Hello! I have a brand new (literally pulled it out of the box yesterday) Acer Predator Helios 300 (model PH315-51) laptop, and after about 3-4 hours of use the laptop froze for about 15 seconds, then crashed to a blue screen with the text:
"
your PC ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you. 0% complete. Stop Code: DPC_Watchdog_Violation".
The percentage doesn't increase, and rather than restarting the computer just crashes to a black screen that reads "No Bootable Device".
I held down power until the machine powered off, then hit power again and it booted up without issue. I was able to logon to Windows and use the computer normally for another two hours or so until the exact same crash pattern occurred. The same situation occurred about ~30 minutes after the next boot up, and ~2 hours after that. I had installed all the Windows updates prior to the crashes occurring (update checker showed the computer up to date), but this morning there were additional updates which I just finished installing (Feature update to Windows 10 version 1803; Update for adobe flash player... KB4462930; 2018-09 Update for Windows 10 version 1803 for x64-based systems KB4100347; and 2018-09 Security update for adobe flash player...KB4100347). It's possible one of those updates could solve the issue, but it happens so randomly I can't be sure, and if it were a common enough problem to be addressed by a Windows update like that I feel as though it would have been addressed before now.
It's a brand new laptop, and the only things I've done to it are install a 2gb Seagate HDD (initialized as GPT and created a single volume for additional storage, nothing crazy). I haven't touched the stock SSD. The crashes have continued to occur with no common frequency or similarities in what I was doing. I've never been doing anything intensive when the errors occurred, only browsing the web and downloading wallpapers.
What I've done so far:
1. Ensure BIOS is up to date (it was)
2. Ensure drivers for both SDD and HDD are up to date in Device Manager (they were)
3. Ensure driver for Intel(R) Chipset SATA/PCI RST Premium Controller is up to date (it was) (http://www.tomshardware.com/faq/id-3128566/fix-windows-error-dpc-watchdog-violation.html)
What I have not done:
1. Reinstalled Windows 10 (it's a brand new computer, I didn't think that would be necessary and it's a lot of hassle)
2. Disconnected the Seagate SSD (I intend to run the computer with this HDD for additional storage, and since it has no boot information on it I didn't think it would be contributing to the problem. Additionally, since the crashes are occurring anywhere from 30 minutes to 3 hours after startup, there's no way for me to actually test whether the HDD is the cause once I've removed it).
Apologies for the long post, I just wanted to include as much information as possible. I've seen plenty of other posts about problems with DPC_Watchdog_Violation, but I haven't seen any that lead to black screen "No Bootable Device" or match my exact circumstances. I'm not really sure where to go from here other than try and exchange the laptop with Amazon, but I'm not sure they'll take it since it technically boots up, and the crashes appear random. I'd really appreciate any help. Thanks a ton!
Model: Acer Predator Helios 300 PH315-51
Microsoft Windows 10 Home 64 bit
CPU: Intel i7 8750H
GPU: GTX 1060
RAM: 16 GB
SSD: INTEL SSDPEKKW256GW
HDD: Seagate 2TB Barracuda ST2000LM015
"
your PC ran into a problem and needs to restart. We're collecting some error info, and then we'll restart for you. 0% complete. Stop Code: DPC_Watchdog_Violation".The percentage doesn't increase, and rather than restarting the computer just crashes to a black screen that reads "No Bootable Device".
I held down power until the machine powered off, then hit power again and it booted up without issue. I was able to logon to Windows and use the computer normally for another two hours or so until the exact same crash pattern occurred. The same situation occurred about ~30 minutes after the next boot up, and ~2 hours after that. I had installed all the Windows updates prior to the crashes occurring (update checker showed the computer up to date), but this morning there were additional updates which I just finished installing (Feature update to Windows 10 version 1803; Update for adobe flash player... KB4462930; 2018-09 Update for Windows 10 version 1803 for x64-based systems KB4100347; and 2018-09 Security update for adobe flash player...KB4100347). It's possible one of those updates could solve the issue, but it happens so randomly I can't be sure, and if it were a common enough problem to be addressed by a Windows update like that I feel as though it would have been addressed before now.
It's a brand new laptop, and the only things I've done to it are install a 2gb Seagate HDD (initialized as GPT and created a single volume for additional storage, nothing crazy). I haven't touched the stock SSD. The crashes have continued to occur with no common frequency or similarities in what I was doing. I've never been doing anything intensive when the errors occurred, only browsing the web and downloading wallpapers.
What I've done so far:
1. Ensure BIOS is up to date (it was)
2. Ensure drivers for both SDD and HDD are up to date in Device Manager (they were)
3. Ensure driver for Intel(R) Chipset SATA/PCI RST Premium Controller is up to date (it was) (http://www.tomshardware.com/faq/id-3128566/fix-windows-error-dpc-watchdog-violation.html)
What I have not done:
1. Reinstalled Windows 10 (it's a brand new computer, I didn't think that would be necessary and it's a lot of hassle)
2. Disconnected the Seagate SSD (I intend to run the computer with this HDD for additional storage, and since it has no boot information on it I didn't think it would be contributing to the problem. Additionally, since the crashes are occurring anywhere from 30 minutes to 3 hours after startup, there's no way for me to actually test whether the HDD is the cause once I've removed it).
Apologies for the long post, I just wanted to include as much information as possible. I've seen plenty of other posts about problems with DPC_Watchdog_Violation, but I haven't seen any that lead to black screen "No Bootable Device" or match my exact circumstances. I'm not really sure where to go from here other than try and exchange the laptop with Amazon, but I'm not sure they'll take it since it technically boots up, and the crashes appear random. I'd really appreciate any help. Thanks a ton!
Model: Acer Predator Helios 300 PH315-51
Microsoft Windows 10 Home 64 bit
CPU: Intel i7 8750H
GPU: GTX 1060
RAM: 16 GB
SSD: INTEL SSDPEKKW256GW
HDD: Seagate 2TB Barracuda ST2000LM015
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