CPU is not a problem)
 
Sep 27, 2018
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I think i just found out potentional cause..Today i tested CPU and GPU with 4-5 different stress programs (gpu for 2hours,cpu 1).Then i decided to test my PSU with OCCT and after 15 mins of testing there was exact same problem,first screen freezed and then BSOD pop up with WHEA_UNCORRECTABLE_ERROR (0x124). ..Does that mean its my PSU or maybe its cpu,gpu or mobo? I will test it again tomorrow,first CPU then GPU and then if CPU and GPU test pass i will test PSU again.What is weird,after i restarted PC, i was surfing net and some BSOD occured again (Clock_Watchdog_Timeout)
 

Colif

Win 11 Master
Moderator
The CLOCK_WATCHDOG_TIMEOUT error means that your processor is having trouble with cooperation from its cores and threads. Threads are tasks taken by cores, and some cores can take many threads simultaneously. The problem here is that a thread is waiting for a proper response from another thread — or a core is waiting for a response from another core — and those responses aren’t coming. Therefore, you get this BSoD error.

While this is a processor problem, this can be caused by two things: a driver error, which is very likely if you’re using Windows 8, or the OS itself isn’t playing nice with the processor. First question: how long have you had this computer? Has it been working fine until now?
https://www.reviversoft.com/blog/2013/01/clock-watchdog-timeout/

If you can give us the minidump files, we can look and see what they are saying.

Does OCCT create a report?

http://www.tomshardware.com/answers/id-3636406/psu-failure-mobo-occt-tests.html
 
Sep 27, 2018
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Hi,today i tested PSU again and it crashed after 3 mins of testing,BSOD with 0x124 error again.This is from last test (where it crashed after 15mins) (OCCT) : http://prntscr.com/l0uuda ..
But what's interesting,today i tested GPU with OCCT for 20mins and there wasn't any error,... GPU is power-hungry than CPU (so it made me to think,maybe this isnt PSU bad) ..
Also i tested CPU with OCCT and it crashed with BSOD 0x124 after few seconds (i think test didn't even started),i just wanted to be sure that isnt OCCT problem,i tested it with Prime95 and it crashed after few seconds,same as with OCCT. This is OCCT report: http://prntscr.com/l0uxt7

- Maybe this i CPU problem? I put my CPU on stress-test (to see are temps good) with IntelBurnTest and it survived 10 passes. (Max temp was: 75C,few days ago when i was testing it,it was 80C but i think its fine for i3 4170,haswell)
 
Sep 27, 2018
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Today i was playing with underclocking CPU.And i figured that CPU works stable with -10% clock.At least it was stable with CPU OCCT Test. Instead of 3700MHz processor is working on 3292MHz. On advanced power settings Maximum Processor State is set to 93% (anything above it is unstable and it crash when i try to test it with OCCT..So do you have any ideas why it can work stable on 100% clock? Maybe it's voltages problem?
 
That PSU was "fair" when it was new, but now it's like 9 years old. Likely it is the problem or at least part of it. I'd replace that first and go from there. Keep in mind, even though there are other possibilities, if you have a PSU issue it's hard to determine if something else is actually faulty because the power supply can mimic pretty much any other hardware failure even though that hardware is actually not bad, or in some cases can actually CAUSE that hardware to fail in the first place, so replacing the failed part then becomes just a temporary fix as will be likely to fail again if there is still a problem with the power supply.

9 years is a long time for a product that came with a 2 year warranty. The platform used in that PSU was not very exceptional, just merely ok. It was not a bad unit, but nothing about it cried out quality either except maybe a few of the actual results during testing but there were a lot of unknown parts used on it as well so longevity was something not really expected from it.

I'd replace it FIRST, and go from there. At least then you KNOW it's not problem and since you've already addressed all of the easier, more common issues, this is a likely suspect right now.

I don't know what country you reside in, and I know that sometimes it's hard to come by good units in some regions, but when possible, when it comes time to get that PSU, I'd stick to the following if you can.

Higher 80plus certification doesn't mean anything, UNLESS it's on an already known to be high quality PSU platform. For example, a Seasonic Prime platinum unit is going to be a better product than a Seasonic Prime Gold unit, because we already know the Prime platform is very good, and platinum efficiency along with it shows there are some improvements internally to account for the higher efficiency.

In a case like that, it might be worth it. It's likely the unit will create less heat, it will probably have better performance in regard to ripple, noise and voltage regulation. It might shave a few pennies, or dollars, off the electric bill over the course of a year.

Other than that, it is not going to perform any better than the same platform with Gold efficiency. On the other hand, just because a unit has Titanium 80plus ratings doesn't mean the unit is any good at all. For example, there are Raidmax units with Titanium efficiency and I wouldn't trust one of those to power a light bulb. There are a lot of units like this out there.

80plus only has relevance if the platform is already known to be a good one.

Seasonic. Just about anything made by Seasonic is good quality for the most part. There are really no bad Seasonic units and only a very few that are even somewhat mediocre. They do make a few less-good quality OEM style units, but mostly those are not going to be units you come across at most vendors, and they are still not bad. Also, the S12II and M12II 520 and 620w units are older, group regulated models. At one time they were among the best units you could buy. Now, they are outdated and not as good as almost any other Seasonic models. They are however still better than a LOT of newer designs by other manufacturers.

The Seasonic 520w and 620w S12II/M12II units CAN be used on newer Intel platforms, if you turn off C6/C7 in the bios, but I'd really recommend a newer platform whenever possible. Prices are usually pretty good on those though, so sometimes it's worth accepting the lack of DC-DC on the internal platform. Higher capacity versions of the High current gamer are not based on that platform, so they are fine. Those being the 750w and higher versions. Antec Edge units are ok too, but reviews indicate that they have noisy fan profiles.

Corsair. The CX and CXm units are ok as a budget option, but I do not recommend pairing them with gaming cards. The newer 2017 models of CX and CXm are better than the older ones, so if it specifically says 2017 model, or it has a capacity other than an even 100, like 550w, 650w, 750w, etc., then it's likely at least better than those older ones. Aside from that, any of the TX, RMx, RMi, HX, HXi, AX or AXi units are good. Those are listed from best to worst, with the best being the AX and AXi units.

Antec. The True power classic units are made by Seasonic, and are very good, but are not modular. The High current gamer 520w and 620w, or any other PSU you see on the market that is 520w or 620w, are also made by Seasonic, based on the S12II and M12II platform for modern versions, and are pretty good units but again they are an older platform that is group regulated so if you go with a Haswell or newer Intel configuration you will want to avoid those because they do not support the C6/C7 Intel low power states.

The Antec High current gamer units that are not 520w or 620w, the 750w and 850w models, are very good and are not the older design. There are however older and newer HCG models, so exact model number will likely be a factor if choosing one of these however both the older models and the newer models are good.

Super Flower. They are like Seasonic and they make power supplies for a variety of other companies, like EVGA. Super Flower units are usually pretty good. I'd stick to the Leadex, Leadex II and Golden Green models.

EVGA. They have good and bad. Bad are the W1, N1, B1, B3 (All models except the 650w model) and G1 NEX models. Good models are the B2, B3 650w, G2, G2L, G3, GQ, P2 and T2 models.

FSP. They used to be very mediocre, and are a PSU manufacturer like Seasonic and Super Flower, although not as well trusted based on historical performance. Currently the FSP Hydro G and Hydro X units are pretty good.

I would avoid Thermaltake and Cooler Master. They do have a few good units, but most of the models they sell are either poor or mediocre, and the ones they have that ARE good are usually way overpriced.

And most of the models I have linked to the reviews of at the following link are at least good, with most of them being fantastic.

http://www.tomshardware.com/forum/id-3612443/power-supply-discussion-thread.html
 
Sep 27, 2018
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I figured out that,this is not PSU problem.I tested pc with another PSU and its still same,BSOD,crash after few seconds OCCT testing. Actually first it showed "error detect" after 7 seconds of testing.Then i ran test again and it crashed in 3 seconds.This is from OCCT (when it detected some error): http://prntscr.com/l1fe2m . So ok,i figured out that isnt PSU.What else can be a problem? CPU,MOBO? I will repeat one more time,this started happening after i acidentally hit my pc case,not too much..
 
if your using windows 7 or 10 make sure hpet is enabled in bios.
it will stop a lot of random bsods.

it was essential on win 7 that it was enabled. yet i was still telling people to enable it years after 7 came out.
8 and 8.1 dont use it so make sure its disabled if you have that o.s.
and windows 10 seems to have gone back to it... at least in some respect as ive ran this system with it both enabled and disabled without seening any adverse effects. (yet!. new system only 2 months old)
 
Is this a system that was working fine for a long time and only recently started having problems, or did you just recently assemble this system and the problems began right away?

Also, I don't see anything in your post that leads me to believe with any certainty at ALL, that it isn't a PSU problem. Like I already said above, problems with the PSU can mimic ANY and ALL other hardware issues. That is because ANY and ALL hardware relies 100% on the power supply to do whatever it is it was meant to do. Without good, clean, stable power, in the expected capacities, anything can happen. CPU can throw errors. Memory can throw errors. Hard drives can throw errors. GPU card can act like a lunatic. Motherboard can refuse to boot, or boot, and then restart shortly after, or a half hour later, or only when you fire up specific demanding games and applications.

OCCT erroring out does not, to me, in any way, say this is not a PSU problem. It might not be, but that alone is not any sort of evidence against the possibility of it being so. But if you're sure it's not, then I say good luck. If it were me, that 9 year old power supply would be replaced immediately before I went any further with any other attempts at troubleshooting. Even if it's not the problem, it's probably A problem. Also, I have absolutely no way of knowing whether the other PSU you tried in it's place is better, worse, or same as the one you listed. It could be old too. Or a cheap model. Or not enough capacity. Lots of variables.

Or it could be the high precision even timer setting like Hexit has suggested. I'd still start with the PSU as it's the MOST probable possibility.
 
Sep 27, 2018
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darkbreeze, i think its not PSU because as i said i tested it with another 100% working,100% good PSU with no problems,because it's actually in another configuration that is much better than mine.

System was working fine as i said,until i accidentally hit PC case,then this started happening.

Also i noticed this,now my PC takes more time to shutdown.When i click shutdown button,first monitor goes to sleep mode,then only hdd turn off,then hdd turns on again,and after that system shutdown. (It takes about 20-25 seconds)

Hexit,there is no HPET settings in Asus Bios :(

Sorry for my bad English :D

 
Unplug everything from the back of the case except the power cord and the display cable.

Unplug every drive connected to the system except for the drive that the operating system is connected to.

Obviously, do those things with the power OFF, and THEN turn the power back on.


Next, do this:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image


When that is done, do this:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If no problems are found or the problem is not fixed, then download Seatools for Windows or WD lifeguard tools. Run the program. Run the Short drive self test (DST) and if that passes run the Long generic test. It will take a long time for the long test to complete.

If no problems are found with any of those, and if you've actually eliminated all the testing you indicated in your first post, then I'd say it has to be either a motherboard or power supply problem. Since you refuse to believe it could be a power supply problem, I guess I'd start with the motherboard as it seems you've already tried swapping out every other component.