Display port not working over thunderbolt 3 dock

technomancer17

Reputable
May 6, 2014
2
0
4,510
I just purchased a new monitor (Acer XB241H) and I'm trying to connect it to my laptop (Asus GM501GS) using a thunderbolt 3 dock (CalDigit TS3 Plus). As the title suggests, I can't get the display to work over thunderbolt 3.

Windows does detect the monitor but the monitor is blank. Keyboard, mouse, audio, and network are all plugged into the dock and work fine.

I have:

Updated drivers
Disabled/enabled G Sync
Rebooted (numerous times)
connected the monitor to a different computer to confirm it was working.

At this point I'm stumped. If anyone has any ideas or a solution I would really appreciate it.