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Dell Mini 9 Explodes, Burns Hole in Floor

By - Source: Tom's Hardware US | B 73 comments

Netbooks are small, affordable, basic computers. They don't run hot enough to warrant cooling solutions like the ones found in full size laptops. Or do they?

One Consumerist reader says her netbook nearly burnt her house down. Hannah said she unplugged her Dell Mini 9, brought it downstairs and laid it on the floor. Hannah says she heard a popping noise as the laptop began to hiss and sizzle while and the room started to fill up with smoke.

"Hi, last night I unplugged my laptop from its charger, carried it downstairs, and placed it on the wood floor of my living room.

I heard a loud popping sound and the room immediately filled with smoke while the laptop hissed and sizzled. It died down, I pushed it with my foot, and it stared hissing again. There is a large scorch mark on my floor.

It goes without saying, I am glad the laptop was not on my couch ...or in an airplane."

Hannah contacted the Consumerist who put her in touch with Dell. Dell paid to have the netbook FedExed to them and sent her a replacement, upgraded laptop for free. Dell said its Forensic Electrical Engineers had received the laptop but added that the company said it had no other information as to what may have caused the malfunction. The company promised it would sort things out, though.

"We take any report like this very seriously, and, as a matter of policy, our safety teams investigate thoroughly following any issue like this," said Dell. "We will get to the bottom of this."

The burn area seems to indicate an exploding battery. Hopefully this is just an isolated incident and not the start of a massive Dell battery recall.

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Top Comments
  • 29 Hide
    smashley , December 22, 2009 4:31 PM
    Good thing it wasn't a Mac.. smoking voids the warranty :) 
  • 28 Hide
    RAMEON01 , December 22, 2009 4:13 PM
    Are they going to pay for her a new floor too?
  • 22 Hide
    DoofusOfDeath , December 22, 2009 4:34 PM
    I think her first mistake was to send it to Dell, rather than keep it for her lawyers.
Other Comments
    Display all 73 comments.
  • 19 Hide
    igot1forya , December 22, 2009 4:07 PM
    Dude! Your Dell came fully loaded! It even comes with fire!
  • 18 Hide
    Camikazi , December 22, 2009 4:07 PM
    Guess Dell is following the Apple exploding battery trend :/  damn posers!
  • 11 Hide
    sliem , December 22, 2009 4:07 PM
    "... I am glad the laptop was not on my couch ...or in an airplane"
    Oh my god what if it was on her lap (you know, it is a laptop). Massive $$$ (and pain as well). Lucky girl.
  • 20 Hide
    Anonymous , December 22, 2009 4:12 PM
    She had time to snap a picture? LOL I love this generation.
  • -3 Hide
    Regulas , December 22, 2009 4:13 PM
    More cheap Chinese junk.
  • 28 Hide
    RAMEON01 , December 22, 2009 4:13 PM
    Are they going to pay for her a new floor too?
  • 13 Hide
    customisbetter , December 22, 2009 4:14 PM
    i love pics of burned Dells. lol
  • 15 Hide
    rooket , December 22, 2009 4:21 PM
    what about the damage to the floor? I'm sure it'd be a lot more expensive to fix that than to buy a crappy atom computer.
  • -8 Hide
    noob2222 , December 22, 2009 4:23 PM
    apparently dell decided to play some crysis on her floor.
  • 5 Hide
    sliem , December 22, 2009 4:24 PM
    rooketwhat about the damage to the floor? I'm sure it'd be a lot more expensive to fix that than to buy a crappy atom computer.


    By the size of that room, it might be around 1000-2000 depending on geographic location and who's doing it. You can't just fix that particular damaged floor. You have to redo the entire room.
  • 29 Hide
    smashley , December 22, 2009 4:31 PM
    Good thing it wasn't a Mac.. smoking voids the warranty :) 
  • 2 Hide
    Scotteq , December 22, 2009 4:32 PM
    Quote:
    Hopefully this is just an isolated incident and not the start of another massive Dell battery recall.
  • 3 Hide
    mrcmark , December 22, 2009 4:33 PM
    They should also pay for her floor or at least a half of the repair.
  • 22 Hide
    DoofusOfDeath , December 22, 2009 4:34 PM
    I think her first mistake was to send it to Dell, rather than keep it for her lawyers.
  • 1 Hide
    JohnnyLucky , December 22, 2009 4:36 PM
    OOPS!
  • 4 Hide
    CChick , December 22, 2009 4:39 PM
    RegulasMore cheap Chinese junk.


    90%+ of the shit in your house came from foreign countries.

    if u love ur USA shit so much, go all american, but before then,

    just stfu already bitch.
  • 12 Hide
    ltgrunt , December 22, 2009 4:48 PM
    I'm just curious - why was the laptop placed in the middle of the floor? There are about five laptops in my house, and none of them get set on the floor when they are or aren't in use. That's just a good way to get them stepped on.
  • -7 Hide
    aweadam , December 22, 2009 4:51 PM
    They shouldn't have been trying to play Crysis on it...
  • 1 Hide
    uh_no , December 22, 2009 5:00 PM
    too bad it can barely be considered a netbook....
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