DELL SUCKS - Page 3 - Dell

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jimbo11 wrote :

A bit off subject but still in line with DELL issues. I recently ordered a "previously ordered NEW" laptop from their outlet. Instead I was sent a REFURBISHED unit, with a big sticker on the back stating this fact. The Dell website clearly distinguishes between the two, and states that the previously ordered NEW are canceled or return orders that have "never been used", while the refurbished are previously owned. I called to complain and was essentially told their is no difference between the two!!! A complete contradiction to their website. Of course I paid MORE for the previously ordered NEW and instead received a scratched up, used, refurbished laptop. Despite my reading the different descriptions to them straight from the DELL website...they continued to DENY an error had occurred. Finally after two mangers I was told I could return it IF I paid a 15% restocking fee!!! NO EXCEPTIONS. I said forget it, I will sell it on the web and never order from DELL again. Their response, "have a nice day, thank you for ordering from Dell". Simply moronic. Cheat and alienate your customers. Great business model.

Another happy Dell customer...

Sorry to hear of your problems Jimbo11..

The only satisfaction you'll get now is that you have been removed from the poor quality all round which Dell is.. Proof that Dell needed those rebates...

Asus make the best laptops in my opinion. Especially from a repair point of view..

Reply to Hellboy

Register or log in to remove.

I haven't read all the post but read enough to make me wonder.

People, this furum is been going on for 3 years.

Quistion for all the people who thinks that a company who makes prebuild equipments sucks.

If you were given $500 dollars to build a computer with Softwares that are "LEGAL" (not by a family members or friends), which part are you going to cut to make money and still build a reliable system for a year to avoid one year of problem free and have to be avialable 24 hrs for one whole year for technical support a system compared to other big company's offering?

Other issues would be taken with caution as it would indicate by some company that they're not responsible for products that's posted typical or graphical error, which is nicely put "product may change without notice".

Message edited by rexter on 04-25-2009 at 05:23:03 PM

Reply to rexter

So all the rebuilders here can build a much better computer than IBM, HP, and Dell and cheaper. :pt1cable: Well if that was true then they would all be presidents of Fortune 500 computer companies because everyone would want to buy from them since they can make a much better computer than any other computer company out there and cheaper. That's the dumbest thing I've ever heard. :lol: I've never seen so much BS in my life before. Maybe some people will believe your incredible and ridiculous bragging but not this boy! :non:

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Reply to VOICEOFREASON

VOICEOFREASON wrote :

So all the rebuilders here can build a much better computer than IBM, HP, and Dell and cheaper. :pt1cable: Well if that was true then they would all be presidents of Fortune 500 computer companies because everyone would want to buy from them since they can make a much better computer than any other computer company out there and cheaper. That's the dumbest thing I've ever heard. :lol: I've never seen so much BS in my life before. Maybe some people will believe your incredible and ridiculous bragging but not this boy! :non:

Mmmm so it might not be the fact that Dell almost advertise in everything appart from toilet roll..

Every time you open a magazine a piece of Dell toilet paper falls out offering for a unbeleivable price on a Core I 7 pc for 99 cents.

good grief...

Reply to Hellboy

Dont want to sound spineless here, but id say that both sides have good points, to which there is no right or wrong answer.

Dell don't use the best parts, its hard to upgrade them, they come with wierd software and will date quickly. But to an average person and not those who are part of the techy elite, this is fine; the support provided with the warranty will be good enough for those who don't maintain their own things.

Considering such, enthusiasts who's experience with computers is very fine tuned and polished will be able to tell the difference between homebuilt and Dell computers; the lower grade parts will annoy them, the lack of upgradeability will make the machine date very quickly and this will affect the enthusiasts more.

But this argument is like arguing which mindset is better, the mindset of the general user or the mindset of the enthusiast, its simply a personal preference based upon who you are and how much time you wish to spend on getting online with a PC.

I'm an enthusiast, built my own desktop machine, but i have a Dell laptop out on the go; and, until recently when it failed (lol), it has been great. Warranty ran out the day it failed too, total bummer that was! Still, i don't anger easily and so will not knock Dell just yet. But their customer service needs a boot up the arse.

Final thought for the anti-Dell purists - Theres a market for Dell, why? Because they're still here and they will not cost Joe Average the earth. If you guys want to set up a company that can do resonably priced PC's without the hardware problems Dell's seem to give you, i will buy from you for the rest of my life, but that will be hard..

Reply to Griffolion

Just a minute....so anyone who disagrees is paid by Dell? Get over yourselves, for god's sake people. My previous last two computers were built myself and I loved them to bits. I should do too.....as they cost £1000 and £1100 respectively. This time I worked out that Dell could chuck one together for £600 that is four times as powerful as my last PC. Both have their places. And I am more than impressed with my Dell Inspiron desktop that I maxed out to the highest spec on CPU, RAM and hard drive space. Even the PSU is pretty good.....not quite the Thermaltake I put in my last machine, but a very decent 350w AcBel with a decent amperidge across the rails - one that is more than good enough for what I need it for. Also note that they no longer use Dell specific parts to thwart the upgrader.....it is a standard ATX PSU, so if ever I need to put a better card in the box.....I can go and buy a decent 500w PSU and upgrade the graphics card to my needs.

I'd have loved to have built another PC......but this time it just made financial sense to buy the Dell. I apologise that I'm not rolling in disposable income....tsk!

Reply to Anonymous

Having used both what I find is that generally pre-built computers are built to cost driven spec that makes adding things later quite difficult for example the power supply in a Dell of a particular spec will likely not be adequate to allow you to add a graphics card down the road should you decide you need/want one so "upgrading" can get expensive whereas building a computer yourself allows you for example to spend an extra $20 for a beefier power supply that will "futureproof" your computer better if you know you will wantt o expand in future. The other benefit of sefl builds is you can can use a good case / power supply so that when you change hardware in the future you don't need to change these - just the MB, CPU and RAM so future upgrades can get cheaper.

In general I would say you only save money when building a high spec computer. For anything below about $600 you won't save much if anything compared to buying Dell.

Reply to Stevemeister

Dell and Homebuilt each have their advantages and disadvantages. I have had both as my objectives changed and have been happy with both.

What is sad to see is so many Dell haters with their unequivical position about the evils of Dell. First it is easy to see they are ready to trash a national brand based primarily on their own limited experience with Dell or other anecodotal reports and ignore the fact that there are numerous happy repeat Dell customers. Their arrogance clearly shows a severe weakness in judgement, only further distorted by an overwrought emotions. This is especially clear when they attack Dell as a brand using arguments that apply to any prebuilt system.

The more balanced reviewers, while they may prefer homebuilt, at least acknowledge that their is place for prebuilt systems like Dell. Infact most people don't want to build their own.

Actually, I bet if you analyze the time required to build your own - including all the time required to learn about components and select the proper parts, troubleshoot build issues, and do proper burn in and testing - the people that are making the correct rational choice considering economics are those who buy prebuilt systems. To compare the cost of computer parts only for a homebuilt vs. the full cost of a manufactured system, including labor costs, is a bogus apples to oranges comparison from the start. Those who build their own do so for other , mostly non-economic, or because they are so poor that the value of their time is quite low and investing the extra time (and the opportunity cost of that time) is low.

I have seen many analyses of buy vs build and have done my own, and in not one have I seen any value assigned to all the extra time required.

So to all you jumping on the trash Dell bandwagon and who dogmatically state that homebuilts are better without acknowleding that for most the opposite is true - I say you are only showing your own arrogance and the weak judgement.

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Message edited by rockyjohn on 08-06-2009 at 05:46:33 PM

Reply to rockyjohn

rockyjohn wrote :

Dell and Homebuilt each have their advantages and disadvantages. I have had both as my objectives changed and have been happy with both.

What is sad to see is so many Dell haters with their unequivical position about the evils of Dell. First it is easy to see they are ready to trash a national brand based primarily on their own limited experience with Dell or other anecodotal reports and ignore the fact that there are numerous happy repeat Dell customers. Their arrogance clearly shows a severe weakness in judgement, only further distorted by an overwrought emotions. This is especially clear when they attack Dell as a brand using arguments that apply to any prebuilt system.

The more balanced reviewers, while they may prefer homebuilt, at least acknowledge that their is place for prebuilt systems like Dell. Infact most people don't want to build their own.

Actually, I bet if you analyze the time required to build your own - including all the time required to learn about components and select the proper parts, troubleshoot build issues, and do proper burn in and testing - the people that are making the correct rational choice considering economics are those who buy prebuilt systems. To compare the cost of computer parts only for a homebuilt vs. the full cost of a manufactured system, including labor costs, is a bogus apples to oranges comparison from the start. Those who build their own do so for other , mostly non-economic, or because they are so poor that the value of their time is quite low and investing the extra time (and the opportunity cost of that time) is low.

I have seen many analyses of buy vs build and have done my own, and in not one have I seen any value assigned to all the extra time required.

So to all you jumping on the trash Dell bandwagon and who dogmatically state that homebuilts are better without acknowleding that for most the opposite is true - I say you are only showing your own arrogance and the weak judgement.

OK heres another senario

I went to a customer to day who had a Dell XPS420..

Looked like a hp photosmart with its little colour display - how sweet - it showed pictures on a slide show which is less about 4-5 cm big - pretty but pointless.
then a blue light and control button - again pointless and useless.

and then we got to the machine it was a q6600 - not a crap spec but not a crysis monster either..

the man has had problems with it - the case vibrated very loudly

a sub contracted dell engineer turned up - replaced every part except the case panel which was making the noise.
in replacing the dell innards almost completely the machine has now got problems with its henious raid system - why do raid - its completely pointless now when hard disks are so big anyhow.

but i continue.

one of the reasons his machine is there is for the transfer of video tape to a file. an Xcellerate was sold to him - which doesnt work, he has a device manager issue on vista and one of his "raid" drives has a fault.

All "fixed" by a dell engineer.

Are you telling me now that dell are a great buy as the bloke who owns this xps 420 wished he never purchased one.

I said get a TB hard disk and use it singulary in a non raid situation as raid ends up causing more problems when it goes wrong.

If you get a "good" dell then congratulations but if your dell is problematic then you have been warned...

I make money on dells cockups for for that instance I solute u Michael, but for the rest ill wipe my arse with it.

Oh and thank you for your "arrogance and weak judgement" comment and im sure this will apply to you when you buy your next Dell..

BTW hows your dell rebate tickets going on.... Not as good as the alledged Intels, but then again what could be

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Reply to Hellboy

Hellboy wrote :

Oh and thank you for your "arrogance and weak judgement" comment and im sure this will apply to you when you buy your next Dell..

Hmmmm. I remind readers of the weakness of anecdotal arguments - something that should be obvious to anyone and is covered in basic critical reasoning, debate, and logic classes - and to try to prove me wrong you throw up another anecdotal case?

And after exhibiting and repeating this form of weak reasoning and judgement you throw the quoted comment back at me? Unbelievable. Just proves my point. And apparently why you keep repeating the error- you just don't understand. And hopefully eveyone will be wary of people like you who vehemently bash a vendor base on anecdotal information.

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Message edited by rockyjohn on 08-07-2009 at 12:31:18 AM

Reply to rockyjohn

I have only ever had one personal experience with DELL (read many).

I needed OCR software for a project I was doing and was offered a DELL all in one printer on a loan with this software. This printer was part of a package deal.

When I tried to load the DELL all in one software onto my HP laptop I was greeted with blue screens galore.

Thankfully I create images of my systems so going back was no big deal, although I attempted to roll back the system in safe mode (all that would work), I couldn't boot the pc up normally.

It was then I decided DELL sucked and their attitude towards proprietary bundled software left alot to be desired.

It is sad how one single experience has prevented me from ever owning a DELL. I have no desire to ever own a DELL either now.

I know for certain any self built PC will do exactly what I want of it, and the pickings for what software I choose to use are plentiful (as long as it is not DELL).

Reply to btk1w1

rockyjohn wrote :

Hmmmm. I remind readers of the weakness of anecdotal arguments - something that should be obvious to anyone and is covered in basic critical reasoning, debate, and logic classes - and to try to prove me wrong you throw up another anecdotal case?

And after exhibiting and repeating this form of weak reasoning and judgement you throw the quoted comment back at me? Unbelievable. Just proves my point. And apparently why you keep repeating the error- you just don't understand. And hopefully eveyone will be wary of people like you who vehemently bash a vendor base on anecdotal information.

Ah Im so glad that you have tarded me with that brush. Oh and that you upgraded me to the reader status that obviously is a task that only your self can undertake.

I took offence you your sweeping comment, especially when I have more grounds for my opinions than most.

Oh and obviously submitting weak reasoning or judgement reasons for which you give are the exact reasons why this so called educated "West" is in the predicament that it is in. Proberly because of the cocoon that you put your self in of not actually seeing the real world for what it is and seeing the real world in which these machines are used in and what people expect. If your happy with your Dell, well done.

My other complaint against Dell is that some models have had no connectors installed and removed the circuitry required for adding a separate video card on either a agp or pci express 8 / 16 bus. I mean how much really does a little connector cost.

This is not like the airline which was told to save money by removing one olive from its inflight menu, these cost cutting excercises by dell costs customers dearly if they wish to proceed with their upgrade path on their computer. They cant upgrade if that havent got the means to do it.

Charging $70 dollars for Roxio Studio 9/10 premier edition with out any media
removing recovery media from dells to save pennies which should be charged for at a mandatory rate with every pc..
if Samsung do it ( and they include a cleaning cloth with laptops and screens ) then Dell can do it.
Then sending out third party engineers with no or little training on the machine they are sent to fix, or upgrade it with out the hope of any of the kit working as they havent testing it when the Dell engineer put it in.

Do understand this that I repair machines, do understand I repair Dells on a more than a one a day basis. Do understand that I dislike the companies agendas and procedures, and do understand that Dell do not make a good machine like they used to, nor do anyone else for that matter.. Even Alienware are advertised on the Dell website which in my opinion should be kept as separate company even though to the fact that some Alienware computers are not up to much either.

The only manufactured desktop pc based machine that warrants any of my time its Fujitsu Siemens. The rest have made to many cost cutting excercises in my eyes.

Reply to Hellboy

I don't understand how some people can get so passionate and so heated up over unimportant issues like these. Well, not entirely unimportant but not worth wasting breath and brain power over. Everyone is different and has different needs and different capabilities. I choose to build all my systems because I demand the best and I want complete control. But for family I get them dell or hp or whatever generally. While individual parts have warranties, it is easier for me to tell them to call dell than spending my work day trying to help them fix a problem (which often turns out not to be a problem with the Manufacturer but with windows or some device they are trying to use). Second, people who take the time to do the research and comparison shopping generally have better experiences. And lastly, even a custom PC can fail as much or more than a pre-configured one, particularly in cases where the builder does not know as much as they think they do.

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------------------------------ - Major7up
My Mantra: The best opportunities in life are the ones which we make for ourselves.
Reply to major7up

major7up wrote :

I don't understand how some people can get so passionate and so heated up over unimportant issues like these. Well, not entirely unimportant but not worth wasting breath and brain power over...

Major7up,

Do you think Dell might have repaired my HP laptop after their software corrupted the OS so badly I would have needed to reinstall it? I think not.

Imagine the loss of vital personal data had I not kept backups of my system.

There was probably some out clause in the EULA.

People need to vent and share experiences. If you read through the thread there are many that are very happy with DELL and others that aren't.

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Reply to btk1w1

btk1w1 wrote :

Major7up,

Do you think Dell might have repaired my HP laptop after their software corrupted the OS so badly I would have needed to reinstall it? I think not.

Imagine the loss of vital personal data had I not kept backups of my system.

There was probably some out clause in the EULA.

People need to vent and share experiences. If you read through the thread there are many that are very happy with DELL and others that aren't.

Of course you are right but I was speaking in generalities. There are indeed people happy with Dell or HP. I should be more specific next time...writing a note between working on a project clouds ones thoughts. All I meant to get at is that I think people should take a clear and logical look at any brand vs building a custom and base their decision accordingly. But I agree that people need to vent, that point is well made.

------------------------------ - Major7up
My Mantra: The best opportunities in life are the ones which we make for ourselves.
Reply to major7up

I purchased a Dell Monitor (ultrasharp 2408wfp) After 1 year had a problem. they replaced it! (refurbished) After 2 weekes another problem! I contacted Dell! I was told by customer care that if I purchased a new monitor, a doublesight 27" They would refund my money ....

Reply to stephny

No one is really right or wrong here. Obviously, these manufacturers (Dell, Toshiba, HP, etc) of prebuilt PCs are doing something right. I've owned both home built/custom built and prebuilt PCs. I didn't build them myself - I purchased them from a family member who owns a custom built computer business.

First of all, most consumers know nothing about computers at all. They know how to check their email; upload and download photos, videos, and music; run their antivirus programs, and use various basic programs such as office software, paint, etc. Some don't even know how to do that. So, for those types of people, a Dell or HP or whatever is the best choice.

Second of all, most consumers don't see the value in a custom built machine. Most consumers only look at a few things when shopping for a PC - RAM, size of harddrive, size of screen, cool extras - like over priced software or antivirus programs, processor, and probably color as well (we all have to be fashionable ya know lol). These consumers don't want to spend extra money buying a custom PC for what they see as "similar" or "the same" parts.

Third, price is always an issue. Businesses that sell custom built PCs often charge more because the parts are of a higher quality and because of the time and effort they put into building the PC. Most consumers don't care. They just want a lower price tag and most of them plan on buying a new PC in a few years anyway - they're used to it.

So, yes, homebuilt and custom built PCs are much better - given that the person building it knows what they're doing. But pre-built PCs are easier, faster to receive, and more affordable and that's what more people care about. Sad but true.

As for Dell itself...I recently just purchased a laptop from them. It was an emergency and I needed something fast and cheap. I have yet to receive the laptop, but I can say that their sales and customer service departments leave much to be desired. The sales rep was very pushy and he insisted that I couldn't get my educational discount because my school didn't qualify - even though I had used it before not long ago. I had to ask him repeatedly if I was getting the exact things I had asked for - and he seemed a little flustered that I had been so specific. I called back later and spoke with a woman in the educational discount department. She was very knowledgeable and very patient and nice. She gave me a refund for the discount I was supposed to receive. I've called back a couple times since then - I've spoken to people who obviously have no idea what is going on and to people who do their job perfectly.

Dell is just like any other large company - they have employees who do their jobs well and are good at their jobs and they have employees who are just there for the paycheck and don't care about anything else.

My advice for anyone who calls in to them (especially the average consumer) - do your research and know what you are talking about. Make sure you have a lot of time on your hands because it could take a while. And if any of those reps get snotty or snippy, get their name and extension number and hang up and call in to speak with someone else - you may have keep hanging up and calling back until you get someone who knows something and isn't rude. Keep track of all the names and extensions of the bad reps and report them to a manager if possible. If you have a really bad issue that they refuse to take care of, remember that you can report them to the Better Business Bureau. Most businesses are freaked out by having bad reports on their BBB record so that might shock them into doing something.

ALSO - whenever you buy a prebuilt computer, look into buying a different warranty such as those sold by SquareTrade. SquareTrade will actually talk to the company (such as Dell) and try to get them to honor their original warranty. If Dell still refuses to honor the warranty, SquareTrade will either fix the item for you or reimburse you for its' original cost - NOT the price that the item would cost now.

Reply to china_cat84

kmac20 wrote :

wow i wonder if you guys are paid to do this and are probably the same people. Dell do not use intel motherboards, they use intel based motherboards. Their motherboards are altered so that they can only fit in a dell case and so that parts are locked in and hard to remove without tools. When I took my processor out of my dell, it was the single hardest computer thing ever, the heatsink on it was basically bolted down. Dell is more expensive per part, as you can build a better equal computer for about 400 dollars less. Please go be paid to say *** elsewhere.

I agree with you, they are probably Dell employees that were ordered to come into this forum and talk good things about Dell PC's.

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Reply to Anonymous

Anonymous wrote :

I agree with you, they are probably Dell employees that were ordered to come into this forum and talk good things about Dell PC's.

Does it seem so odd to you that some people might have very positive experiences with Dell just as much as others have very negative ones? Dell employees posting is certainly a possibility but I don't think it is a terribly strong one.

------------------------------ - Major7up
My Mantra: The best opportunities in life are the ones which we make for ourselves.
Reply to major7up

Anonymous wrote :

I agree with you, they are probably Dell employees that were ordered to come into this forum and talk good things about Dell PC's.

All you do with such baseless and bogus attacks is impugn your own judgement and credibility.

Please re-read my post above about anecdotal "evidence". To assume that anyone who disagrees with you or who might report an experience that disagrees with yours is only doing so because they are paid shows who really has the bias - you have to be terribly biased to make such a dumb statement.

I have had 5 years of good experience from my Dell 8400. I am on my second Dell monitor - the first one still works great, bought the second to get a larger size. I am not an employee nor am I paid by Dell - just happy to report about my good experience. Am I alone? Are there few of us? Well golly gosh gee whiz - NO.

The Mac Magazine reported on a survey of consumer satisfaction, just released this month rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/14 [...] /acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp

My last computer I build myself, and expect I will most likely build all my one computers in the future because of the oft stated advantages of cost, quality parts, upgradibility, and abscence of bloatware. But that decision does not change the fact that my Dell served me well for 5 years - and still does as a backup and I am thinking of converting it to a dedicated A/V computer.

Killtakular, perhaps you should follow the wise words of Mark Twain - "Better to be silent and thought a fool, then to open your mouth and remove all doubt." Your only embarrass yourself with your stupid attack on the credibility of others - which is so obviously bogus that it only destroys your own credility.

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Message edited by rockyjohn on 08-26-2009 at 09:54:53 PM

Reply to rockyjohn

rockyjohn wrote :

All you do with such baseless and bogus attacks is impugn your own judgement and credibility...

You go man!

------------------------------ - Major7up
My Mantra: The best opportunities in life are the ones which we make for ourselves.
Reply to major7up

tkbart5 wrote :

DELL AND EVERY OTHER PRE BUILT COMPUTER SUCKS
I WANT TO KNOW HOW MANY PEOPLE THINK BUILDING THERE OWN COMPUTER IS SO MUCH BETTER AND LESS COSTLY AND YOU GET WHAT YOU NEED NOT A WHOLE BUNCH OF CRAPY PARTS AND SOFTWARE.

pros and cons in both

My 12 year old Dell Dimension 8200 still works and can still handle Battlefield 2 (not high settings though, besides it has ATI 9800 pro gfx card)

new newer Dell XPS 420 always runs very cool and silent...
quad core,
4gb ddr2 800
1 DVDRW/CDRW
1 CDRW
Creative Soundblaster X-fi Audio
XFX hd 4870 512MB
wIRELESS LAN CArd
multi-card reader
Hybrid TV tuner

just upgraded the PSu from 375 to 650W thanks to fellow forum member OvrClkr

I must say I love it to bits!

Reply to cps1974

Love the Mark Twain quote Rocky,

"Better to be silent and thought a fool, then to open your mouth and remove all doubt."

Reply to btk1w1

Branded retailers just do business, they will not add anything more then they need to meet the spec. And the quality is just fine I suppose.

Not that long ago I lived in a country where 80% of home PCs where assembled at local stores or by clients themselves.
Well, average retail shop margins were 7% (even tiny cheap stuff) and they did sell OEM parts - much cheaper then BOXed stuff. There was a lot of fun.

These days there is much less PC retails shops around, the margins are over 20% (n*100% for tiny bits) and you do not find OEM parts.

That is why for the PC that just does the job I would recommend branded stuff.

Reply to mafj

Hi everyone! I'm new to this forum and like it very much! I purchased a new Dell computer a few months ago, its my 2nd Dell computer. I read a lot of complaints about Dell on this forum. I'm truly sorry for all of you that have had bad and negative times with Dell. The truth of the matter is that there are good things about Dell.

Item Number Quantity Item Description
224-4399 1 Studio XPS 435T
317-0067 1 Studio XPS 435T, Intel Core i7-920 processor(8MB L3 Cache 2.66GHz)
317-0076 1 6GB DDR3 SDRAM at 1066MHz
330-0915 1 Dell Consumer Multimedia Keyboard
320-7810 1 No Monitor
320-7889 1 1024MB ATI Radeon HD 4870 GDDR5
341-8517 1 640GB Serial ATA 2 Hard Drive 7200 RPM
421-0084 1 Microsoft Windows Vista SP1 Home Premium 64-Bit Edition Edition English
330-3184 1 Dell Resource DVD with Application Backup
420-8873 1 Dell Dock Consumer
420-8874 1 Dell Video Chat
463-2282 1 Dell Owners Manual installed on your system,click on icon after system set-up to access
421-0323 1 Windows Live Search,Multiple User Interface
421-0427 1 Dell Movie Store
420-9691 1 DataSafe Local BackUp 2.0 Basic
420-6436 1 Vista, PC-Restore, Dim/Insp
330-1158 1 Dell USB 6-Button Laser Mouse
313-4593 1 56K PCI Data Fax Modem
410-1867 1 ADOBE READER 9.0 MULTI- LANGUAGE
313-7425 1 16X DVD+/-RW
420-8152 1 Roxio Creator 10.2 Dell Edition
421-0543 1 Power DVD 8.2, DVD
313-7878 1 Soundblaster X-Fi Titanium
313-4514 1 No Speaker Requested
430-3347 1 Integrated 10/1000 Ethernet
410-2156 1 Norton Internet Security 2009 MUI, 15-Month
420-8103 1 Microsoft Works 9.0, English
950-3338 1 2 Year Limited Warranty
993-5468 1 Dell Hardware Limited Warranty Plus Onsite Service Extended Year(s)
993-5477 1 Dell Hardware Limited Warranty Plus Onsite Service Initial Year
986-1361 1 Next Business Day Parts and Labor On-Site Service, 1 Year Extended
992-6100 1 Next Business Day Parts and Labor On-Site Service, Initial Year
902-0931 1 Warranty Support,1 Year Extended
960-8700 1 Warranty Support,Initial Year
412-0360 1 Soft Contracts - Banctec
988-7707 1 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
988-0099 1 To activate your online backupaccount, go to Start, Programs, DataSafe Online
420-9518 1 DATASAFE ONLINE 1.1 2GB FOR DIM/INS/XPS
330-0172 1 S and P Drop-in-Box Marcom forDHS Desktops
310-8626 1 You have chosen a Windows Vista Premium System
420-9800 1 Dell Remote Access free basic to access your PCs from outside your home
993-1919 1 Dell Remote Access, free basic service - access your PCs and files from outside your home
* -DISCOUNT/COUPON APPLIED
Subtotal: $1,419.00
Shipping and Handling: $0.00
Sales Tax: $117.49
Total: $1,536.49

The secret to buying from Dell is to customize your computer very well and research as many components simply buy going to their websites. For example I checked out the graphics card ATI Radeon 4870 1 gig and I saw that it was one of their top of the line graphics card. I play Crysis, Street Fighter 4 and all my other games very well. The games run very smoothly with excellent graphic detail. I also knew that most computer games now need at least 512MG graphic memory to run, and also knew that significant system memory may be allocated to support graphics, depending on system memory size and other factors. So what that means is that your windows OS will take a certain portion of memory from your graphics card.

I have to have a very good computer because I'm an internet psychic at www.keen.com/clairvoyant+christopher I make money with my computer. I also use Cacheman 7 which speeds and optimizes windows OS very well. http://cacheman.outertech.com to download the latest version of Cacheman. You can try it before you buy it.

I predict that this computer will last me at least 4 years and then I will consider buying the Alienware line of computers or I will build my own. I think that I got a good price and a good value from Dell.

Reply to clairvoyant christopher

Yes, the good thing about Dell is that the cardboard box makes a good home for a homeless person.

Message quoted 1 times
Message edited by Hellboy on 10-02-2009 at 08:47:21 PM

Reply to Hellboy

Hellboy wrote :

Yes, the good thing about Dell is that the cardboard box makes a good home for a homeless person.

You are very funny lol

Reply to clairvoyant christopher

I almost bought a new Dell for my Gram but I found a better deal on an Acer model. Someone here said the key is doing your research and custom building your system. I agree with that in theory but in practice people don't know what they want or need and don't have the time or patience to educate themselves. In my family everyone just gives me money and asks me to do it for them.

------------------------------ - Major7up
My Mantra: The best opportunities in life are the ones which we make for ourselves.
Reply to major7up

Building a computer is much easier than people are led to believe. Last year,not being able to afford a comp I was interested in(around $1,400 not including a monitor) I went to MANY of the leading manufacturers web site and basically examined all of the components. When I realized that I could build a better one,(through online tutorials,books and countless questions) I did so. What I have is a machine that won`t be "outdated"or obsolete in the next few years. I`ve just started building my fifth one for a freind. I purchased all high end parts and components online. As far as criticizing companies like Dell......they`re all the same. The majorityl use minimal parts that don`t leave much room for future expansions or upgrades.(such as psu`s, cpu`s, memory slots and graphic cards) When I mention "much room" I`m also refering to the motherboards specs and the hardware limitations. Computers and operating systems aren`t perfect and they never will be. They`re built by humans and will always annoy us from time to time when they don`t perform a task we want them to. Life is too short to get angry about them and who manufactured them. Have fun

Message quoted 1 times

Reply to jamesr10962

jamesr10962 wrote :

As far as criticizing companies like Dell......they`re all the same. The majorityl use minimal parts that don`t leave much room for future expansions or upgrades.(such as psu`s, cpu`s, memory slots and graphic cards) When I mention "much room" I`m also refering to the motherboards specs and the hardware limitations.

Some people attack companies like Dell as if they were the evil menace. However all Dell and the other companies are trying to do is provide what the customer wants and demands. It is the customer that dictates what will be offered based on what they are willing to pay. Do custmers want bloatware? No, but most are also not ready to pay the higher cost for a computer without such offsets - or major vendors would be selling that way. Do they want higher quality components? If so customers would be demanding such and getting it. Do they want systems with larger PSUs for expansion? Apparently they are not demanding those either.

We have a pretty good economic system - better than any other anyway. And the computer manufacturers are fulfilling their role by providing what the customers want. Why attack the manufacturers because customers are not ready to pay for better systems?

Reply to rockyjohn

I have bought Dell computers for years . They have all been good to me. The first couple were just computers,nothing fancy. They were relitivly inexspensive.

I wanted a good gamming pc,so I purchased a XPS 710 a few months after they came out. It's been a good strong PC,but was to exspensive after the fact,that I payed over $3000 and can't use the case to build with,

After all these years I have come to relize one thing. Dell is only going to sell a PC that after 2 to 3 years you will throw it away and buy another one from them.

Message quoted 1 times

Reply to geno777

geno777 wrote :

Dell is only going to sell a PC that after 2 to 3 years you will throw it away and buy another one from them.

The more appropriate way to state that might be:

Dell sells the simple, disposable computers that most people want to buy and are willing to pay for. The do a great job of meeting customer demands - which is why they are #1 in customer satisfaction and sales (unless mergers have made HP or another larger in unit sales).

If Dell made them more upgradable - such as increasing the PSU - customers would buy the cheaper models. Those few who might pay more for a computer listed as "upgradeable" then might:
1. Be very angry with Dell if it weren't upgradable because Intel and AMD changed sockets or requirements for the new CPUs
2. The upgrades were limited because of #1, or the PSU, or other technological changes
3. The customer purchased the upgrade components and then did not know how to install, or worse screwed up the system trying to install and demanded hours or Dell support or a full refund
4. Or a whole host of other scenarios that arise when making a claim of upgradability

But I guess people will just continue attacking the manufacturers for providing what the consumer wants. And if you think the customer really wants something else - then you can make a fortune providing it to them right?

Message quoted 1 times
Message edited by rockyjohn on 10-10-2009 at 04:58:27 AM

Reply to rockyjohn

rockyjohn wrote :

The more appropriate way to state that might be:

Dell sells the simple, disposable computers that most people want to buy and are willing to pay for. The do a great job of meeting customer demands - which is why they are #1 in customer satisfaction and sales (unless mergers have made HP or another larger in unit sales).

If Dell made them more upgradable - such as increasing the PSU - customers would buy the cheaper models. Those few who might pay more for a computer listed as "upgradeable" then might:
1. Be very angry with Dell if it weren't upgradable because Intel and AMD changed sockets or requirements for the new CPUs
2. The upgrades were limited because of #1, or the PSU, or other technological changes
3. The customer purchased the upgrade components and then did not know how to install, or worse screwed up the system trying to install and demanded hours or Dell support or a full refund
4. Or a whole host of other scenarios that arise when making a claim of upgradability

But I guess people will just continue attacking the manufacturers for providing what the consumer wants. And if you think the customer really wants something else - then you can make a fortune providing it to them right?

Point in point here. Dell started listening to there customers until recently. They started selling PC's that were more overclocking and upgraded friendly. And people liked it. It was such a good approach that Dell built one PC that had Dell gaming fanatics in heaven. The XPS 730x . It was about as good as a home built system that you could get in a prebuilt system .But they took it off the market after about a year. The reason they took it off,word was they wanted Alienware to do the gaming part. Other reasons were because Alienware was not selling do to the 730x.So see people do want expandability.

Manufactures who change sockets and this kind of stuff is totally understandable. But Dell builds there own parts , so people can't upgrade them. Take look at some of there forum threads. Many people wanted a MOD type bracket to be able to put a ATX board in PC's like the 700 series where they used BTX boards. There was a poll that showed that people would have loved this.

As far as Dells Tech support go's ( shaking head side to side ) There a joke. The pC I have now is still in warranty (extended ). Good ex sample: I was getter blue screens and errors on a pretty daily basis. I called dell and gave them the error codes and problems. After looking around and talking to him,he told me I would need to reinstall the OS. So I did. I had the same problem . To make a long story short ,Dell tech support had me reformat mt PC 4 times in 3 months. One tech even had me do a system restore and said that will fix it. Ha ! Nope ! So I took things into my own hands and trouble shoot-ed the problem. It was a bad stick of ram.

Dell has put them in there own position.

Message quoted 1 times

Reply to geno777

geno777 wrote :

They started selling PC's that were more overclocking and upgraded friendly.
And people liked it. It was such a good approach that Dell built one PC that had Dell gaming fanatics in heaven. The XPS 730x . It was about as good as a home built system that you could get in a prebuilt system ..

Dell has sold XPS systems with faster performance and larger PSUs for years. But people buy the cheaper systems and then complain that they are not upgradeable. The buy the Ford Escort and are unhappy when a Lotus engine won't fit.

geno777 wrote :

But Dell builds there own parts , so people can't upgrade them..

Huh????? What are the parts most frequently upgraded - memory, video card, and CPU. Does Dell build those? They do not build PSUs either...[/quotemsg]

geno777 wrote :

As far as Dells Tech support go's ( shaking head side to side ) There a joke.

I agree they have issues here - but at least you have a single point of contact to call - which you don't for BYO systems. Having something extra that you can chose to use or not use can't be an unfavorable factor compared to BYO. All system sellers have the same problem. Competition keeps profit margins thin. Just an hour or two of tech support can wipe out any margin - even if it results from a customer created problem - or just that the customer doesn't know computer basics. I really sympathize with the companies trying to provide support with the small margins on low end systems. But everything I have read rates Dell high in customer satisfaction.

The Mac Magazine reported on a survey of consumer satisfaction, just released this month rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/14 [...] /acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp

Message quoted 1 times

Reply to rockyjohn

Well the debate is ON and still one can't finalize to go for BRANDED or UNBRANDED systems,

I want to share my story too.

MY STORY IS NAMED: FROM DELL TO HELL
----------------------------------------

I built a system ( a long time ago ) with these briefs:
INTEL D845WN BOARD
INTEL P-4 CPU
KINGSTON 512MB RAM x2
SEAGATE 40GB harddrive
.........
......

-------> IT WORKED FOR YEARS AFTER YEARS , NO HARDWARE ISSUE. AND IT IS STILL WORKING

( neglecting software issues such as OS crashes, .. which can be recovered / reinstalled )

and

ONE DAY I got into this HELL ( DELL )

I got a DELL MACHINE

DELL - OPTIPLEX 745
intel Pentium-D 4MB cache
RAM 1gb KINGSTON x2
SATA 250GB HDD
DVD WRITER
FDD.
....
...

It workes happily for a very long reliable super duty period of "TWO AND A HALF MONTH"

After that, it got stuck up during post test for NO REASON. sometimes.

then slowly situation got worse

it got stuck up time to time on boot up , no beeps, no Error codes , nothing

POST sequence lights show random sequnce to which dell docs do'nt lead anywhere.

AND FINALLY ----> DEAR DELL-745 STOPPED RESPONDING COMPLETELY, only AMBER LIGHT ON POWER UP.

POwer supply was OK, CPU OK ..everything OK

except THAT----> QUALITY BRANDED MOTHERBOARD NEEDS REPLACEMENT NOW TO SAIL THIS GIANT SHIP WITH DELL LOGO.

I was absolutely NOT in a mood to order another board for this machine.

so I tried my best to see little problems in motherboard, peeking in supplies on board... and other possible components.

one techie friend spent more time on this board. and we confirmed now IT IS GONE FROM DELL TO HELL.

problem did'nt solved but What I observed is that there are few components ( power drivers / regulators and others ) for RAM, CPU core voltage ... so minute that DUST easily is caught between their pins, BECUASE THEY ARE THE FIRST TO WHICH AIR STRIKES WHEN BLOWN FROM THE BIG GIANT ONE SINGLE COOLING FAN in dell-7xx series. When this DUST catches moist from environment it might disturb their functionality, and slowly... DELL to HELL

construction is such that DUST will definitely enter in the case , from front to back, and one can't have the duty to clean it every weak from motherboard. Well that is just my observation.

One techie friend has reported Manufacturing problems in some DELL models, so they gets more pron to such failures.

well story does'nt end here,
----------------------------

My brother holds the great honor of experienceing similar experiences on MORE THAN SIX DELL machines. Because he loved dell and love requires patience, money, sacrifice ......

as I remember some DELL to HELL machines of my brother are

Dell 520, dell 6xx series, dell 3xx series, inspirons

they worked for roughly a year on average

two had exactly same behaviour as my Dell 745.

Now I am planning to buy an INTEL ORIGINAL board and use other things from the dell 745, If mobo does'nt fit in dell, I will use it unbranded case. but i will not replace it with its own dell board, cause: Who can guarantee new Dell board will not suffer these issues.

Well on the other hand, I have seen all big organizations using, Dell / HP / ... always go for a branded machine

SO Bottom line of my story is:
-------------------------------

If I want to have system for MySELF, for MY PLEASEURES, for my FANTASIES always I will custom build a machine myself

if for organizations, use Branded system.

so What do you think now?

Reply to sunnyimran

rockyjohn wrote :

Dell has sold XPS systems with faster performance and larger PSUs for years. But people buy the cheaper systems and then complain that they are not upgradeable. The buy the Ford Escort and are unhappy when a Lotus engine won't fit.

The XPS systems are not the cheap class of PC's . In many of there XPS PC's are not upgradeable due to custom built MB .

Huh????? What are the parts most frequently upgraded - memory, video card, and CPU. Does Dell build those? They do not build PSUs either...

You are correct about the most common parts that are upgradeable. But you can't upgrade that part if the MB don't support it. And you sure can't upgrade the MB in a Dell case that a standard MB can't fit.

I agree they have issues here - but at least you have a single point of contact to call - which you don't for BYO systems. Having something extra that you can chose to use or not use can't be an unfavorable factor compared to BYO. All system sellers have the same problem. Competition keeps profit margins thin. Just an hour or two of tech support can wipe out any margin - even if it results from a customer created problem - or just that the customer doesn't know computer basics. I really sympathize with the companies trying to provide support with the small margins on low end systems. But everything I have read rates Dell high in customer satisfaction.

The Mac Magazine reported on a survey of consumer satisfaction, just released this month rated Apple number one and Dell number two, ahead of HP, Gateway, Compaq, and others.

http://www.macworld.com/article/14 [...] /acsi.html

PC Mag used to do an annual survey also. The latest I could find was 2007. The results are similar to the above survey. Apple is first, PC Mag includes home-built which ranks second, and Dell is third - ahead of all other manufacturers.

http://www.pcmag.com/article2/0,2817,2182831,00.asp[/quotemsg]

Go read the Dell forums . There are to many complaints over there to begin to count . Everything from bad tech support to people not getting products.

Using Dell tech support is good when it works .

Dell is not what it use to be....

Reply to geno777

I liked this one so much - so

BUMP !!

------------------------------ jennyh wrote: AMD break-even Q4 2009. *Gauranteed*

Reply to Hellboy

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