Apple CEO Tim Cook Apologizes to Chinese Consumers
Apple CEO Tim Cook releases an apology to Chinese customers concerning their customer service and repairs, and mentions many forthcoming improvements.
Apple has yet again released an apology, this time to the people of China concerning their warranty policies, or lack thereof. The controversy concerning their warranty policy for Chinese customers has been growing recently, with unclear small print about the conditions, botched repair works, and a general low quality of standard.
The letter, which can be seen on the website here, was signed by CEO Tim Cook. It mentioned many forthcoming improvements to the quality of service. Among these improvements are clearer policy statements, increased staff training and supervision, and a more streamlined channel of communication between the customer and Apple Feedback Service. They also have upcoming plans to improve the methods by which iPhone 4 and 4S repairs are handled and executed.
A week before the letter was released, the Chinese state media was in the process of openly criticizing Apple and their handling of complaints, calling them "Arrogant" in their attitude towards Chinese customers and insinuating that they evade local taxes and preach their innocence in the face of incriminating evidence.
The letter responds to those claims by stating that Apple is aware that a lack of external communication on their part has led to these speculations, and that they offer both a sincere apology and guarantee that things will be set right. As the Chinese market is a huge asset to Apple both in the form of production and sales, it is hardly surprising that they issue an official apology addressing these serious allegations.
Isn't this Apple everywhere?
You're holding it wrong.
--- Steve Jobs
Do you live under a rock? Apple nickels and dimes their customers, and makes everything incompatible for different generations so their customers have to buy everything over again! Not to mention that every Apple product that comes out makes their previous product "seem" inferior! Even though all the hardware IS inferior anyways! /End Rant/
Hahahahaha lol nice Full Metal Jacket quote
Anyways... finally Apple learnt to apologise BUT... say "I'm sorry" too many times and you got empty words...
#domoretalkless
All those $$ you think you are saved are probably went to shit like special cable/adapter.... and the next overpriced apple products!! So how much $$ are you saved actually??
I definitely thumb you down
Seriously, jobs wont do such a thing. Nice move cook
Not true. The current IOS is 6.3 and iPhones back to the iPhone 4 can run it. That's 3 generations of phones. The only reason phones older than that cannot run it is because the hardware speeds cannot handle it. Now I will agree that Apple always holds 1 or 2 things back from customers with older phones (like SIRI), but that is just a way to try and get people to buy new products. Now since you bring up "makes everything incompatible for different generations" why does my older Droid phone that came with 2.2 can only run that version and cannot be upgraded to anything after that? It's pretty much that way with almost all DROID phones isn't it?
That just proves how many technologically dumb people there are. In fact, why would anyone with a brain buy a MacBook Pro, when you can buy something better at half the price?
That's only if you plan on trading it in or selling it. If you have it too long, it'll be worth no more or less than a comparable android or windows product. You gotta play the cards just right, so your statement is only true under certain circumstances.