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Forum question
Started by bmoore2388 | | 4 answers
Here are the main parts used for the PC:
Asus Z87-EXPERT
Mushkin Enhanced Blackline 8GB (2x4GB)
Intel Core i5-4590
Corsair CX600M PSU
Corsair 120GB SSD
Gigabyte 2GB 750 Ti Graphics
So I built this PC for someone and hit the button to power it up. About 5 seconds later, I heard some popping noise, looked at the case, and saw flashes inside the case. So I turned it off and let it set for a while. Opened it up and saw some burn marks by the CPU. I've probably built over 100 PCs in my time, and this is the first time I've experienced anything like this.
I know I need to RMA the board now. But I'm concerned about A) what caused it (is it a bad CPU or PSU that burned the board up) and B) when the board burned up, would it have messed the CPU, RAM, anything else up as well?
I contacted Newegg and they said they couldn't RMA it since it was damaged, which seemed weird because I've never had an issue RMA'ing components before. So I'm going to have to send the board back to ASUS. But should I be concerned about the other components? I hate to RMA this board and get it fixed only to find out the PSU (or something else) was what actually caused the board to burn up. At that point, I will have burned up 2 boards...
Any help or insight on what might have happened is appreciated.
Asus Z87-EXPERT
Mushkin Enhanced Blackline 8GB (2x4GB)
Intel Core i5-4590
Corsair CX600M PSU
Corsair 120GB SSD
Gigabyte 2GB 750 Ti Graphics
So I built this PC for someone and hit the button to power it up. About 5 seconds later, I heard some popping noise, looked at the case, and saw flashes inside the case. So I turned it off and let it set for a while. Opened it up and saw some burn marks by the CPU. I've probably built over 100 PCs in my time, and this is the first time I've experienced anything like this.
I know I need to RMA the board now. But I'm concerned about A) what caused it (is it a bad CPU or PSU that burned the board up) and B) when the board burned up, would it have messed the CPU, RAM, anything else up as well?
I contacted Newegg and they said they couldn't RMA it since it was damaged, which seemed weird because I've never had an issue RMA'ing components before. So I'm going to have to send the board back to ASUS. But should I be concerned about the other components? I hate to RMA this board and get it fixed only to find out the PSU (or something else) was what actually caused the board to burn up. At that point, I will have burned up 2 boards...
Any help or insight on what might have happened is appreciated.
bmoore2388 said:
nostall said:
Sounds like you were one of those who got a bad PSU. CX models are o.k., but theyhave a 3 year warranty for a reason; lower end capacitors.CX power supplies: there are millions out there, most will last a good amount of time, but every model has an occasional bad one (I had an HX go bad on me a few years ago).
Contact Corsair ASAP and get an RMA going. And you know enough not to try that PSU again.
Might want to try the CPU in another working computer, if someone will let you, just to be sure it didn't burn up too.
Thanks for the info. So I guess I need to RMA the board and the PSU to be safe correct? I had a different PSU selected, but they wanted to cut the price down a bit so I went with this CX model. Guess that was a bad idea now.
I don't have an 1150 board around that I know of so I'm not sure I'll be able to test the CPU until the RMA board comes back. When I get the board back, if there is something wrong with the CPU, it won't mess the board up again will it?
@Zerk2012, it was the stock CPU fan so that wouldn't be it. The case I used was the Rosewill Challenger U3. I've used that case probably a dozen times. Not sure what to really look for, or how to tell if a standoff was the issue, any ideas? I don't think that was the case because of where the burn spot is on the board.
I took a picture but I'm not real sure how to post it on here (1st post on TomsHardware).
Thanks again for the help.
I just learned how to post pictures myself, and I used this website;
http://imgur.com
You might have to try a couple of their options before you get it posted. I can't remember exactly what I did.
Regarding contact by a standoff; You've built enough that a simple check of where the posts are located beneath the board, and compared to the board, will tell you if that was the problem; it doesn't sound like it. Also, burned board would probably produce some marking/scarring on a shorted-out standoff and on the back of the board.
If the CPU is bad the PC probably won't start, might not even post; fans spin and then shuts off or goes 'black screen'. Worked with a member this summer who actually had a defective CPU, but his PC would occasionally run: Overvolting the CPU (as in killing it) is probably gonna give you a 'no boot' situation. Doubt that it would cause damage to another mobo.
Won't know about the other parts (RAM,, Video card, etc.) until you can either test them in another working pc or you get the new mobo and psu.
bmoore2388
October 17, 2014 5:13:11 PM
nostall said:
Sounds like you were one of those who got a bad PSU. CX models are o.k., but theyhave a 3 year warranty for a reason; lower end capacitors.CX power supplies: there are millions out there, most will last a good amount of time, but every model has an occasional bad one (I had an HX go bad on me a few years ago).
Contact Corsair ASAP and get an RMA going. And you know enough not to try that PSU again.
Might want to try the CPU in another working computer, if someone will let you, just to be sure it didn't burn up too.
Thanks for the info. So I guess I need to RMA the board and the PSU to be safe correct? I had a different PSU selected, but they wanted to cut the price down a bit so I went with this CX model. Guess that was a bad idea now.
I don't have an 1150 board around that I know of so I'm not sure I'll be able to test the CPU until the RMA board comes back. When I get the board back, if there is something wrong with the CPU, it won't mess the board up again will it?
@Zerk2012, it was the stock CPU fan so that wouldn't be it. The case I used was the Rosewill Challenger U3. I've used that case probably a dozen times. Not sure what to really look for, or how to tell if a standoff was the issue, any ideas? I don't think that was the case because of where the burn spot is on the board.
I took a picture but I'm not real sure how to post it on here (1st post on TomsHardware).
Thanks again for the help.
Zerk2012
October 17, 2014 4:20:21 PM
Sounds like you were one of those who got a bad PSU. CX models are o.k., but theyhave a 3 year warranty for a reason; lower end capacitors.
CX power supplies: there are millions out there, most will last a good amount of time, but every model has an occasional bad one (I had an HX go bad on me a few years ago).
Contact Corsair ASAP and get an RMA going. And you know enough not to try that PSU again.
Might want to try the CPU in another working computer, if someone will let you, just to be sure it didn't burn up too.
CX power supplies: there are millions out there, most will last a good amount of time, but every model has an occasional bad one (I had an HX go bad on me a few years ago).
Contact Corsair ASAP and get an RMA going. And you know enough not to try that PSU again.
Might want to try the CPU in another working computer, if someone will let you, just to be sure it didn't burn up too.
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