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Started by thealcibiades | | 21 answers
Hey guys never really asked a question on here before but I've been having a problem and I'm unsure where else to bring it up.
I pre-ordered The Evil Within through Steam for my PC weeks ago and I've been pumped to play it. However, I found out last night that that might not be possible if I can't figure out how to fix what's wrong. Every time I launch the game--be it on my desktop or laptop--it launches to a completely black window that plays what I can only assume are the intro/menu sounds. The black screen doesn't resolve itself.
I've tried uninstalling/reinstalling the game, restarting both computers, and verifying the integrity of the game but none of it has helped. I'm assuming that this has something to do with the intense graphics of the game so I was wondering if anyone had any suggestions on how to fix this issue?
I know trying to get a refund from Steam is near impossible and I do want to try and make this work on my PC.
I pre-ordered The Evil Within through Steam for my PC weeks ago and I've been pumped to play it. However, I found out last night that that might not be possible if I can't figure out how to fix what's wrong. Every time I launch the game--be it on my desktop or laptop--it launches to a completely black window that plays what I can only assume are the intro/menu sounds. The black screen doesn't resolve itself.
I've tried uninstalling/reinstalling the game, restarting both computers, and verifying the integrity of the game but none of it has helped. I'm assuming that this has something to do with the intense graphics of the game so I was wondering if anyone had any suggestions on how to fix this issue?
I know trying to get a refund from Steam is near impossible and I do want to try and make this work on my PC.
thealcibiades
October 17, 2014 10:04:44 AM
I did all the changes/saved them out and opened the game--the window size definitely changed to 600x800 however the screen is still entirely black when I bring it up.
It seems that changed the dimensions isn't affecting whether or not I can see the game. Do you have anymore ideas of what else I could do/what the problem may be?
It seems that changed the dimensions isn't affecting whether or not I can see the game. Do you have anymore ideas of what else I could do/what the problem may be?
Vynavill
October 16, 2014 11:04:23 PM
Keep a backup copy of that file and try modifying it as follows:
win_ypos "0"
win_xpos "0"
in_joystick "1"
r_windowPosY "0"
r_windowPosX "0"
r_windowHeight "600"
r_windowWidth "800"
r_mode "16"
r_screenGrainAmount "1"
con_IconWindowY "24"
con_IconWindowX "24"
- I'm not so sure of the others, so let's leave them be for the moment.
- Screen grain is for adding in the so called "film effect" (vertical lines and small dots randomly showing on screen, as if a film was being projected on a screen from an old projector).
- Mode is probably AA, but I'm not that sure. Try bringing it to 0, eventually, but don't expect much out of it.
If they still don't work, try different resolutions, like 1024x768, 1280x720 or 1440x900 (any higher and the game will probably be unplayable due to your GPU). You just need to modify the windowWidth and windowHeight parameters with the above combinations.
Also, find the "R_forceaspectratio" voice in that file (or add it to the end, if there isn't any), and set it to "2"; it will remove black borders that add up to the cinematic effect.
There's another one, "R_swapinterval" which, when set to "-1", would also allow you to go up to 60 FPS, as the game is locked at 30, but with an HD 2000 you probably will have an hard time getting over 15 FPS, so it's useless to add
win_ypos "0"
win_xpos "0"
in_joystick "1"
r_windowPosY "0"
r_windowPosX "0"
r_windowHeight "600"
r_windowWidth "800"
r_mode "16"
r_screenGrainAmount "1"
con_IconWindowY "24"
con_IconWindowX "24"
- I'm not so sure of the others, so let's leave them be for the moment.
- Screen grain is for adding in the so called "film effect" (vertical lines and small dots randomly showing on screen, as if a film was being projected on a screen from an old projector).
- Mode is probably AA, but I'm not that sure. Try bringing it to 0, eventually, but don't expect much out of it.
If they still don't work, try different resolutions, like 1024x768, 1280x720 or 1440x900 (any higher and the game will probably be unplayable due to your GPU). You just need to modify the windowWidth and windowHeight parameters with the above combinations.
Also, find the "R_forceaspectratio" voice in that file (or add it to the end, if there isn't any), and set it to "2"; it will remove black borders that add up to the cinematic effect.
There's another one, "R_swapinterval" which, when set to "-1", would also allow you to go up to 60 FPS, as the game is locked at 30, but with an HD 2000 you probably will have an hard time getting over 15 FPS, so it's useless to add
thealcibiades
October 16, 2014 10:21:07 PM
What exactly do you mean by root/users/etc.? Should I be looking in the Steam folder? Tonight I made it easier on myself and downloaded the game to my desktop so that it's no longer on a separate external but I have no clue where to look for for this config file.
Once I find it how will I configure it to lower the default resolution?
EDIT: ignore that top stuff about being unable to find it, I did. I'm just trying to figure out now what I should adjust to adjust the resolution. I opened the CFG file into notepad and it looks like at the bottom there's the resolution details. I'm gonna copy/paste them here.
win_ypos "35"
win_xpos "98"
in_joystick "1"
r_windowPosY "66"
r_windowPosX "106"
r_windowHeight "646"
r_windowWidth "1207"
r_mode "16"
r_screenGrainAmount "1"
con_IconWindowY "24"
con_IconWindowX "24"
I'm guessing I should try picking out what will possibly change the resolution but I have no clue what to try altering.
Once I find it how will I configure it to lower the default resolution?
EDIT: ignore that top stuff about being unable to find it, I did. I'm just trying to figure out now what I should adjust to adjust the resolution. I opened the CFG file into notepad and it looks like at the bottom there's the resolution details. I'm gonna copy/paste them here.
win_ypos "35"
win_xpos "98"
in_joystick "1"
r_windowPosY "66"
r_windowPosX "106"
r_windowHeight "646"
r_windowWidth "1207"
r_mode "16"
r_screenGrainAmount "1"
con_IconWindowY "24"
con_IconWindowX "24"
I'm guessing I should try picking out what will possibly change the resolution but I have no clue what to try altering.
Vynavill
October 16, 2014 4:20:40 PM
The weird thing is that, if it was incompatible for some reason, it wouldn't run the game at all...
I'm still unsure whether to get the game for PC or for PS4, but supposedly (at least basing on what I googled) there should be a config file at root/Users/your name/saved games/tangogameworks/theevilwithin/base/
I'd like you to try another thing before actually abandoning the thought of playing it. Look if you can somehow launch the game in windowed mode and see if that works. The closest thing to the issue you're experiencing, except faulty drivers, is a default resolution not supported by your current monitor/GPU combo...
You're not gonna get much out of an HD 2000 anyway, but it would be a crime not to try everything if you really want to play the game.
I'm still unsure whether to get the game for PC or for PS4, but supposedly (at least basing on what I googled) there should be a config file at root/Users/your name/saved games/tangogameworks/theevilwithin/base/
I'd like you to try another thing before actually abandoning the thought of playing it. Look if you can somehow launch the game in windowed mode and see if that works. The closest thing to the issue you're experiencing, except faulty drivers, is a default resolution not supported by your current monitor/GPU combo...
You're not gonna get much out of an HD 2000 anyway, but it would be a crime not to try everything if you really want to play the game.
thealcibiades
October 16, 2014 2:17:19 PM
Vynavill
October 16, 2014 1:03:04 PM
Teredo stands for the Teredo IPv6 Tunneling Interface; AFAIK, it's a virtual network card used to translate IP addresses to the IPv6 format, should any application require it, so it's not that much of a problem (since literally almost nothing uses IPv6 yet...)
Those other look like errors with the disk, but I see nothing related to video in this case (unless the issues with the disk aren't letting you load textures, but you wouldn't be able to load and reproduce audio either at that point)...
I'm starting to get the feeling that the HD 2000 simply doesn't cut it...
Those other look like errors with the disk, but I see nothing related to video in this case (unless the issues with the disk aren't letting you load textures, but you wouldn't be able to load and reproduce audio either at that point)...
I'm starting to get the feeling that the HD 2000 simply doesn't cut it...
thealcibiades
October 16, 2014 9:53:41 AM
Several happened in a short span of time it looks like.
I'll try listing some out:
1.) @ 12:41 PM Source--Device Setup Manager. Event ID: 123. Level--warning. "The DSM service was delayed by 254 seconds for a driver query/download/install on device 'STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT9'"
2.) @ 12:37 PM Source--CAPl2. Event ID: 513. Level--error. 'Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.'" And there are 8 messages total of this before a different one comes up.
3.) @ 12:36 PM Source--DNS Client Events. Event ID: 1014. Level--Warning. 'Name resolution for the name teredo.ipv6.microsoft.com. time out after none of the config DNS servers responded.'"
I could go because there were several more errors I'm guessing while the internet was connecting and stuff, but these were the most recent three. The first one kind of sounds like my external hard drive (which is where I put all my Steam games) but I don't know.
I'll try listing some out:
1.) @ 12:41 PM Source--Device Setup Manager. Event ID: 123. Level--warning. "The DSM service was delayed by 254 seconds for a driver query/download/install on device 'STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT9'"
2.) @ 12:37 PM Source--CAPl2. Event ID: 513. Level--error. 'Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.'" And there are 8 messages total of this before a different one comes up.
3.) @ 12:36 PM Source--DNS Client Events. Event ID: 1014. Level--Warning. 'Name resolution for the name teredo.ipv6.microsoft.com. time out after none of the config DNS servers responded.'"
I could go because there were several more errors I'm guessing while the internet was connecting and stuff, but these were the most recent three. The first one kind of sounds like my external hard drive (which is where I put all my Steam games) but I don't know.
Vynavill
October 15, 2014 10:33:34 PM
Ok, at this point the drivers must be up to date.
Just for being sure that it's just the embedded gpu causing issues and not something else, let's see if any error is still being logged.
Mind that my OS isn't in english, so options may be slightly different from what i'll say here.
- Try running the game and let it get to the black screen, then close it down.
- Open your start menu and type "event viewer" in the search bar (I suppose W8.1 has that too, I'm still on 7); find it and run it.
- There should be a tree menu on the left, expand the first option named "custom views", and then select "Administrative events".
- A list should appear in the top part of the center area; order that list by date and hour, descending, and look for any errors in the last minutes.
Report back here the results.
Just for being sure that it's just the embedded gpu causing issues and not something else, let's see if any error is still being logged.
Mind that my OS isn't in english, so options may be slightly different from what i'll say here.
- Try running the game and let it get to the black screen, then close it down.
- Open your start menu and type "event viewer" in the search bar (I suppose W8.1 has that too, I'm still on 7); find it and run it.
- There should be a tree menu on the left, expand the first option named "custom views", and then select "Administrative events".
- A list should appear in the top part of the center area; order that list by date and hour, descending, and look for any errors in the last minutes.
Report back here the results.
thealcibiades
October 15, 2014 7:02:05 PM
So I looked into the Intel website and found a way to manually go into and install a generic updated driver even if the .exe file says you can't. Turns out I have the most updated driver for the 2000 version which means I guess that there's no updating I can do?
Which I guess in turn means that there's no way I'm gonna be able to update my GPU for this game.
Which I guess in turn means that there's no way I'm gonna be able to update my GPU for this game.
Vynavill
October 15, 2014 1:48:57 PM
Oh...that usually happens when the PC is a pre-built. I was assuming you bought it as a custom built system...
If that's the case you need to get the right model of your PC and look it up your manufacturer's page, if there's any updated driver. I do believe it's the fact it's an embedded, and an old one at that too, but it should run anyway, even if epicly bad...
If that's the case you need to get the right model of your PC and look it up your manufacturer's page, if there's any updated driver. I do believe it's the fact it's an embedded, and an old one at that too, but it should run anyway, even if epicly bad...
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