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Say Goodbye to Your iPad When the Battery Fails

By - Source: Tom's Hardware US | B 73 comments

Apple has long been criticized for the enclosed batteries in the iPhone and MacBook line of laptops. Because the batteries are sealed inside, the batteries are not removable and, in the event of diminished battery life, must be replaced by Apple.

Over the weekend it emerged that iPad users would also have to send their devices to Apple if they wanted a replacement battery. However, unlike iPhones and MacBooks, Apple isn't going to crack open your iPad and replace the battery, it's going to send you a new one.

Yesterday lunchtime, Apple posted an FAQ for the iPad's Battery Replacement Service (via Engadget). Apple's solution to a dead battery is to send you a new iPad, with none of your data.

If your iPad requires service due to the battery’s diminished ability to hold an electrical charge, Apple will replace your iPad for a service fee.

This service fee is later detailed as $99, plus $6.95 shipping. The total cost being  $105.95 per unit.

Apple goes on to say that any data on the iPad you send in, will be lost.

"No. You will receive a replacement iPad that will not contain any of your personal data. Before you submit your iPad for service, it is important to sync your iPad with iTunes to back up your contacts, calendars, email account settings, bookmarks, apps, etc. Apple is not responsible for the loss of information when servicing your iPad."

Click here to check out the FAQ for yourself.

Discuss
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Top Comments
  • 40 Hide
    Naked_n_Happy , March 15, 2010 11:39 AM
    Is it me or is Apple's philosophy of sealing in batteries inside their devices one of the reasons the tech industry is so polluting? In this day and age of environmentalism, the last thing we should do is throw away an entire device because a single component isn't performing as well as it used to.
  • 34 Hide
    JasonAkkerman , March 15, 2010 11:51 AM
    Control, Control, Control....

    Apple is like an abusive spouse.
  • 31 Hide
    SAL-e , March 15, 2010 11:44 AM
    I wish Greenpeace or other organization alike drags Apple into the court and sues them until this wasteful practice is over once and for all.
Other Comments
  • 40 Hide
    Naked_n_Happy , March 15, 2010 11:39 AM
    Is it me or is Apple's philosophy of sealing in batteries inside their devices one of the reasons the tech industry is so polluting? In this day and age of environmentalism, the last thing we should do is throw away an entire device because a single component isn't performing as well as it used to.
  • 31 Hide
    SAL-e , March 15, 2010 11:44 AM
    I wish Greenpeace or other organization alike drags Apple into the court and sues them until this wasteful practice is over once and for all.
  • 34 Hide
    JasonAkkerman , March 15, 2010 11:51 AM
    Control, Control, Control....

    Apple is like an abusive spouse.
  • 26 Hide
    stratplaya , March 15, 2010 12:06 PM
    And yet for some reason, Apple is the corporation of choice for those leaning left.

  • 30 Hide
    bachok83 , March 15, 2010 12:07 PM
    Apple foresees that there will be a bunch of unsold iPads. A creative way to still sell them, and add to that 'sold' list. hehe.
  • 25 Hide
    dwave , March 15, 2010 12:08 PM
    Apple > Microsoft???? Sounds like they are worse after reading this crap.
  • 28 Hide
    Hilarion , March 15, 2010 12:10 PM
    "Apple Almighty" strikes again.... You don't "own" your Apple.... they do.
  • -4 Hide
    hokkdawg , March 15, 2010 12:30 PM
    I doubt apple simply throws away spent iPads that are returned to them. The cost to dispose of tech waste in a legal manner these days is enough of an economic driver to make a company find ways to salvage parts from the used product. Knowing Apple, they will simply brainwash..er..market to their customers that they recycle the iPad, and you are a good person for sending it to them - but really, they will try to find a bottom of the barrel transport service who will ship the waste to another country with weaker environmental laws. Perhaps a factory that they own in Taiwan or China...
  • 10 Hide
    Minus_i7 , March 15, 2010 12:30 PM
    Five reasons you should be scared of Apple:
    http://www.cracked.com/article_18377_5-reasons-you-should-be-scared-apple.html
  • 9 Hide
    Anonymous , March 15, 2010 12:31 PM
    I doubt the devices get thrown away, more like refurbished, you pay over $100 for a refurbished model, way to go apple on creating a secondary revenue stream form an original sale, gotta applaud such business acumen! I bet the shareholders are really pleased with this news!!!
  • -9 Hide
    techd2 , March 15, 2010 12:33 PM
    Wait I don't see the problem here. You have a problem with the device (battery), they give you a new one. What's wrong with that? You give them USED... You get NEW.. (scratching head).. And the problem is?
  • 12 Hide
    shadow187 , March 15, 2010 12:37 PM
    One hundred dollars for them to fix something wrong with their product which you spend more than 4x that on.

    What is wrong with apple...
  • 3 Hide
    CTPAHHIK , March 15, 2010 12:43 PM
    I did not expect that I would have to sync iPad to iTunes. What if I don't have iTunes (I absolutely despise iTunes)? I don't sync my laptop or netbook to anything. Is iPad nothing more than over sized iPhone?
    Disappointed ...
  • 1 Hide
    Camikazi , March 15, 2010 12:56 PM
    CTPAHHIKI did not expect that I would have to sync iPad to iTunes. What if I don't have iTunes (I absolutely despise iTunes)? I don't sync my laptop or netbook to anything. Is iPad nothing more than over sized iPhone? Disappointed ...

    Yes, yes it is.
  • 10 Hide
    Camikazi , March 15, 2010 12:57 PM
    techd2Wait I don't see the problem here. You have a problem with the device (battery), they give you a new one. What's wrong with that? You give them USED... You get NEW.. (scratching head).. And the problem is?

    Where in there does it say you get a new one? It says it will be replaced, but does not say new replacement, it might just be a refurbished one with maybe a new battery.
  • 2 Hide
    nforce4max , March 15, 2010 1:05 PM
    This is why I HATE apple they are not like they used to be now they are worse then microsoft and both are terrible. Poor product quality high fees and so much more. I much rather use Linux than to use OSX and I am a windows users, at least it is free and has cross platform compatibility.
  • 3 Hide
    zak_mckraken , March 15, 2010 1:07 PM
    http://www.greenpeace.org/apple/

    Another addition to the list.
  • -8 Hide
    Godfail , March 15, 2010 1:07 PM
    Parsifal57a. You have go without your Ipad until the replacement arrives.b. You pay $100+ for the privilege of 'replacing' your battery.c. You loose all data on the Ipad, which i'm guessing unless you've backed up you have to pay apple again for the ability to re-download something you already own.Are people really this brainwashed that they regard this as 'good' customer service from Apple?This pretty much means for me the HP Slate is the way I'm going to for a device like this, it was already looking the better device and Apple just seem to go out of the way to cement that viewpoint.


    a. I'm sure this will take 6-8 weeks, right?.....
    b. You pay $100 for a new battery....you haven't thought this through have you?
    c. Apple TOLD you to back up your data. You'd have to be a complete moron to not have done so. Otherwise, you need to understand how this works...you merely sync with iTunes and you're done. This is not some exhaustive process.

    Are you really that brainwashed that you find fault in what is nearly the same as any other type of replacement program? Good luck with that Slate when HP sends out a "tech" to help you.
  • 10 Hide
    cadder , March 15, 2010 1:11 PM
    Tom's copy says "send you a new one", the linked FAQ does not say new. At some point if they have refurbs available I would expect that you would receive a refurb.

    It also says they won't service a "modified" unit, which I take to mean "jailbroken" or otherwise hacked.
  • -1 Hide
    Yuka , March 15, 2010 1:12 PM
    Well, if you pay for an Apple, I guess you know nothing about PCs at all, right? At least, the vas majority of users don't (even in PCs), so I think it's not a bad policy so they don't deal with "I think I know how to do things, but actually I don't and then break my stuff".

    In other words, works for dumb people.

    Cheers!
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