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Started by Vitor Gadi | | 39 answers
Hello guys,
i'm having trouble with my new PC:
Intel I5 3330 @3.00GHz
Nvidia GeForce GTX750Ti
2x2 DDR3 2GB RAM 10600
500GB HD
Power Supply EVGA 500w 80 Plus
I'm having problems when I play games. Generally 2 things happens: BSOD 124 or it's lost video and the power leds still on. When it happens it's become a lot hard to boot up again. My GPU was working just fine with my 2nd generation intel i3 and my old MotherBoard. There's a list of things that I've tried before:
- Reinstall Windows 7
- Run memtest, CPU test and HD test of Hirens Boot CD
- Install the lastest drivers of all devices
- Increase vcore (I just set up a new voltage but I'm not sure of the maximum I can set it up)
- Removed GPU and put it again on the PCI-e
- Disable Intel C states in Bios Setup
Guy, I don't know what do anymore. Can you help me please?
There's a thing I want to register: Sometimes when the first BSOD or the video blackout occours, when I try to power on the PC again It's power on but the power leds don't light up. I hope it could help.
I believe this is important too:
Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do sistema operacional: 6.1.7600.2.0.0.256.1
Identificação da Localidade: 1046
Informações adicionais sobre o problema:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006E27028
BCP3: 00000000B2000000
BCP4: 0000000000100402
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Arquivos que ajudam a descrever o problema:
C:\Windows\Minidump\100414-14851-01.dmp
C:\Users\CASA\AppData\Local\Temp\WER-52057-0.sysdata.xml
Leia nossa declaração de privacidade online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...
Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
C:\Windows\system32\pt-BR\erofflps.txt
SORRY, ENGLISH IS NOT MY NATIVE LANGUAGE. I'LL TRY TO DO MY BEST. THANKS A LOT!
i'm having trouble with my new PC:
Intel I5 3330 @3.00GHz
Nvidia GeForce GTX750Ti
2x2 DDR3 2GB RAM 10600
500GB HD
Power Supply EVGA 500w 80 Plus
I'm having problems when I play games. Generally 2 things happens: BSOD 124 or it's lost video and the power leds still on. When it happens it's become a lot hard to boot up again. My GPU was working just fine with my 2nd generation intel i3 and my old MotherBoard. There's a list of things that I've tried before:
- Reinstall Windows 7
- Run memtest, CPU test and HD test of Hirens Boot CD
- Install the lastest drivers of all devices
- Increase vcore (I just set up a new voltage but I'm not sure of the maximum I can set it up)
- Removed GPU and put it again on the PCI-e
- Disable Intel C states in Bios Setup
Guy, I don't know what do anymore. Can you help me please?
There's a thing I want to register: Sometimes when the first BSOD or the video blackout occours, when I try to power on the PC again It's power on but the power leds don't light up. I hope it could help.
I believe this is important too:
Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do sistema operacional: 6.1.7600.2.0.0.256.1
Identificação da Localidade: 1046
Informações adicionais sobre o problema:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006E27028
BCP3: 00000000B2000000
BCP4: 0000000000100402
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Arquivos que ajudam a descrever o problema:
C:\Windows\Minidump\100414-14851-01.dmp
C:\Users\CASA\AppData\Local\Temp\WER-52057-0.sysdata.xml
Leia nossa declaração de privacidade online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...
Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
C:\Windows\system32\pt-BR\erofflps.txt
SORRY, ENGLISH IS NOT MY NATIVE LANGUAGE. I'LL TRY TO DO MY BEST. THANKS A LOT!
The video looked like what you get from a power regulation failure shutdown. Basically, if the power on one signal to the motherboard drops below a certain value, the motherboard grabs the signal and will tell the CPU to reset. if the CPU does a thermal shutdown, it seems like you get a little longer delay before the CPU cools and the BIOS starts up again.
I think you replaced the power supplies, I would go back and look at the power supply specs and leads and check them.
Normally, If it was a modular power supply I would have people check that they have the load distributed over the various rails of the power supply. Normally only a problem when people have 2 graphics cards or large numbers of drives.
Each lead from the power supply will tie off of a rail (bus) of the power supply. Each rail has a limit to its power output.
I have seen people have several rails in the power supply but then only use 1 lead and a series of adapter off of that lead that gave all the devices power. (causes a kind of brown out condition to the devices when used)
I don't think it is your problem but I thought I would mention it because you are starting to get to the point where you are isolating the problem down to the motherboard voltage regulation (or BIOS settings) or problems with the actual CPU.
most people just don't have another CPU to pop into their motherboard.
Some people will actually remove the CPU, inspect the CPU for a charred pad connector and put the same CPU back in and apply new thermal paste and put the cooler back on.
At this point, if your motherboard is old I think your motherboard detected a voltage problem and shut the system down.
The problem could be in the voltage regulation circuits built into the motherboard. Most people would be looking for a new motherboard to fix this type of problem.
I
I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.
I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)
If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.
John, I ran the Intel intel processor diagnostic tool and made a video of what happened. I hope it helps you to help me
please, watch in HD and sorry for the camera shaking. As you can see (I hope) my temps are in anacceptable rate, but in the end of the test my PC rebooted at least 3 times and got stucked in the UEFI menu.
Here's the link: https://www.youtube.com/watch?v=JnXXuiDmqLU&feature=you...
My bios setup are in deafult. I made the video on the second try to run the test, at the first try i got that "video blackout" problem.
Thank you!
I think you replaced the power supplies, I would go back and look at the power supply specs and leads and check them.
Normally, If it was a modular power supply I would have people check that they have the load distributed over the various rails of the power supply. Normally only a problem when people have 2 graphics cards or large numbers of drives.
Each lead from the power supply will tie off of a rail (bus) of the power supply. Each rail has a limit to its power output.
I have seen people have several rails in the power supply but then only use 1 lead and a series of adapter off of that lead that gave all the devices power. (causes a kind of brown out condition to the devices when used)
I don't think it is your problem but I thought I would mention it because you are starting to get to the point where you are isolating the problem down to the motherboard voltage regulation (or BIOS settings) or problems with the actual CPU.
most people just don't have another CPU to pop into their motherboard.
Some people will actually remove the CPU, inspect the CPU for a charred pad connector and put the same CPU back in and apply new thermal paste and put the cooler back on.
At this point, if your motherboard is old I think your motherboard detected a voltage problem and shut the system down.
The problem could be in the voltage regulation circuits built into the motherboard. Most people would be looking for a new motherboard to fix this type of problem.
I
Vitor Gadi said:
johnbl said:
I would say it is more likely only a vcore problem if your power to vcore is fluctuating. IE a failing voltage regulator, over taxed power supply, too much power being used by graphics card (more that 75Watts) you have replaced the power supply, so maybe the voltage regulation on the motherboard.I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.
I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)
If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.
John, I ran the Intel intel processor diagnostic tool and made a video of what happened. I hope it helps you to help me
please, watch in HD and sorry for the camera shaking. As you can see (I hope) my temps are in anacceptable rate, but in the end of the test my PC rebooted at least 3 times and got stucked in the UEFI menu. Here's the link: https://www.youtube.com/watch?v=JnXXuiDmqLU&feature=you...
My bios setup are in deafult. I made the video on the second try to run the test, at the first try i got that "video blackout" problem.
Thank you!
Vitor Gadi
October 17, 2014 7:07:26 AM
johnbl said:
I would say it is more likely only a vcore problem if your power to vcore is fluctuating. IE a failing voltage regulator, over taxed power supply, too much power being used by graphics card (more that 75Watts) you have replaced the power supply, so maybe the voltage regulation on the motherboard.I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.
I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)
If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.
John, I ran the Intel intel processor diagnostic tool and made a video of what happened. I hope it helps you to help me
please, watch in HD and sorry for the camera shaking. As you can see (I hope) my temps are in anacceptable rate, but in the end of the test my PC rebooted at least 3 times and got stucked in the UEFI menu. Here's the link: https://www.youtube.com/watch?v=JnXXuiDmqLU&feature=you...
My bios setup are in deafult. I made the video on the second try to run the test, at the first try i got that "video blackout" problem.
Thank you!
Vitor Gadi
October 14, 2014 10:33:33 AM
Do you think this could be a solution? Consider the following:
- Install a Windows 7 version (Already with SP1)
- Install the updated drivers of all devices
About the CPU, maybe could be a defect... Cause when the video blackout comes up, when I try to boot again the power leds don't light up and everything that I already said happens. I'm kinda sad about this. Here in my country is a very expensive to buy these things and when something goes wrong... well... BUROCRACY.
I'll be back soon with new reports. Thanks again!
I'll run the Intel CPU diagnostic when I hit my home. Since the Windows 7 SPi installation the BSOD's does'nt show up again.
I would say it is more likely only a vcore problem if your power to vcore is fluctuating. IE a failing voltage regulator, over taxed power supply, too much power being used by graphics card (more that 75Watts) you have replaced the power supply, so maybe the voltage regulation on the motherboard.
I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.
I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)
If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.
I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.
I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)
If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.
Vitor Gadi
October 14, 2014 7:09:12 AM
johnbl said:
I removed the solved selection.After you have all the updates. check the status of your activation of windows to make sure it is still activated.
ii you get a bugcheck go ahead and post it.
ok, you have to define what you mean by video black out.
does the video go black but it seems that the computer is still running?
or does it seem that the system is in the process of a reboot to BIOS.
prime95 normally causes the system CPU to use lots of power and can cause the CPU to overheat.
(check the fans on the CPU and they should be running at full speed while the test is running)
if the CPU overheats it will do a thermal shutdown of the CPU and you video will will go black just like when you reboot the machine but the BIOS will not start until the CPU cools down a little. (should only take a few seconds if the cpu fan is working)
on some older machines the CPU cooler might need to be taken off and thermal paste re applied.
you might also run a program to watch your CPU temps while running prime95.
if your system CPU does a thermal shutdown you will not get a bugcheck or memory dump.
Hello, John. I use HWMonitor to check my system temp while running prime95. My cpu in idle state: 37~42ºC and while prime95 is working it stays around 51~55ºC so I think it's normal, right?
What I mean by video blackout is just as you descrypted: The video goes black but my cpu and gpu fan still working and the power led too. But sometimes it's reboot (rare)
I think I don't have a overheating problem. But I'm open to any sugestion, of course.
John, do you believe it really could be a vcore problem? But, if I don't have an option to change this on the UEFI my problem is uncorrectable?
Thanks!
I removed the solved selection.
After you have all the updates. check the status of your activation of windows to make sure it is still activated.
ii you get a bugcheck go ahead and post it.
ok, you have to define what you mean by video black out.
does the video go black but it seems that the computer is still running?
or does it seem that the system is in the process of a reboot to BIOS.
prime95 normally causes the system CPU to use lots of power and can cause the CPU to overheat.
(check the fans on the CPU and they should be running at full speed while the test is running)
if the CPU overheats it will do a thermal shutdown of the CPU and you video will will go black just like when you reboot the machine but the BIOS will not start until the CPU cools down a little. (should only take a few seconds if the cpu fan is working)
on some older machines the CPU cooler might need to be taken off and thermal paste re applied.
you might also run a program to watch your CPU temps while running prime95.
if your system CPU does a thermal shutdown you will not get a bugcheck or memory dump.
- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.
So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.
if you ran windows updates they are not being applied
I just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou
John, I've done the following:
- Uninstalled my GeForce Video Card Graphics/HD Sound Drivers
- Installed Windows 7 SP1 and all others avaible updates
- Downloaded the lastest videocard drivers from nvidia web site.
Until I was using the generic video graphic driver, my PC was working normally. I downloaded the Service Pack update (Believe me, in Brazil it takes a very looong time)
So when I was installing the nvidia driver, my PC reboot. Ok, so I tried again to install it and on the second try i could finish the installation.
When I ran the prime95 my video blackout and my PC doesn't power off (the same scneario again)
But I don't have any BSOD about this, the video just power off.
There's a way to remove the [SOLVED] from the title? My thread will be closed soon? Thanks!
After you have all the updates. check the status of your activation of windows to make sure it is still activated.
ii you get a bugcheck go ahead and post it.
ok, you have to define what you mean by video black out.
does the video go black but it seems that the computer is still running?
or does it seem that the system is in the process of a reboot to BIOS.
prime95 normally causes the system CPU to use lots of power and can cause the CPU to overheat.
(check the fans on the CPU and they should be running at full speed while the test is running)
if the CPU overheats it will do a thermal shutdown of the CPU and you video will will go black just like when you reboot the machine but the BIOS will not start until the CPU cools down a little. (should only take a few seconds if the cpu fan is working)
on some older machines the CPU cooler might need to be taken off and thermal paste re applied.
you might also run a program to watch your CPU temps while running prime95.
if your system CPU does a thermal shutdown you will not get a bugcheck or memory dump.
Vitor Gadi said:
johnbl said:
if you install service pack 1 + updates you have to reboot before and after the install and update. It will update your video drivers and put the driver to be installed on the update. If you install the graphics driver yourself before you reboot, windows will finish the installing the queued driver on reboot and you end up with a mis- matched set of drivers.- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.
So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.
Vitor Gadi said:
johnbl said:
This dump file is from a window 7 release to manufacturing version. It does not have the service pack or updates installed.if you ran windows updates they are not being applied
Vitor Gadi said:
John is that dmp file you're asking for? https://onedrive.live.com/?cid=B4DD2F61F6C72C5FI just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou
John, I've done the following:
- Uninstalled my GeForce Video Card Graphics/HD Sound Drivers
- Installed Windows 7 SP1 and all others avaible updates
- Downloaded the lastest videocard drivers from nvidia web site.
Until I was using the generic video graphic driver, my PC was working normally. I downloaded the Service Pack update (Believe me, in Brazil it takes a very looong time)
So when I was installing the nvidia driver, my PC reboot. Ok, so I tried again to install it and on the second try i could finish the installation.
When I ran the prime95 my video blackout and my PC doesn't power off (the same scneario again)
But I don't have any BSOD about this, the video just power off.
There's a way to remove the [SOLVED] from the title? My thread will be closed soon? Thanks!
Vitor Gadi
October 13, 2014 4:42:17 AM
johnbl said:
if you install service pack 1 + updates you have to reboot before and after the install and update. It will update your video drivers and put the driver to be installed on the update. If you install the graphics driver yourself before you reboot, windows will finish the installing the queued driver on reboot and you end up with a mis- matched set of drivers.- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.
So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.
Vitor Gadi said:
johnbl said:
This dump file is from a window 7 release to manufacturing version. It does not have the service pack or updates installed.if you ran windows updates they are not being applied
Vitor Gadi said:
John is that dmp file you're asking for? https://onedrive.live.com/?cid=B4DD2F61F6C72C5FI just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou
John, I've done the following:
- Uninstalled my GeForce Video Card Graphics/HD Sound Drivers
- Installed Windows 7 SP1 and all others avaible updates
- Downloaded the lastest videocard drivers from nvidia web site.
Until I was using the generic video graphic driver, my PC was working normally. I downloaded the Service Pack update (Believe me, in Brazil it takes a very looong time)
So when I was installing the nvidia driver, my PC reboot. Ok, so I tried again to install it and on the second try i could finish the installation.
When I ran the prime95 my video blackout and my PC doesn't power off (the same scneario again)
But I don't have any BSOD about this, the video just power off.
There's a way to remove the [SOLVED] from the title? My thread will be closed soon? Thanks!
Vitor Gadi
October 12, 2014 6:53:06 AM
if you install service pack 1 + updates you have to reboot before and after the install and update. It will update your video drivers and put the driver to be installed on the update. If you install the graphics driver yourself before you reboot, windows will finish the installing the queued driver on reboot and you end up with a mis- matched set of drivers.
- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.
So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.
if you ran windows updates they are not being applied
I just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou
- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.
So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.
Vitor Gadi said:
johnbl said:
This dump file is from a window 7 release to manufacturing version. It does not have the service pack or updates installed.if you ran windows updates they are not being applied
Vitor Gadi said:
John is that dmp file you're asking for? https://onedrive.live.com/?cid=B4DD2F61F6C72C5FI just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou
Vitor Gadi
October 12, 2014 6:40:34 AM
See all answers