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Corsair Issues Warning of H100 Fan Controller Issues

By - Source: HardwareCanucks | B 24 comments

Over the recent days, Corsair has seen a growing number of complaints on the fan controller on their Hydro Series H100 CPU water cooler within their forums.

Corsair has acknowledged there is an issue with some of the components included in a small number of H100 units with lot code 11359403 only. You can find your lot code on the printed label on your H100 box (See below image).

The issue seems severe enough that you are seeing the H100 being removed from the store shelves (as a sign of a partial recall by Corsair). Taking a closer look at the issue, it is related to the button on the unit that changes fan profiles. On affected coolers, the fan works at the default speeds no matter what the selected profile is.

Corsair is recommending "if you have this lot code, test your installed unit while the system is running by pressing the profile change button. If you push the profile button on the top of the cooling unit and the indicator lights change, but the fan noise remains the same, we recommend contacting Corsair technical support at ramguy@corsair.com to arrange for some replacement parts that will correct this problem."

Read more on the issue at Corsair's Forum

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Top Comments
  • 15 Hide
    pacioli , October 3, 2011 6:18 PM
    As a quality parts brand name I expect Corsair to fully back the affected units. That's why I buy their products.
  • 13 Hide
    Anonymous , October 3, 2011 7:05 PM
    amdwilliam1985Is it just me or is Corsair's quality going down hill recently?



    What other Corsair product has problems? Every company has there wins and loses. At least Corsair adknowledge their faulty fan controller.
  • 13 Hide
    phishy714 , October 3, 2011 6:57 PM
    moshenokojiHey, I'll tell you what. You can get a good look at a butcher's ass by sticking your head up there. But, wouldn't you rather to take his word for it?




    ... ? Did I miss something?
Other Comments
    Display all 24 comments.
  • 15 Hide
    pacioli , October 3, 2011 6:18 PM
    As a quality parts brand name I expect Corsair to fully back the affected units. That's why I buy their products.
  • 13 Hide
    phishy714 , October 3, 2011 6:57 PM
    moshenokojiHey, I'll tell you what. You can get a good look at a butcher's ass by sticking your head up there. But, wouldn't you rather to take his word for it?




    ... ? Did I miss something?
  • 13 Hide
    Anonymous , October 3, 2011 7:05 PM
    amdwilliam1985Is it just me or is Corsair's quality going down hill recently?



    What other Corsair product has problems? Every company has there wins and loses. At least Corsair adknowledge their faulty fan controller.
  • -5 Hide
    moshenokoji , October 3, 2011 7:12 PM
    brickmanWhat other Corsair product has problems? Every company has there wins and loses. At least Corsair adknowledge their faulty fan controller.


    Nah, Tommy boy Joke just seemed appropriate.
  • 8 Hide
    dalethepcman , October 3, 2011 7:42 PM
    moshenokojiNah, Tommy boy Joke just seemed appropriate.


    "I can take a crap in a box and stick a warranty label on it. All it means is you have a guaranteed piece of crap."

    Good for Corsair to make right on their products. Some other un-named companies would rather give out plastic bumpers as a free bonus item, rather than admist there is a problem.
  • 0 Hide
    pacioli , October 3, 2011 8:00 PM
    moshenokojiHey, I'll tell you what. You can get a good look at a butcher's ass by sticking your head up there. But, wouldn't you rather to take his word for it?


    I think the products that Corsair puts its logo on are great. They typically just work... I'm glad to see that in this instance as in times before when there is a problem with a product of theirs the biggest concern for them isn't, "How much money will we be losing?" They are concerned more with maintaining their well earned reputation.
  • -2 Hide
    pacioli , October 3, 2011 8:01 PM
    They should be paying me for this stuff...
  • 0 Hide
    flclkun , October 3, 2011 8:08 PM
    Aww crap i think mine might be in this lot. I've haven't noticed the any fan speed increases on mine, other than when i first boot up my pc. Guess i'll have to check once i get back home.
  • 3 Hide
    ikyung , October 3, 2011 8:47 PM
    brickmanWhat other Corsair product has problems? Every company has there wins and loses. At least Corsair adknowledge their faulty fan controller.

    Their new line of SSDs. Really faulty.
  • 1 Hide
    tecmo34 , October 3, 2011 8:54 PM
    ikyungTheir new line of SSDs. Really faulty.

    This really isn't a Corsair issue, as much as it being a Sandforce issues. The Sandforce 2200 controllers have been having issues with random BSOD across suppliers (OCZ, Corsair... Etc.). I'm not sure I would hold it against them on the SSDs.
  • 1 Hide
    Ciuy , October 3, 2011 9:21 PM
    Corsair will respect its word i hope.

  • 4 Hide
    Tyler_767 , October 3, 2011 9:28 PM
    pacioliAs a quality parts brand name I expect Corsair to fully back the affected units. That's why I buy their products.


    I'm the same. I bought a tx750 psu about 2 years ago and when it died 2 months ago, it was a hassle free RMA. The unit they sent back was the V2 so they even gave me the new upgraded version.
  • 0 Hide
    Sunfighterlc , October 3, 2011 9:33 PM
    Still for sale up at Newegg. I was prepared to buy an H100 this week actually for my new computer build. This has made me somewhat nervous. I suppose I can always get a new one should I get a bad one, but the idea of RMAs and all that other stuff makes me wanna reconsider just getting a Hyper EVO for just the idea of not having to worry. I suppose Ill wait to see if Newegg pulls their products or not by midweek.
  • -1 Hide
    tecmo34 , October 3, 2011 9:42 PM
    I stopped by my local Micro Center to find three of these on the shelves. So the nice guy I am, I brought it to their attention & recommend reviewing Tom's & contacting Corsair.
  • 0 Hide
    x Heavy , October 3, 2011 9:59 PM
    And that will help us all cool off and not fan the flames with this particular lot number eh?
  • 0 Hide
    zybch , October 3, 2011 11:01 PM
    tecmo34This really isn't a Corsair issue, as much as it being a Sandforce issues. The Sandforce 2200 controllers have been having issues with random BSOD across suppliers (OCZ, Corsair... Etc.). I'm not sure I would hold it against them on the SSDs.

    Its still a Corsair issue. if they'd had tested the SF controller properly and comprehensively they WOULDN'T have used it in its current state.
  • 0 Hide
    Anonymous , October 4, 2011 1:00 AM
    I purchased the H100 just the other day, and indeed did get one from this lot AND it does have a bad controller. I sent an email to Corsair a couple of minutes ago. I trust they will rectify the issue.

    On another note, my new i5-2500k (still stock speed) has been on for over 72 hours straight with probably 10 hours of gaming and Folding for the remainder of the time and its sitting at 45 C :) 
  • 0 Hide
    alyoshka , October 4, 2011 8:07 AM
    An this had to happen after I advised a few guys to go for the H100 over the H80.:( 
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