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Actually I have been on vacation....I have nothing to reply about your post.... I mean we are comparing apples to oranges...I am glad to hear about companies like the one you work for... Competition sometimes is a good thing....I am not here to strictly defend Compaq...I will defend or CORRECT anything that I have knowledge on that has been posted incorrectly or in most cases the person has no clue just likes to bash aimlessly...
On a different note... Right now here in Houston Enron has inflated the electrical and gas utilities soooooo much...Some people are having to get second jobs to keep afloat....Soon they will be allowing individuals to pick their own untility company... Again competion is a good thing...
I can understand peoples feelings regarding bad experiences with Compaq or any other company...We are all consumers...but a big part of the problem is people are buying things they have no idea about...Then get a little educated about computers and are unhappy with the purchase they made and then become angry later with the computer maker...because of their own ignorance...I have had bad experiences as well with companies... haven't we all...Lawson, I am glad their are people like you here...You have a good opinion and intelligence to back it up...but you have to admit there are others that just like to put down anything positive others have to say... Why does it have to be soooo negative? All, I want to do here on Tom's BB is make sure FACTS are posted...not some lame smack someone wants to lay down....I could bad mouth everyone if I wanted and I do sometimes...but my main purpose is to help here... If I can help someone then GREAT!!!!

<b><font color=blue>Perception is Reality!!!</b></font color=blue><P ID="edit"><FONT SIZE=-1><EM>Edited by ZaNtHeR on 04/30/01 01:33 PM.</EM></FONT></P>

Reply to ZaNtHeR
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Kaos...Do you ever have anything positive to say here?

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

About you ?
No ! It´s Impossible as long you keep defending COMPAQ!

If you change your act , i might come up with somthing though!

Sex is like Pizza! When it´s good it´s really good.
When it´s bad, it´s still very good!

Reply to LordKaos

Quote:"...but a big part of the problem is people are buying things they have no idea about...". Well then isn't it your job as a RETAILER of PC's to qualify the client and make sure it's the system they need????
This is a VERY VERY basic part of selling to the end user, if you can't do it, then stop selling direct to the public and leave it up to professional sales people (Like me!)

...and I though my work here was done *sigh* :frown:
Ahh, it's appears Vigilance is the Price of Eternal Freedom from crappy PC manufacturers


Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic

Reply to Anonymous

I have nothing to do with sales....I couldn't sale a can of coke....nor would I ever want to....Am I not correct in saying people have no idea what they are buying allot of times...You have to agree with that...

<b><font color=blue>Perception is Reality!!!</b></font color=blue><P ID="edit"><FONT SIZE=-1><EM>Edited by ZaNtHeR on 05/01/01 11:55 PM.</EM></FONT></P>

Reply to ZaNtHeR

*Lawson sigh again*
Yes ZaNtHeR you are right in saying that, but you are using that pharse as a defense to Compaq’s poor client service. This is no excuse mate, if the client has brought a product that doesn't suit there needs, and Compaq sold it to them, then Compaq is in the wrong for not qualifying them correctly. If a Compaq Partner sold it to them, then they need more training in selling your product, again YOUR responsibility.
On occasion I have lost a sale due to the fact that the client wanted to buy a product I knew wouldn't do the job correctly for them. In point, I gave away a sale to the opposition – but did so with a clear conscience as I will not sell just for the sake of pure profit. Some of these people returned to me in 6 months or so, after getting burned by another computer store that didn’t give a rats ass about them. When they re-entered the store they asked to be served by me and if I was busy where happy to wait. Why do they ask for me and are happy to wait?? TRUST: trust in me to design the correct system for their needs…these are clients you keep for life, they trust you and because they’ve been burn by someone who’s just after a sale, they won’t buy from anyone else, therefore 0.0% sales leakage. Also, they are your best form of advertising, not only is it free, but it’s a guaranteed sale if the person walks into the shop…you serve them with the same level of service and then they talk to their friend…repeat at infinitam. All because you qualified the original client in the first place, and used some basic sales skills and some integrity in doing business. If you’d like me to flight over to the States and do a US tour teaching these technique to your sales staff and partners, I’m sure we can negotiate some package.


Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic

Reply to Anonymous

I totally agree with you but I have nothing to do with sales...I am on the support side.... We have approximately 65,000 employees...I am just a small step on the food chain.. I agree educating customers and trying to meet their needs is best...But really the salesman at Best Buy, circuit City, Radio Shack, aren't looking out for what is best for the customer... they just want the sell... To me it is more on an individual level...Does the salesman have integrity? Does he have morals? What drives this individual? Customer Satisfaction or increased revenue and commission? His committment and his capability? Is he knowledgable on the product?

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

Your Sales Partners ARE you. Maybe you should be looking at who is allowed to sell your product. If they don't give a toss about the client, than that increase support costs to you and refects badly on your brand name

Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic

Reply to Anonymous

I am retired but worked Part Time at CompUSA for the past 3 years. The majority of the computers sold are Compaq and HP. We would get back 4 to 6 Compaqs to 1 HP for hardware failures. In 3 years we never had a HP demo fail. We were constantly replacing Compaq Demos for failure.
I have never owned a manufactured Box. I have been building my own since 1975 when I built an Altair 8800. I currently have 2 P-III 800EB's, a P-III 500 and a Laptop on my home network. I built my Son a 700 Mhz Duron on a DFI Motherboard for Xmas. All are solid and stable.

Reply to carlbeck

Hey, I am consitering buying a compaq and having compusa support it. I do know alot about computers and could probley build my own but I like the idea of having someone behind the computer other than just me. you think I am heading down the correct trail, I don't want intergration at all HP I feel has that ...
Joey

Reply to Anonymous

Hi Joey,
I am not sure what you mean by "Intergration". I can only relate to having the experiance I mentioned that over 3 years part time at CompUSA, I saw Compaq computers returned 5 to 1 over HP and the demo's we had on display were being constantly being replaced for failing and in 3 years I never had to replace an HP. My sugestion: Build your own. Second best: Buy Dell.

Reply to carlbeck

My opinion is if you are in the market of buying a new computer spend the extra money to get a computer that you can use for a few years that won't be too outdated by next year. I would look for quality components inside. I woouldn't buy anything that has integrated audio or video...Compaq has some really nice models in the 7000 series as I am sure dell does as well...which ever computer you decide on I suggest cracking open the case and looking inside at the expandibilty of the computer and how easy it will be to work on just in case....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

All I'm saying is if you buy a Compaq you will regret it.......

---------
Grass is a beautiful weed

Reply to Grizely1

Joey,
If you are going to invest your hard earned money on a PC, then I'd suggest you take the time and read this thread in it's entirety!

Compaq really suck in both quality and service IMHO, most ppl in retail/corporate IT sales will agree with me. ZaNtHeR is a Compaq Employee, that I assume is paid to lurk in these forums and misinform the public about the quality of the product and service.

Take your time and do some research before handing over the cash my friend!!



Never be afraid to try new things. Remember, amateurs built the Ark - professionals made the Titanic

Reply to Anonymous

Lawson,

People like you never sieze to amaze me... you are the kind of person that would stand and fight for something so unimportant like gay pride or something.... but yet your own kids suffer from lack of time spent with you while you are flying you gay pride banner on the street....I am here to help folks not give them false impressions or make up lies....It is obvious you do not like Compaq, fine then... but go find something that you can talk about in a positive way...well guess that would be the gay pride again...oh well I can't help everyone....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

I feel VERY positive and good about myself informing ppl that your product is a piece of crap! Why is it the YOU are the only one in this enormous thread saying they are a really good system??? Seems to me you’re the odd man out here mate, not me. You talk to me about wasting time: maybe if YOU spent more time manning the support phones, or designing better systems; instead of posting crap about how good Compaqs are and insulting the gay community, then that might be a step in the right direction you moron! BTW I am a happy married man with a wife who loves me dearly (I am bless), but we have gay friends who would beat the snot out of you for talking that way, grow up you simple minded man!

If I save one poor soul from investing their saving on the lemon in a flash case you call a compaq, and save them having to deal with total morons like you on support lines, then my time not wasted, it been well spent.

You say “Perception is Reality”, well I perceive Compaq as a poor quality manufacture computer with service that is on par with government social services, and YOU as the definition of the wankers you'll deal with on compaq support lines...THEREFORE THIS IS A FACT!
Thank you :)

Ps. I apologies to the rest of the posting community for this post, but his guy is really starting to p*ss me off


Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case

Reply to Anonymous

Piss you off huh....better to be pissed off than pissed on...what a complete idiot...USA should send all their homos to Australia so you can be one big happy family....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

Yup, what I'd expect from you ZaNtHeR. If you wanna flame someone then flame ME! I just hope all the propective Compaq buyers, including you Joey, are reading this thread. Is this the typical response and attitude from a Compaq Representative?


Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case

Reply to Anonymous

you want to know something
i have a compaq and hate and there is no such thing as good custormer support after a year and a half this thing i hhave sworn never to buy form them again bcause of all the problem i have had including reinstalling the os which i had to do several times becuase each time the drive for the modem would not show up

get one form a local store they have much better service and they are close they also care about there customers



you want to now what good compnets they put in my system
well they put a nice s3 savage pro in thius thing with 16mb of ram

<font color=red>Gasoline + Fire</font color=red> Can be a lot of fun :smile: :smile: :smile:

Reply to wapaaga

You bought it.... Obiviously you didn't know what you were doing.... And why did you have to reinstall the OS just because the modem wasn't showing up?

<b><font color=blue>Perception is Reality!!!</b></font color=blue><P ID="edit"><FONT SIZE=-1><EM>Edited by ZaNtHeR on 07/02/01 01:32 PM.</EM></FONT></P>

Reply to ZaNtHeR

Quote :

? All, I want to do here on Tom's BB is make sure FACTS are posted...not some lame smack someone wants to lay down


Ok, you want facts, Zanther? Here they are. I've read this entire thread (every one of your posts, word for word) just now, and here you go.

1. You have yet to post EVEN ONE fact about Compaq. Opinions are nice, but facts count.
2. You have flamed people because they are from other countries. Do you forget Compaq is a global company?
3. You flamed someone (don't remember who) for not having perfect english, while you have made several grammatical errors. Nobody is perfect. I don't expect you to be, but I DO expect you to not flame people for not being perfect. And that sentence definitely wasn't perfect :)
3. You flamed someone by calling them gay when you really know NOTHING ABOUT THEM. This upsets me, not because you're saying that about someone who's gay, but because you're saying that about someone who most likely isn't.

Now, that said, I think you've brought up a couple of valid points. The problem is, you flame anyone who makes even a passing remark about Compaq. I have NEVER IN MY LIFE heard a good thing from a Compaq owner. So go ahead, flame me because of other people's experiences.

I've never owned a Compaq or worked on one, so I'm not going to form an opinion about them, good or bad. I've had a bad experience with Dell, which is why I recently built my own computer. I will however, form an opinion of you. I certainly hope you're not like this in real life. I would hate to work with someone who refuses to admit they're wrong, and demands facts they are not willing to give. You are not a good debater, and that's why you are disliked on this board. Have I ever gotten in an flame war with someone on here? Nope. Have I disagreed with people? Most definitely. I've tried my best to conduct conversations rationally and with an open mind. You have failed to do that.

If you were civil, Zanther, you would find that everyone on this board (with a few exceptions) would listen to you. Then they could disagree and you could go your seperate ways, both better off for the experience. However, you have turned a thread on a great forum on a very respecable website into a shouting match. And what has been achieved? Not one thing.

I award you no points, sit down, and may God have mercy on your soul :)
(That's from Billy Madison, just in case some people don't get it).

------------------------------
Apple? Macintosh? What are these strange words you speak?

Reply to FatBurger

Compaq sold alpha to Intel by then killing EV6, EV7, EV8.

Nice Intel and AMD users get a Cookie.... :smile: Yummy :smile:

Reply to rcf84

Fatburger,

I agree flaming gays and certain individuals is not the correct thing to do but what gets to me is people flaming Compaq and other companies that they have no clue about. Lawson, gets to me because no matter what I try and say about Compaq or any other thing he is just negative about. I know gay people, I know ignorant people, I have made bad purchases but that is just it. I take responsibility for not researching what I am buying and learn from that experience. Personally, I will never buy a manufactured PC not because of a bad experience but because I get satisfaction from building my own and putting exactly what I want inside (hardware & software). I work in the technical side answering technical questions from my peers. Trust me, I once took end user calls and most issues that generate calls are software issues that the user created. Please don't misunderstand what I am trying to say here, I don't expect everyone to know about there computer or issues they may occur, however, I do expect honesty. So, when the technician asks, " Have you installed or deleted anything?" and the user says no... knowing that they have no matter how innocent it maybe, may have caused the problem....One thing I do not like about Compaq is the modem used.... The only reason I am aware of why it is still being used is because of the cost it is cheap and does work for many people but I myself do not like it. Compaq is a good brand for newbie users in my opinion. However, I would suggest to the more advanced user to build his own. I like having a copy of the OS as well as more options in the BIOS. I have no real issue with anyone here but FLAME ME AND I WILL FLAME YA BACK!!! ALso, I was only kidding about Canada and Australia... It really seems like a very nice place to visit... It least Vancouver is anyway..... Lawson acts like I am the CEO for Compaq and expects I can work miracles... I am just a tiny part of Compaq... My voice is barely heard.... It is like shouting at a Metallica concert....Sometimes it feels like it is a waste of time....I would love for someone to actually listen to me and make changes at Compaq but... I live with reality and know that it will not happen... You see when you work for a large corporation like Compaq upper management is out to make money for themselves through stock and business deals under the table. Making deals that benefit them not always the company (especially if they have a vested interest in that company). Hey but if anyone ever has a question or a real issue I would be more than happy to help.... I will apologize if I have offended anyone here... It was never my intention when I came to Tom's BB....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

ZaNtHeR - I work for one of your competitors - ain't saying which one. I know for a fact that compaq fail consistenly to offer a good customer service.
This has nothing to do with compaq - I don't have anything against there company - all computers go wrong all the time - we have a high number of returns ourselves.
What I do have a problem with is your f-ing attitude. You a are a homophobic bloke who has no sense of decency you flame other users because you cant think of anything better to do. Its called a fobb off. I do it all the time. The difference is I'm having a laugh and I explain this later on after I've wound a few people up. It's a laugh. But you are just too serious. Get yourself a life. Move out from your parents learn some indepenedence and slag me off if you can cos there is no way you will ever hold your own on me.

Have a nice life you pathetic tw-t

If it ain't broke don't fix it
Hardware Central Rules
<A HREF="mailto: techie2000@supanet.com "> techie2000@supanet.com </A>

Reply to Anonymous

Ouch!

oh, BTW Compaq's still suck :tongue:

Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case

Reply to Anonymous

That was so senseless I don't even know what to say... Was there a point to that? Obviously you have no life either if you are here reading my posts.

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

Thanks Lawson!!! Your intelligence bewilders me.....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

I have been reading this and laughing a bit, but I do have to say that I think this thread is the most perverted we have ever had here. It's just plain mean at this point. I don't see the sense in it anymore. You guys are all bashing the crap out of each other over something that is all opinion. Zanther has already admitted 150 times that Compaq is for beginers where as an advanced user should build his own machine. What more can you possible want from the guy? We all know that EVERY Oem does exactly the same thing...put the cheapest components in to get the best performance possible. Even Dell with all it's glory has a proprietary motherboard, case, and powersupply. I don't know about you guys, but that alone makes it very difficult to upgrade the box without buying a new case. Compaq is no different and everyone I know who owns one has had no problems with it lasting for many years. I myself cringe when I have to work with their machines, but that's not what it was bought for.

Just end this thread, it's gone too far. Way too far.

<font color=red>Yeah, I took a crap on your lawn. Whatcha gonna do about it?</font color=red>

Reply to dhlucke

Obviously you have no life either if you are here reading my posts.

Soz but you said it not me. If I have no life for reading it - what do you have for writing that BS.
Enjoy

If it ain't broke don't fix it
Hardware Central Rules
<A HREF="mailto: techie2000@supanet.com "> techie2000@supanet.com </A>

Reply to Anonymous

Not True!

Dell and Gateway computers don´t use crappy material like Compaq´s does!

Learn from other´s mistakes!
You won´t live to make them all by yourself! :-D

Reply to LordKaos

Oh, I don't know. I've heard some horror stories about both Gateway and Dell about both proprietary components and poor quality components. Admittedly, Dell's laptops seem to be top notch at least.

Granted, as far as horror stories go, I've heard a LOT more about Packard Hell and Compaq than any other company. Heck, as far as system failures go, I've heard more Compaq horror stories than all other OEMs combined. And as far as proprietary and cheap arsed components go, Packard Hell takes the cake.

Granted, this is just me in my little neck of the woods. Maybe somewhere else the ratios are different. However, since I have friends and relatives who deal with this on a regular basis in Wisconsin, Illinois, South Carolina, Washington DC, and Alabama, well, it's a pretty good area coverage.

I will agree that consumers should educate themselves before looking for a new computer. If they just aren't smart enough to, they should at least bring along a friend/family member who IS educated on computers and can really push a salesperson to their limits of knowledge.

That said, it still should be the salesperson's job to find the best computer for the needs of their customer. Not to rip them off. I think Radio Shack is probably the worst example of this I've ever seen. I've never heard more lies, deciet, and pushing things that people don't need than I have walking through Radio Shack. Newbies, avoid that place like the plague.

Tech support from Compaq, well, of all major OEMs, I've heard of the worst stories about them. Strangely enough, usually they deal with either CD ROMs or modems. [shrug] Go figure. When it's a CD ROM issue, you have to hassle them constantly for a replacement. When it's a modem issue, good luck ever getting a driver that works. Strangely, I've heard of this from friends and family for years. I almost felt like I was home hearing the same things in this thread.

So while I agree that someone in the market for a new computer but not knowledgeable on how to fix them should go for a major OEM, of all OEMs Compaq and Packard Hell are the last two I'd EVER suggest to people. I'd say go with Dell. Maybe there will be upgrade problems, but if you're an unknowledged person looking for a new computer, you're not likely to be worried about upgrading anyway. Gateway is okay-ish. They're a lot more talk and hype than reality though. Maybe they used to be a much better company when they were smaller, but now they're no better than any other major OEM.

And if you're a skilled PC technician, put a bloody system together yourself. It's cheaper, you always get exactly what you want, if you go retail on all parts then everything has a long standing warantee (if you're not overclocking that is), and you don't have to worry about killing your warantee for messing around trying to fix it on your own. Plus you always know exactly what is in there and hence what drivers to get and where to get them.

And ZaNtHeR, if you can say ONE SINGLE good thing about Compaq <i>other</i> than they look wiz or that the company is no worse than any other major OEM, I'd like to hear it, preferably without pointless flaming of course. :)

-THG isn't AMD biased. They just turn Intel mobo reviews into AMD vs. Intel debates for fun. Yeah.

Reply to slvr_phoenix

you have sex with little boys

Reply to Anonymous

Ok, that right there is the most immature post I've ever seen on these boards.

-----------------
Whoever thinks up a good sig for me gets a prize :wink:

Reply to FatBurger

You could at least have said : Pedophile!

Learn from other´s mistakes!
You won´t live to make them all by yourself! :-D

Reply to LordKaos

I agree!!
That is just sick and wrong!!!!!!!!!!!!!!!!


Rock out with your AMD out

Reply to louie2001

Here's the latest leaked email from Michael Capellas to the staff at Compaq. Cutting through the craps that CEOs write, it says "4000 staff, clean out your desks and get the hell out!"


From: Chairman & CEO - Michael D. Capellas
Sent: Tuesday, July 10, 2001 4:19 PM
Subject: Strategic Update
To: Compaq Global Team

<i> First Micky kisses ass and uses the typical exective powerwords and jargon </i>

Last month, I outlined for you Compaq’s vision, mission and strategy moving forward, as well as the need to make some fundamental changes to transform the company into the leading IT solutions provider. This means best-in-class platforms coupled with best-in-class services.

Today, I’m encouraged to see that many of the changes described in the June communication are well underway - and with the kind of enthusiasm necessary to successfully combat tough market conditions. We are continuing to build on our foundation of delivering innovative products - including the recently announced EVO N200, new consumer line-up, two new TaskSmart appliance servers and recent ProLiant family additions - and in delivering great customer value. And we continue to outperform the market in customer satisfaction, the true hallmark of long-term success.

In fact, our second quarter performance reflects solid execution on a number of fronts:

1) Strong Services revenue growth - double-digit when measured in local currency.
2) Dramatic inventory reduction -- $600 million across the entire supply chain, well above our $450 million target for the quarter.
3) Stringent cost control - we reduced operating expenses to their lowest level in three years.
4) Aggressive execution of our restructuring plan - that helped offset top line weakness in a challenging economic climate.

As a result of these and other efforts - including winning new customers and increasing customer satisfaction - we reported today that we expect to meet current analyst expectations for the second quarter of $0.04 per diluted common share.

<i> Enough with the butt kissing, here comes the real reason for mick's email </i>

Restructuring
I stated in my June 12th message that our 30-day action plan included reducing structural costs to enable us to price competitively and improve profitability.

In this period of slow demand - our Q2 revenue shortfall was primarily due to worsening economic conditions in Europe <i> It couldn't be that Compaq's product is of poor quality and people are starting waking up to that fact </i> - we have to take the tough actions necessary to permanently improve our business model <i> And keep my CEO yearly bonus secure </i> while making the investments necessary to become a services and solutions-led business. As a result, we have taken an additional restructuring charge in Q2 of approximately $490 million <i> We found designing a better computer just to dificult, much easier to sack people </i>, which will result in the elimination <i> Can't say the unemployment word now can we </i> of about 4,000 positions
<i> Positions = peoples lives </i>.

Of the 4,000 positions affected, 2,500 represent those originally earmarked for attrition - attrition that failed to materialize due to a weak global economy. An additional 1,500 positions will be eliminated to further reduce structural costs.

These reductions - as well as the 4,500 involved in first quarter restructuring actions - will come in part from the closure of certain manufacturing facilities, further consolidation within our Access segment and reduction of administrative support functions. But some reductions are taking place in all areas of the company, both domestically and internationally.

The total number of positions impacted by Q1 and Q2 restructuring actions is 8,500. To date, we have reduced 3,500 of the 4,500 positions associated with Q1 restructuring.

Clearly, the elimination of these positions represents a difficult time for us all with respect to the loss of fellow employees. We are committed to move on this as quickly as possible and to provide those impacted with the severance programs and outplacement assistance to help them transition successfully.

Remember, our intention is to emerge one of the clear winners from the current economic environment, and this restructuring - difficult as it is - is essential to our success. We must execute, innovate and focus relentlessly on adding value to our customers. Thank you for your continued commitment to do just this.

Michael



What a wonderful company to work for NOT!


Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case

Reply to Anonymous

Zanther, here's a question for you:

A friend of mine bought a BRAND NEW Compaq laptop for someone else (don't remember where he got it). He had all kinds of problems with it, couldn't figure out what was going wrong. He popped it open, and switched out the RAM (it was Kingston). It worked perfectly (for a Compaq, J/k ;).
Anyhow, he called Compaq to ask about a replacement stick of RAM, and they told him that Compaq laptops aren't compatible with Kingston RAM. What is with that? Compaq is selling stuff, then saying it's not our fault that we put the wrong things together?

-----------------
Whoever thinks up a good sig for me gets a prize :wink:

Reply to FatBurger

You are a true Sicko!

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

I agree something is up because Compaq does not sell Kingston ram if the unit was bought from an authorized dealer as a NEW unit I would take it back and demand a refund or replacement....

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

I will not defnd this letter as I agree it is truly starting to stink around here.... Morale is at an all time low. Everyone is worried whether they will have a job from day to day.... Maybe time to jump ship...

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

I've heard many horror stories about compaq, seen way too many sub-standard built machines. They're cheaply built, with a lot of garbage inside. Compaq is so big because there are so many people in the world who need/want a computer and don't know a damn thing about them. I'd never buy OEM to start with, but after seeing inside the compaq machines i've seen, they're one of the last manufactures i'd ever buy from, and they are definitely one of the last companies i'd ever recommend for someone wanting to buy an oem. I will give them this though. One good fact about compaq. I don't know if the Canadain devision is any different than the American devision, but here the service seems to be pretty good. I have good friend who owns a compaq. The monitor went down. I tested the system with one of my monitors, and it was fine, so it was definitely the monitor. She called compaq and explained this to them, and the very next morning, there was a brand new monitor courried to her door, with payment for return shipping for the old monitor. I don't know what anyone else thinks, but that's pretty damn good service to me.

I don't know why I felt the need to post this, especially considering his comments about Canadians, but here it is.

<font color=red> To steal ideas from one person is plagiarism, to steal ideas from many is research.</font color=red>

Reply to 327goat

I think Compaq's service is a matter of luck, or it's just a LOT better where you are.

My uncle bought a Compaq online a few years ago. Knowing that his new system was coming in, he sold his ancient one. The new system gets there and neither the CD ROM nor the modem were working. He called tech support. They told him to download the new drivers. He asked them how he was supposed to accomplish this without a working modem. They told him that all he had to do was connect to the internet and download them from such and such web page. He explained in detail how he couldn't download the drivers because it was his modem that wasn't working.

Finally getting that the modem and the internet are related, the tech support person then said that they'd ship him a new CD and it should have the drivers on it. He pointed out that the CD wouldn't do any good because his CD ROM didn't work either.

At this point the tech support person was baffled. God forbid they comprehend what a floppy drive is and send him a driver floppy. No, instead they tell him that they'll send out a representitive to diagnose his computer sometime next week. He asks why he can't just send it back for them to fix because he works odd hours and may not be there to let the their tech in. They argue with him and finally HANG UP ON HIM when they won't do things his way.

Well, the next day my uncle calls back to find out when someone will try to look at his computer. This person has no clue either and says that they can't find anything in their database about it, but they'll put something in and send someone out next week.

Well, the person never shows. Two weeks go by and finally my uncle decides to call again and ask yet again why he can't just ship it back to them to fix. They again argue that it won't be necessary and that they'll send someone out to look at it in a week.

They never show.

My uncle finally just ships the system back with a note explaining everything that's been happening and to please just fix it and send it to him in working order.

A month goes by, and he still hasn't heard nor seen his PC or anything about it. So he calls up to find out what's going on with his PC. They tell him that his PC order was listed as cancelled because delivery was refused. He told them damn right it was and demanded a refund.

He got his refund and bought a computer elsewhere. He was still mad though that they cut out a portion of the refund for a restocking fee and that he had to pay for shipping to return it. Needless to say, he's avoided Compaq since and was perfectly happy to tell the technician that showed up at his doorstep unannounced three weeks later to get f___ed.

Granted, this is the worst of my Compaq horror stories. Usually they just involve bad hardware that eventually gets replaced.

<pre><font color=orange>Sunnova</font color=orange> <font color=blue>Beach</font color=blue>, <i>ain't life a beach?</i></pre><p>

Reply to slvr_phoenix

I would contact my credit card company (before sending the POS back) and stop payment. That's ridiculous. What would the CC company do though? Would they refuse payment and leave you with the stupid PC? Or would you end up having to pay for restocking and shipping? I would do everything to avoid paying a dime for their retardation...

<font color=red>Yeah, I took a crap on your lawn. Whatcha gonna do about it?</font color=red>

Reply to dhlucke

Credit card transactions are generally instantaneous once they've been processed and can't be cancelled later. The most you can hope for at that point is sending it back and trying to convince the company that charged you for it to re-imburse your credit card. You can take them to court if they don't, but usually they do if it's a legit return.

But depending on how long these things take, sometimes the reimbursement is applied after you've already payed the credit card bill, and then things just get really screwed up.

<pre><font color=orange>Sunnova</font color=orange> <font color=blue>Beach</font color=blue>, <i>ain't life a beach?</i></pre><p>

Reply to slvr_phoenix

To save viewers of this thead from reading the previous 92 post, let me recap:

Compaq = POS :tongue:

Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case

Reply to Anonymous

I preferr compaq is for people who have sex with little boys

nml

Reply to Anonymous

Compaq is an old time company.
If they were a new business, coming into the market know, their crap would be shot down instantly.

Compaq does have decent servers, but their Deskpro line is just crap. (I won’t even comment on their home PC line) Their sales force is good though, that’s why they keep selling stuff. If you’re in a big company they come in and give these great presentations that almost make you forget how bad their stuff actually is.


- I got a board too: http://www.impactsites2000.com/cgi [...] nboard.cgi

Reply to ChrisLudwig

Hail fellow Compaq lovers

Here's another gem, don't you just love thier arrogance:

<A HREF="http://www.theinquirer.net/25050104.htm" target="_new">http://www.theinquirer.net/25050104.htm</A>

Compaq<font color=red>(n)</font color=red><font color=purple>Com/pac:</font color=purple> A lemon in a flash case<P ID="edit"><FONT SIZE=-1><EM>Edited by Lawson on 07/22/01 10:38 PM.</EM></FONT></P>

Reply to Anonymous

Yeah. The ONLY good thing that I have to say about Compaq is that they were smart enough to buy out Digital so that they owned the Alpha chips.

Not that I've ever had good experience with an Alpha chip myself. I've heard that others have. Myself though, my company stuck the Alpha system towards me as though it were any regular PC and said that the x86 emulation on it was good enough to allow me to develop our software on. Hmm ... I'd like to know what reality they live in where a non x86 architecture chip can compile x86 architecture software.

The emulation was so shoddy that I could hardly ever even install the software packages that I needed just to do my job.

Needless to say, I later got a good old Pentium, like everyone else around the office after I complained over and over for six months about how I couldn't get anything done.

To this day, I'm still not sure just why the company has an Alpha. Or why it's just sitting there on my desk never in use, if it was so important to them to buy one.

[shrug]

But anyway, the one good thing I have to say about Compaq is that they have the Alpha chips that are, from what I've heard, good for servers and scientific applications.

Other than that, Compaq = PoS.

<pre><font color=orange>Sunnova</font color=orange> <font color=blue>Beach</font color=blue>, <i>ain't life a beach?</i></pre><p>

Reply to slvr_phoenix

So this question is for all who choose to reply.... If you were brand new to computers and were going to buy a computer from a major OEM manufacturer who would you buy it from? I don't expect anyone to say Compaq... We all know everyone here doesn't like Compaq but I am curious to see...

<b><font color=blue>Perception is Reality!!!</b></font color=blue>

Reply to ZaNtHeR

digital realities or micron.

mbaha

“Build your own you will love it more”

Reply to mbaha
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