BSOD SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe

[dylan.madden715]

Hello,

I am experiencing a BSOD with the error SYSTEM_SERVICE_EXCEPTION. In BlueScreenView it shows ntoskrnl.exe as the driver causing the crash. From what I've read, this could be various things. It should be noted that I am using Windows 10.

The dump files can be found here:

https://www.dropbox.com/s/sja8ja6ic08nztz/092818-3812-01.dmp?dl=0
https://www.dropbox.com/s/ihsjb2l5ab4o8ml/092818-6171-01.dmp?dl=0


Thank you for your help,

Dylan

 

[Colif]

NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

I will get someone to read dump files

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/d8Xc.html

File: 092818-6171-01.dmp (Sep 28 2018 - 16:57:45)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: Registry)
Uptime: 0 Day(s), 2 Hour(s), 00 Min(s), and 04 Sec(s)

File: 092818-3812-01.dmp (Sep 28 2018 - 20:02:09)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: Registry)
Uptime: 0 Day(s), 2 Hour(s), 27 Min(s), and 44 Sec(s)

Motherboard: https://www.asus.com/us/Motherboards/Z87A/
You have the latest available BIOS already installed.

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

Do you use AI Suite? If its installed and you don't use it, try removing it. Not saying its the cause but one of its drivers is from 2010 and the other from 2012, too old for Win 10

might be the wireless card but you appear to have latest from here - http://www.catalog.update.microsoft.com/Search.aspx?q=Ralink+RT3290

try running this:
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

 

[dylan.madden715]

Do you use AI Suite? If its installed and you don't use it, try removing it. Not saying its the cause but one of its drivers is from 2010 and the other from 2012, too old for Win 10

might be the wireless card but you appear to have latest from here - http://www.catalog.update.microsoft.com/Search.aspx?q=Ralink+RT3290

try running this:
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Sorry for the delayed response. I have tried all of these, will continue running PC as normal and let you know if it crashes again. Thank you!

 

[johnbl]

the bugcheck occured because of a I/O error. most likely because the file could not be loaded from disk.
I would be checking the data cables to the disk and download and run crystaldiskinfo.exe to check the disks smart data for errors.

if malware has infected your storage driver the repair command should have fixed it.

with a input output error (io) i would go to the motherboard vendors website, and update the bios and motherboard drivers (sata drivers and chipset drivers) as well as checking for loose data cable and drive errors

be sure to apply the windows updates.
debugger had problems reading the bios info.
your system has some very old asus utilites installed (2010 and 2012)
be sure to update them when you update the motherboard drivers.

Hello,

I am experiencing a BSOD with the error SYSTEM_SERVICE_EXCEPTION. In BlueScreenView it shows ntoskrnl.exe as the driver causing the crash. From what I've read, this could be various things. It should be noted that I am using Windows 10.

The dump files can be found here:

https://www.dropbox.com/s/sja8ja6ic08nztz/092818-3812-01.dmp?dl=0
https://www.dropbox.com/s/ihsjb2l5ab4o8ml/092818-6171-01.dmp?dl=0


Thank you for your help,

Dylan