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Verizon Says Selling Customer Info is Legal

By - Source: CNET | B 36 comments

Even though Verizon offers its customers a choice to opt out, the Big Red is still under fire for selling user data.

CNET reports that Verizon Wireless has begun selling information about its subscribers including geographical location, app usage, and web browsing activities. Platforms include Apple's iOS and Google's Android, and the information, which is reportedly being sold to marketers, may eventually link to third-party databases that contain information like the user's gender, age, and even deeper details like their favorite sports or pet.

At an industry conference which took place earlier this year, Bill Diggins, U.S. chief for the Verizon Wireless marketing initiative, boasted that the Big Red can see just about everything subscribers do on their devices. This is where data is going, he said. This is the new oil.

"We're able to analyze what people are viewing on their handsets," he said. "If you're at an MLB game, we can tell if you're viewing ESPN, we can tell if you're viewing MLB, we can tell what social networking sites you're activating, if you're sending out mobile usage content that's user-generated on video."

It gets even worse. This information gathering initiative, called Precision Market Insights, is perfectly legal according to the wireless carrier because all that data is aggregated and doesn't reveal the customers' actual identity. Even more, customers can supposedly opt out of the data scooping. However the Wiretap Act states that carriers may not "divulge the contents of any communication."

"I don't see any substantive difference between collecting content from one person and turning it over to someone, and collecting it from multiple people, aggregating that information and then turning the aggregated data over to someone else," said Hanni Fakhoury, a staff attorney at the Electronic Frontier Foundation in San Francisco. "In the end, there is still a capturing of content from the user at some point -- and that's what the potential (Wiretap Act) problem is."

CNET points out that Verizon's own documents acknowledge that it sells "mobile-usage data that offers insights on the mobile-device habits of an audience, including URL visits, app downloads and usage." That means Verizon is engaging in deep packet inspection, and the wireless carrier is taking a big legal risk by disclosing URLs visited by its customers.

"If Verizon Wireless discloses the URLs you've accessed without your consent, it has violated (the Wiretap Act) -- even if Verizon Wireless doesn't disclose any other identifying information," said Ryan Radia, associate director of technology studies at the Competitive Enterprise Institute think tank. Yet he argues that by providing customers the option to opt out, Verizon is satisfying the Wiretap Act and can essentially do what it wants with user data.

Still, the thought of Verizon snooping on its users on a day-by-day level – and then selling that information to third-parties – is a little scary. "We're able to identify what that customer likes not by filling out a form, but by analyzing what they do on a day-to-day basis," Diggins said. "We're able to serve them products that we know they like because we've seen that they've gone through and downloaded products like it."

Have you opted out?

 

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Top Comments
  • 21 Hide
    joytech22 , October 17, 2012 12:32 AM
    Ugh selling user info is the scummiest of all scummy activities.
    You shouldn't have to opt out, you should already be opted out and by your own decision you should be able to decide when to opt in if ever.
  • 20 Hide
    bigdragon , October 17, 2012 12:35 AM
    Translation: Anything that makes Verizon more money is or shall be (through lobbying) legal.

    I guess those $100+ a month smartphone bills and paltry bandwidth limits just weren't enough for them. I think Verizon should have to pay customers whose behavioral data they package and sell. Really doesn't seem fair that customers are generating all this data marketers love to snap up but aren't getting compensated for originating that data.
  • 17 Hide
    phych , October 17, 2012 12:45 AM
    If they are able to sell information about their users, then customers should be able to cancel their contract without fees.
Other Comments
    Display all 36 comments.
  • 21 Hide
    joytech22 , October 17, 2012 12:32 AM
    Ugh selling user info is the scummiest of all scummy activities.
    You shouldn't have to opt out, you should already be opted out and by your own decision you should be able to decide when to opt in if ever.
  • 12 Hide
    Anonymous , October 17, 2012 12:33 AM
    Since User Information is something owned by the user and then sold every user should get at least 50% of the money made. I mean even microsoft now stops people earning money with videos of their games on youtube.
  • 20 Hide
    bigdragon , October 17, 2012 12:35 AM
    Translation: Anything that makes Verizon more money is or shall be (through lobbying) legal.

    I guess those $100+ a month smartphone bills and paltry bandwidth limits just weren't enough for them. I think Verizon should have to pay customers whose behavioral data they package and sell. Really doesn't seem fair that customers are generating all this data marketers love to snap up but aren't getting compensated for originating that data.
  • 10 Hide
    halcyon , October 17, 2012 12:37 AM
    ...and I'm glad I did leave Verizon now that I read this. However, I'd not be surprised if the other big carriers are doing the same thing. Let's be honest, we know Uncle Sam is capturing everything we do. Its the world we live and its sad. Is this the price of "freedom"?
  • 4 Hide
    Yuka , October 17, 2012 12:39 AM
    Well, it is legal... Facebook does it indirectly, Twitter does as well AFAIK.

    And most of the big monsters. I'm sure Apple does as well indirectly.

    Stop living under the rock, the biggest profit for most companies is the info we give them, FOR FREE.

    The thing is not they selling it, is US GIVING IT FOR FREE.

    Cheers!
  • 16 Hide
    dark_knight33 , October 17, 2012 12:45 AM
    Would have made the article better if you had indicated how a VZW customer can opt-out. ;) 

    https://login.verizonwireless.com/amserver/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwireless.com%3A443%2Fclp%2Flogin%3Fredirect%3D%2Fvzw%2Fsecure%2FsetPrivacy.action
  • 17 Hide
    phych , October 17, 2012 12:45 AM
    If they are able to sell information about their users, then customers should be able to cancel their contract without fees.
  • 12 Hide
    jhansonxi , October 17, 2012 12:58 AM
    There's a graphic I've seen on the Internet of Mark Zuckerberg versus Julian Assange. One sells your info for money and is Time's Man of the Year. The other gives you corporate info for free and is considered a criminal by many.
  • 1 Hide
    Kami3k , October 17, 2012 1:08 AM
    halcyon...and I'm glad I did leave Verizon now that I read this. However, I'd not be surprised if the other big carriers are doing the same thing. Let's be honest, we know Uncle Sam is capturing everything we do. Its the world we live and its sad. Is this the price of "freedom"?


    This, they are certainly ALL are doing this. If Verizon was one of the last carriers to charge a "upgrade fee" I almost certain the others are doing this without a opt out option.
  • 1 Hide
    livebriand , October 17, 2012 1:14 AM
    This is why I am leaving Verizon...
  • 1 Hide
    kinggraves , October 17, 2012 1:15 AM
    Wiretapping laws are outdated and in need of serious rewriting to begin with. A lot of tech related laws need to be reworked to fit modern technology, including piracy laws made for large scale counterfeiters.

    Oh, I can't afford the bribes necessary to get Congress to write a law that benefits me. Too bad.
  • 2 Hide
    Kami3k , October 17, 2012 1:16 AM
    livebriandThis is why I am leaving Verizon...


    Good luck finding a carrier that isn't doing this.
  • 1 Hide
    Anonymous , October 17, 2012 1:41 AM
    ha, glad all I use my 2005 cellphone for is well.. Phonecalls. and it does that perfect.
  • -5 Hide
    10tacle , October 17, 2012 2:05 AM
    jhansonxiThere's a graphic I've seen on the Internet of Mark Zuckerberg versus Julian Assange. One sells your info for money and is Time's Man of the Year. The other gives you corporate info for free and is considered a criminal by many.


    If you think one guy starting up a business as an entrepreneur where people have the freedom to choose to freely join it (did I mention it's for free?) compared to another guy who is a trained hacker and gathered highly security-sensitive government data illegally and released it are comparably honorable men, you are free to believe so. A lot of others don't see it that way.
  • 0 Hide
    twisted politiks , October 17, 2012 3:27 AM
    I guess I have a different opinion than most. None of this information they are collecting and selling is worth any value to me, nor would I care if anybody knows it. They aren't selling any info that could cause financial problems, like bank accounts, passwords, or social security numbers. And as far as I have seen, advertising isn't going anywhere. I would much rather have personalized advertising that might actually interest me, instead of random male enhancement advertising filling up my inbox.
  • 4 Hide
    hiryu , October 17, 2012 3:49 AM
    YukaWell, it is legal... Facebook does it indirectly, Twitter does as well AFAIK.And most of the big monsters. I'm sure Apple does as well indirectly.Stop living under the rock, the biggest profit for most companies is the info we give them, FOR FREE.The thing is not they selling it, is US GIVING IT FOR FREE.Cheers!

    But in the case of Verizon, you "PAID" Verizon to sell your info.
  • 3 Hide
    sykozis , October 17, 2012 4:09 AM
    dark_knight33Would have made the article better if you had indicated how a VZW customer can opt-out. https://login.verizonwireless.com/amserver/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwireless.com%3A443%2Fclp%2Flogin%3Fredirect%3D%2Fvzw%2Fsecure%2FsetPrivacy.action

    Thanks for the link.
  • 0 Hide
    pliskin1 , October 17, 2012 5:42 AM
    Don't forget it is also their constitutional right to throttle data. Oh the reasons to hate Verizon. Oh, and about them not giving out personal details. I'm pretty sure giving out your favorite pets name will provide access to many security questions.
  • 4 Hide
    Solandri , October 17, 2012 6:44 AM
    YukaWell, it is legal... Facebook does it indirectly, Twitter does as well AFAIK.And most of the big monsters. I'm sure Apple does as well indirectly.Stop living under the rock, the biggest profit for most companies is the info we give them, FOR FREE.The thing is not they selling it, is US GIVING IT FOR FREE.Cheers!

    Facebook, Twitter, and Google I can understand - they offer their services for free in exchange for you giving them your info. You knowingly enter that arrangement when you take advantage of their free services.

    You aren't giving your info to Verizon. They just happen to sit on the pipes which connect you to the Internet and phone networks. This is more like the post office requiring you to pay for stamps, tracking where your letters are being sent from, reading your letters, and selling the info.

    There is no opt-out option like there is with credit cards and bank accounts. This country badly needs a network privacy law like for credit cards and bank accounts. Just because a communications carrier (be it post office, landline phone company, cellular provider, or internet provider) can read the contents of your transmissions doesn't mean they should.
    [/i]
  • 0 Hide
    nebun , October 17, 2012 12:24 PM
    Google does the same thing, how come no one is bashing them?
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