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Started by Martijn Bakker | | 9 answers
Good day all,
I have just recently bought a second-hand HP 8560w Elitebook and discovered that this thing has a fingerprint reader....awesome.
I installed the driver, and it showed up in my hardware list (no "!" or anything, just that it works fine)
Though once I install a credential to make it work to log into windows, it tells me the reader is not connected.
I also can't start 'Biometric services' in the services.exe, it tells: "Error 1068, the dependendcy service or group failed to start"
What am I dealing with? Doesn't the reader recieve any power, and am I having an instable system? Or is this problem driver related?
HP support told me I should change my OS to the HP 'Image' windows 7 x64 OS, but I don't believe them this will make the difference. All my other drivers do work, and the driver-site of HP also lists windows 8 or windows xp drivers who are surely no HP image OS's
- Windows 7 x64 Ultimate (not the HP image OS)
- Updated BIOS
UPDATE:
The fingerprint sensor finally works, it appears that the new driver of Validity is corrupt and does not work. Install the previous version and you will see it works.
I want to thank the posters on this threat for their time and help!
I have just recently bought a second-hand HP 8560w Elitebook and discovered that this thing has a fingerprint reader....awesome.
I installed the driver, and it showed up in my hardware list (no "!" or anything, just that it works fine)
Though once I install a credential to make it work to log into windows, it tells me the reader is not connected.
I also can't start 'Biometric services' in the services.exe, it tells: "Error 1068, the dependendcy service or group failed to start"
What am I dealing with? Doesn't the reader recieve any power, and am I having an instable system? Or is this problem driver related?
HP support told me I should change my OS to the HP 'Image' windows 7 x64 OS, but I don't believe them this will make the difference. All my other drivers do work, and the driver-site of HP also lists windows 8 or windows xp drivers who are surely no HP image OS's
- Windows 7 x64 Ultimate (not the HP image OS)
- Updated BIOS
UPDATE:
The fingerprint sensor finally works, it appears that the new driver of Validity is corrupt and does not work. Install the previous version and you will see it works.
I want to thank the posters on this threat for their time and help!
Abdul rashid
September 30, 2014 3:03:56 AM
Martijn Bakker
September 16, 2013 1:02:44 AM
Martijn Bakker
September 14, 2013 6:16:30 AM
Martijn Bakker
September 13, 2013 5:29:08 AM
Martijn Bakker
September 12, 2013 10:36:25 AM
noidea_77 said:
Do you have the HP SimplePass Identification Protection Software installed?http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en...
I installed DigitaPersona, but that tells me that the reader is not connected.
Do you have the HP SimplePass Identification Protection Software installed?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en...
Martijn Bakker
September 12, 2013 2:29:38 AM
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