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Apple Reportedly Asking Retail Staff for Help Fixing Maps

By - Source: MacRumors | B 21 comments

Looks like Apple is recruiting help from anywhere it can.

Apple's iOS 6 differs from previous iterations of the operating system in that it's the first version to ship with Apple's own mapping solution as opposed to Google's Google Maps. However, the release of Apple Maps hasn't exactly been smooth sailing. The company has since apologized for the bumpy start and says it's working on getting all the bugs and errors ironed out. It seems part of that plan involves Apple retail staff.

MacRumors reports that Apple is piloting a program that will see the company use its retail store employees aid in the improvement of Apple Maps. Word on the street is that staff at participating stores will manually submit corrections for their own areas.

"Details on the initiative remain unclear, but multiple sources have indicated that participating stores will dedicate 40 hours of staff time per week, distributed among a number of employees, to manually examine Apple's mapping data in their areas and submit corrections and improvements," writes MacRumors' Eric Slivka.

However, it's not just retail employees that have been tasked with fixing Apple Maps' problems. Last week, word got out that Apple's hoping to hire as many ex-Google Maps developers as possible. A source with connections from both teams told TechCrunch that Apple is aggressively trying to recruit software engineers that previously worked on the Google Maps application.

Last week, in an apology letter to users, CEO Tim Cook advised that people use alternative mapping applications, such as Bing Maps, or the web-based Google Maps, while things get straightened out with Apple Maps.

            

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  • 24 Hide
    chomlee , October 5, 2012 1:15 PM
    Sorry but I have no love for the retail guys at the Apple store. They are so arrogant. They call themselves Geniuses.... Really???? I think they have topped the Radio Shack Guys.
  • 22 Hide
    bllue , October 5, 2012 1:26 PM
    chomleeSorry but I have no love for the retail guys at the Apple store. They are so arrogant. They call themselves Geniuses.... Really???? I think they have topped the Radio Shack Guys.

    It is quite hilarious that they call themselves Geniuses, if anything they're on top of the iTard chain
  • 21 Hide
    soo-nah-mee , October 5, 2012 1:13 PM
    So now iOS maps is a wiki?
    Sounds like a really good idea letting minimum wage phone peddlers correct vital mapping information.
Other Comments
  • 21 Hide
    soo-nah-mee , October 5, 2012 1:13 PM
    So now iOS maps is a wiki?
    Sounds like a really good idea letting minimum wage phone peddlers correct vital mapping information.
  • 15 Hide
    freggo , October 5, 2012 1:14 PM
    Seriously ?
    Have you ever asked ANY store clerk for some local direction?
    You get that empty bored stare and the "I don't know, I am not from here" reply.

    The high pitched humming sound you hear is Steve Jobs rotating in his grave :-)

  • 24 Hide
    chomlee , October 5, 2012 1:15 PM
    Sorry but I have no love for the retail guys at the Apple store. They are so arrogant. They call themselves Geniuses.... Really???? I think they have topped the Radio Shack Guys.
  • 5 Hide
    Gundam288 , October 5, 2012 1:19 PM
    well, on the plus side they are already being paid to work.
  • 22 Hide
    bllue , October 5, 2012 1:26 PM
    chomleeSorry but I have no love for the retail guys at the Apple store. They are so arrogant. They call themselves Geniuses.... Really???? I think they have topped the Radio Shack Guys.

    It is quite hilarious that they call themselves Geniuses, if anything they're on top of the iTard chain
  • 7 Hide
    hrhuffnpuff , October 5, 2012 2:05 PM
    I will equate this to asking the Geek Squad ( IF you can call them that), fixing your overpriced PC you bought at Best Buy.
  • 14 Hide
    liteup23 , October 5, 2012 3:22 PM
    My guess is most of these hours are going to be comparing google maps to their very own iOS maps to see whats different....
  • 11 Hide
    spartanmk2 , October 5, 2012 3:40 PM
    Wait! I thought Apple products were flawless in every aspect?? SAY IT AINT SO
  • 8 Hide
    neon871 , October 5, 2012 4:08 PM
    liteup23My guess is most of these hours are going to be comparing google maps to their very own iOS maps to see whats different....


    Goggle lawsuit on the horizon ........
  • 2 Hide
    mortsmi7 , October 5, 2012 5:03 PM
    Cause Apple employees are also cartographers. Will they be able to put that on their next job application? Probably not, which means they're not legitimate.
  • 9 Hide
    house70 , October 5, 2012 5:30 PM
    This idea is so stupid...
    It took Google years to build up their database using professional equipment mounted on vehicles; does Apple honestly believe that a few underpaid peons can do a similar job from a few and far in between locations?
    Fools.
  • 2 Hide
    house70 , October 5, 2012 5:36 PM
    bllueIt is quite hilarious that they call themselves Geniuses, if anything they're on top of the iTard chain

    They remind me of a good ol' say from my country that went something like "the One-Eyed is king of the Blind".
  • 4 Hide
    svdb , October 5, 2012 7:23 PM
    Where did Apple get their map data from initially for it to be so inaccurate?
  • 4 Hide
    belardo , October 5, 2012 8:21 PM
    This is funny stuff. Love the SouthPark version of Apple Geniuses.

    Google has good map data because they USED real data, done by trained professionals.
  • 1 Hide
    ojas , October 5, 2012 8:36 PM
    house70They remind me of a good ol' say from my country that went something like "the One-Eyed is king of the Blind".

    Which country?!

    Because it's said in my country too...and if we're not from the same country then that would be an interesting thing...
  • 0 Hide
    pacioli , October 5, 2012 9:17 PM
    En el reino de los ciegos, el tuerto es rey
  • 2 Hide
    greghome , October 5, 2012 10:51 PM
    svdbWhere did Apple get their map data from initially for it to be so inaccurate?

    Steve Jobs :p 
  • 0 Hide
    ushyperion , October 6, 2012 12:10 AM
    I hope Google sue there asses for copying Google.
  • 0 Hide
    christarp , October 6, 2012 2:10 AM
    i hope you all realize anyone can submit a correction to google maps.... Just because paid employees are checking for inaccuracies doesn't mean they can change anything willy nilly get your head out of the gutter
  • 0 Hide
    Camikazi , October 8, 2012 1:50 AM
    ojasWhich country?!Because it's said in my country too...and if we're not from the same country then that would be an interesting thing...

    In the land of the blind the one eyed man is king. Pretty common saying from what I have seen, the way of saying it changes depending on language but can be heard all over.
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