Sign in with
Sign up | Sign in

AT&T to Pay You Money Back For Your Slow DSL

By - Source: Tom's Hardware US | B 39 comments

Get ready to roll in pocket change!

If you've been an AT&T DSL subscriber after March 31, 1994, you may be entitled to some money from AT&T thanks to a class action settlement.

According to the IDG news service, current and past customers of AT&T DSL who had their DSL speeds configured by AT&T at a lower speed than promised in the plan is eligible for $2.90 per month while affected.

Those who had their DSL speeds configured by AT&T correctly but still experienced slower than expected speeds are eligible for a $2 per month settlement.

Finally, those who said that they experienced slower speeds but AT&T believes received the service they paid for will be eligible for a single $2 payment.

If that applies to you, then hit up this website here to file your claim before June 1, 2010.

In addition to the settlement sums, AT&T will make a $3.75 million charitable contribution on top of paying $11 million in legal fees.

Discuss
Ask a Category Expert

Create a new thread in the News comments forum about this subject

Example: Notebook, Android, SSD hard drive

This thread is closed for comments
Top Comments
  • 21 Hide
    Anonymous , May 7, 2010 5:31 PM
    So I get $2
    Some charity gets $3.75 million
    and some lawyer gets $11 million?!!?

  • 21 Hide
    banthracis , May 7, 2010 4:31 PM
    They should be paying all their wireless customers back for their horrendous network.
  • 18 Hide
    cracklint , May 7, 2010 4:43 PM
    Now for Comcast!
Other Comments
    Display all 39 comments.
  • 21 Hide
    banthracis , May 7, 2010 4:31 PM
    They should be paying all their wireless customers back for their horrendous network.
  • 13 Hide
    sliem , May 7, 2010 4:31 PM
    Take that, AT&T!
  • 12 Hide
    office_dude , May 7, 2010 4:42 PM
    Quote:
    In addition to the settlement sums, AT&T will make a $3.75 million charitable contribution on top of paying $11 million in legal fees.


    Huh, 3.75 minllion charitable to who... are they trying to say "We are sorry to screw our customers but here is 3.75 million to charity because we care". This doesn't make sence to me at all.
  • 18 Hide
    cracklint , May 7, 2010 4:43 PM
    Now for Comcast!
  • 13 Hide
    vigilantzhu , May 7, 2010 4:50 PM
    NightsilverSo basically, AT&T is paying $2 to any customer willing to lie about the quality of their service, or too ignorant to realize that having nine or ten torrents running while streaming HD porn is going to slow down your internet.


    Just because you like to run 10 HD pr0n torrents download everyday, that doesn't mean everyone else is doing the same. So don't easily call others as ignorant.
  • 21 Hide
    Anonymous , May 7, 2010 5:31 PM
    So I get $2
    Some charity gets $3.75 million
    and some lawyer gets $11 million?!!?

  • 5 Hide
    hillarymakesmecry , May 7, 2010 5:31 PM
    Crap. Now my ATT service is going to go up to pay for another ridiculous lawsuit.

    Att did a mediocre job in the past and now competitiors have come up in the marketplace as a result.

    How fast should I *really* be able to DL with a 768k connection? The highest I've seen is about 300 on steam. Am I getting ripped off? Should I ask for money?
  • 4 Hide
    hillarymakesmecry , May 7, 2010 5:32 PM
    This makes me hate lawyers.
  • 4 Hide
    thackstonns , May 7, 2010 5:35 PM
    Please kill the flash ads so I can read an article.
  • 0 Hide
    erloas , May 7, 2010 5:43 PM
    A lot of people don't realize that ISPs rate their connection speeds in kilo*bits* per second and 99% of stuff on the computer lists speeds as kilobyte per second.

    Of course I'm sure their speeds were still slower then they should have been in a lot of cases. I know I've seen more then a few Qwest DSL modems that don't connect near the mediocre 1.5Mbs they are selling it as. And of course so do a lot of cable companies, and since *up to* includes 0... well they aren't making any guarantee at all...
  • 0 Hide
    Anonymous , May 7, 2010 6:06 PM
    Finally, those who said that they experienced slower speeds but AT&T believes received the service they paid for will be eligible for a single $2 payment.


    Emphasis on "but AT&T believes received the service they paid for". In other words, AT&T makes the decision on who gets money back. For all we know, AT&T will give a single $2 payment to anyone that claims it and say they "believed" the customer was receiving the service he/she paid for.
  • 6 Hide
    huron , May 7, 2010 6:10 PM
    thackstonnsPlease kill the flash ads so I can read an article.


    Why not switch to a different browser where you can block ads and scripts (I'm using Firefox with AdBlock and NoScript and have no issues at all)
  • -2 Hide
    Glorfindel , May 7, 2010 6:18 PM
    To get your approximate actual download speeds, you should take the speed number your service gives you, divide by 8, and subtract 20% of the result. This is because they are advertising in Kilobits/s rather than the Kilobytes per second that are actually used outside sneaky advertising. There are 8 bits in a byte. The 20% is because that is around the average amount the signal will degrade while traveling to your house over copper wires. Of course, the source of your download can also affect your speed. This is just a ballpark figure that should give you an idea of around what to expect, not an exact number.

    Example:
    3 Mb/s (3000 kb/s) Internet -> 3000 / 8 = 375
    375 * .2 = 75
    375 - 75 = 300 Kilobytes/second
  • -1 Hide
    waikano , May 7, 2010 6:29 PM
    GlorfindelTo get your approximate actual download speeds, you should take the speed number your service gives you, divide by 8, and subtract 20% of the result. This is because they are advertising in Kilobits/s rather than the Kilobytes per second that are actually used outside sneaky advertising. There are 8 bits in a byte. The 20% is because that is around the average amount the signal will degrade while traveling to your house over copper wires. Of course, the source of your download can also affect your speed. This is just a ballpark figure that should give you an idea of around what to expect, not an exact number.Example:3 Mb/s (3000 kb/s) Internet -> 3000 / 8 = 375375 * .2 = 75375 - 75 = 300 Kilobytes/second



    DATA rates are usually in kb and not KB. Look at 10/100/1000...all of those are in bits not bytes. So it isn't sneaky advertising.
  • 0 Hide
    waikano , May 7, 2010 6:30 PM
    I have had AT&T DSL Service since 2005, I have absolutely no complaints and they have always delivered great broadband, but it hasn't always been AT&T either, before it was Bellsouth. So I will not be lying to get $2.00.
  • -1 Hide
    leafblower29 , May 7, 2010 6:48 PM
    Quote:
    If you've been an AT&T DSL subscriber after March 31, 1994


    That long ago? That's my whole lifetime.
  • 0 Hide
    dunderklumpton , May 7, 2010 8:00 PM
    My AT&T 6meg service isn't that bad IMHO, 650+ down & 80(+or- a few) up for $47 a month. (That includes my land line)

    ...then again I'm 4 blocks from the CO.

    P.S. I haven't gotten a single piracy letter since I switched from Charter!
  • 4 Hide
    Anonymous , May 7, 2010 9:53 PM
    HELL YEAH! i get my 2 dollars back.
  • 0 Hide
    blarneypete , May 7, 2010 11:18 PM
    @dunderklumpton:
    You need to get some companies to lay out some fios in your area. I pay $60/mo (granted, that's more than $47) and get 50mbit/50mbit. I don't want to seem like I'm bragging, but areas where people think 6mbit is good really need to get working on their infrastructure.

    Oh yeah, and so I at least have a little bit on topic - I had AT&T DSL about 10 years ago, and to be perfectly honest, they delivered every bit of bandwidth they said they would. No complaints on that.

    Anyone who really cares about a one-time $2 payment is as lame as the paperboy on "Better Off Dead".
Display more comments