HELP. Locked out of windows after a failed factory reset.

[madsvags]

Hello.

I did a factory reset on my windows 10 pc. During the reset, the installation got stuck on 31%. After 3 hours of it being stuck, I decided to turn my computer off and on. Now I'm stuck in the lock screen, without possiblity to change password because I've got no internet. I then decided to buy ISunShare(Windows Reset Password Tool) on a laptop and burned it onto a usb. Now I have a new problem, the tool(ISunShare) is unable to find windows, and im guessing this is because I somewhat deleted it during the factory reset?

I've tried to fix this for 2 days without any solutions. What should I do? Would really appreciate if someone could help me. Thanks.

 

[COLGeek]

You need to get your system to successfully install Windows 10 to be able to do anything. Are you overclocking anything on this PC (memory, CPU, GPU)?

You may need to download a fresh Win 10 ISO and burn to DVD/write to USB drive and re-install from there. Did you backup your files before attempting the reset?

https://www.microsoft.com/en-us/software-download/windows10

By the way, the ISunShare tool likely won't work anyway AND a refund is almost 100% out of the question based on complaints filed with the Better Business Bureau.

 

[madsvags]

You need to get your system to successfully install Windows 10 to be able to do anything. Are you overclocking anything on this PC (memory, CPU, GPU)?

You may need to download a fresh Win 10 ISO and burn to DVD/write to USB drive and re-install from there. Did you backup your files before attempting the reset?

https://www.microsoft.com/en-us/software-download/windows10

By the way, the ISunShare tool likely won't work anyway AND a refund is almost 100% out of the question based on complaints filed with the Better Business Bureau.

Thanks for the quick reply.
So you're telling me Im able to reinstall windows 10 on my pc without accessing the computer? Because now, like i said, im stuck in the lock screen and im unable to connect to wifi because my wifi adapter didnt work (Which was the main reason i decided to factory reset).

I didnt back up anything, because I mainly have everything automatically downloaded on onedrive.

 

[COLGeek]

Re-installing Windows will do what a factory rest does in that you'll have a fresh Windows install. You'll still need to install all of your applications, games, etc. You will also lose any files on the drive Windows get installed to.

 

[madsvags]

Re-installing Windows will do what a factory rest does in that you'll have a fresh Windows install. You'll still need to install all of your applications, games, etc. You will also lose any files on the drive Windows get installed to.

Okay, thank you so much.
Is there any chance you have a step-by-step turtorial on how to do this?
Just download windows 10 on a usb, then boot my computer through the usb?
I'm not good with this kind of stuff so its all really confusing to me.

 

[COLGeek]

Go to the link I provided earlier. The tool you download there will help you get the installation file set up so it is bootable. Then boot your PC from that device (USB drive or DVD) and follow the prompts. Very straight forward.

Click on "Create Windows 10 installation media" on the earlier link.

 

[madsvags]

Go to the link I provided earlier. The tool you download there will help you get the installation file set up so it is bootable. Then boot your PC from that device (USB drive or DVD) and follow the prompts. Very straight forward.

Click on "Create Windows 10 installation media" on the earlier link.

Okay.. I don't have a USB driver with 8GB space, so I'll buy one tomorrow and try it out. Thanks for the help

 

[COLGeek]

You are welcome. Just follow up as needed.

 

[madsvags]

You are welcome. Just follow up as needed.

Hello!

Thank you so so much again! This worked for me.

 

[COLGeek]

Glad you got it sorted out. Happy New Year!