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Blizzard Explains Diablo 3 72-Hour Lockdown

By - Source: Kotaku | B 67 comments

Blizzard explains why consumers of the digital version of Diablo 3 are locked to the Starter Edition for 72 hours.

Blizzard released a lengthy explanation for the 72-hour lockdown for the digital version of Diablo 3 on Friday, blaming the restriction on possible credit card fraud.

On Thursday Blizzard originally stated that as of patch v1.0.3, consumers who purchase the digital version of Diablo 3 -- either through the online store or Battle.net -- would be restricted to the Starter Edition for the first 72 hours. This means players can only play in Act I up to the Skeleton King, and they can only level up a character to 13. Matchmaking is available but only with other Starter Edition players, both auction houses are closed off, and Global Play is unavailable.

But hey, Blizzard thanks you for the $60 purchase nonetheless.

"Outside of the issue that we fixed, digital purchases do require a review period before they kick over from Starter to Full editions," a Blizzard support agent posted. "We apologize for the inconvenience, but it is a necessary step to combat fraud and other malicious activities that can weaken everyone's play experience. The delay is no longer than three days, and is often much quicker than that. Hang tight."

Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used, or the funds somehow become unavailable before the transaction closes. In fact, Blizzard makes this somewhat perfectly clear in Friday's lengthy explanation to Kotaku.

Here's the letter:

For security reasons and to help ensure the integrity of the game and auction house service, players who purchase the digital version of Diablo 3 may have to wait until payment verification is complete before they can access certain game features. (See below for a full list of restrictions associated with digital purchases). While most payments are approved and restrictions are lifted within a day, in some cases it can take up to 72 hours to complete this process.

Similar to World of Warcraft, these restrictions were put in place to deter credit card fraud, which in turn helps reduce gold spam and other harmful activities that can have a negative impact on the game experience for everyone.

However, as an unintended consequence of these security measures, players who purchase the game digitally after patch 1.0.3 are temporarily being capped at level 13 and not able to proceed beyond Act I. We are working to correct this as soon as possible and will provide another update when we have more details to share.

Aside from the two unintended restrictions noted above, below are the standard security-related restrictions that will be in place for digital purchases until payment verification is complete:

· No public game access for unverified digital purchasers
· No auction house access (real-money or gold) for unverified digital purchasers
· Unverified digital purchasers cannot trade items or drop items for other players to receive
· Unverified digital purchasers are not able to chat in any public or game channels
· Unverified digital purchasers cannot attach a custom message to friend requests, but they can send/accept friend requests, and play with their friends
· Global Play is not available for unverified digital purchasers

Again, we want to be perfectly clear that these are temporary restrictions (often lifted within a day and at most 72 hours) associated with digital purchases for the protection of players. We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.

Sigh. The Diablo 3 drama seems to never stop. Still, the game rocks and performs great despite previous launch issues.

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Top Comments
  • 22 Hide
    alidan , June 23, 2012 4:24 AM
    um... how does it take 3 days to check a credit card? hell, steam gives me games 5 seconds after i press the purchase button... well except for painkiller black, but i got that a day later and they ran out of keys for the game so i understand it.
  • 20 Hide
    bluestar2k11 , June 23, 2012 4:30 AM
    Quote:
    We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.


    I think your kinda failing hun.

    Maybe you should try another method, like, maybe not attacking your customer base of loyal purchasers? I know fraud happens in every aspect of every market, but I've never been told that type of thing while ordering 1500$ in Pc parts from newegg just to be sure I'm actually going to pay, I might find it acceptable for the cost being transferred, but for a 60$ game that seems to not work or punish players more then it benefits them? I'll keep passing on Diablo III.

    It's too bad really, publishers keep harming their customer base in an attempt, a foolish one at that, to stop a handful of badeggs.

    I guess it saves me money to put into games for my Vita. Its in need of a library at the moment.
  • 14 Hide
    Kami3k , June 23, 2012 6:01 AM
    TheRabidDeerNo, the actual point is to protect everybody and prevent laundering and fraudulent purchases which hurts everybody.If somebody has a stolen credit card, uses the RMAH to purchase items from their own accounts or to purchase items to resell for money, then cash out to their own paypal account... that is a serious issue.Get off the hate bandwagon and use your brain.


    I have a better solution, remove the RMAH.

    There goes the reason for the always online though.

    Funny how people defend it when it's Blizzard, but bash it when Ubisoft does it.
Other Comments
    Display all 67 comments.
  • 22 Hide
    alidan , June 23, 2012 4:24 AM
    um... how does it take 3 days to check a credit card? hell, steam gives me games 5 seconds after i press the purchase button... well except for painkiller black, but i got that a day later and they ran out of keys for the game so i understand it.
  • 4 Hide
    erunion , June 23, 2012 4:26 AM
    "Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"

    Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.
  • 14 Hide
    Kami3k , June 23, 2012 4:30 AM
    erunion"Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.


    So the actual point is who cares about the customer as long as we can nickle and dime them to death still.
  • 20 Hide
    bluestar2k11 , June 23, 2012 4:30 AM
    Quote:
    We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.


    I think your kinda failing hun.

    Maybe you should try another method, like, maybe not attacking your customer base of loyal purchasers? I know fraud happens in every aspect of every market, but I've never been told that type of thing while ordering 1500$ in Pc parts from newegg just to be sure I'm actually going to pay, I might find it acceptable for the cost being transferred, but for a 60$ game that seems to not work or punish players more then it benefits them? I'll keep passing on Diablo III.

    It's too bad really, publishers keep harming their customer base in an attempt, a foolish one at that, to stop a handful of badeggs.

    I guess it saves me money to put into games for my Vita. Its in need of a library at the moment.
  • -1 Hide
    erunion , June 23, 2012 4:34 AM
    Kami3kSo the actual point is who cares about the customer as long as we can nickle and dime them to death still.


    I don't see how you got that from what I said. This move is about securing the servers from abuse. It has nothing to do with increasing revenue (because it doesn't increase revenue).
  • -5 Hide
    therabiddeer , June 23, 2012 4:37 AM
    Kami3kSo the actual point is who cares about the customer as long as we can nickle and dime them to death still.

    No, the actual point is to protect everybody and prevent laundering and fraudulent purchases which hurts everybody.

    If somebody has a stolen credit card, uses the RMAH to purchase items from their own accounts or to purchase items to resell for money, then cash out to their own paypal account... that is a serious issue.

    Get off the hate bandwagon and use your brain.
  • 8 Hide
    that1bozo , June 23, 2012 4:39 AM
    I'm with bluestar... all my friends have are D3 horror stories no one has a good thing to say about it aside from one neutral at best.. "the auction ate my gold and my items but blizz gave em back after a few emails" a few emails? He said it as if he were happy things he acquired in a game that should WORK better than most f2p games since you pay for it... were given back to him.

    They dropped the ball on D3, and continue to kick it towards the out of bounds line, it's sad.
  • 12 Hide
    ct1615 , June 23, 2012 4:39 AM
    i just love the pic of the fat geek
  • 0 Hide
    shardey , June 23, 2012 4:56 AM
    I had this problem and It wouldn't allow me to level my character up beyond 38. Someone in the general chat suggested changing my password and proceeded to do so. It fixed this issues, at least with my character not having an xp meter.
  • -7 Hide
    A Bad Day , June 23, 2012 5:24 AM
    I'm unfamiliar with Diablo 3, but if players can't hit the limit of the Starter account (leveling up for example) within 3 days, I think that's reasonable.

    Except for those who play for 20 hours per day. Then again, they might need medical attention, fast.

    alidanum... how does it take 3 days to check a credit card? hell, steam gives me games 5 seconds after i press the purchase button... well except for painkiller black, but i got that a day later and they ran out of keys for the game so i understand it.


    Stolen/fraud credit cards require more than 5 seconds of time to be reported and deactivated.
  • 8 Hide
    rahulkadukar , June 23, 2012 5:26 AM
    At the end of the day it is still a shitty game
  • 13 Hide
    jalek , June 23, 2012 5:34 AM
    Sounds like something not worth bothering with until it's $20. Isn't that the point of the cash shop anyway, to make more than the initial purchase price could?

    Not like I have any shortage of games to play through anyway.
  • 14 Hide
    Kami3k , June 23, 2012 6:01 AM
    TheRabidDeerNo, the actual point is to protect everybody and prevent laundering and fraudulent purchases which hurts everybody.If somebody has a stolen credit card, uses the RMAH to purchase items from their own accounts or to purchase items to resell for money, then cash out to their own paypal account... that is a serious issue.Get off the hate bandwagon and use your brain.


    I have a better solution, remove the RMAH.

    There goes the reason for the always online though.

    Funny how people defend it when it's Blizzard, but bash it when Ubisoft does it.
  • 12 Hide
    metathias , June 23, 2012 6:04 AM
    Had i known Blizzard would stoop to these measures i never would have purchased Diablo 3. I am very much against draconian measures. If i pay for a game I own it not them. I deserve full access to my full version of the game. I dont remember paying for a starter edition. That should be free.
  • 4 Hide
    leongrado , June 23, 2012 6:13 AM
    Why do we keep getting Diablo III/Blizzard news everyday again? Are there no other games out there?
  • 7 Hide
    BigBodZod , June 23, 2012 6:49 AM
    leongradoWhy do we keep getting Diablo III/Blizzard news everyday again? Are there no other games out there?


    Certainly, I'm still getting arrows to the knee myself, never had so much fun with all the modding for my $60.00 bucks ;) 
  • 6 Hide
    kartu , June 23, 2012 7:41 AM
    erunion"Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.

    In that case they could lock AH only, not limit the content to a single encounter.
  • 0 Hide
    erunion , June 23, 2012 8:10 AM
    kartuIn that case they could lock AH only, not limit the content to a single encounter.


    That would create 2 different starter editions. Plus things like not being able to play global and not being able to join public games probably cut down on gold spammers, so are also needed.

    Letting the starter edition play to the end of the first act might help. But that still doesn't fix the inability for starter edition to play with full version friends.
  • 4 Hide
    tacoslave , June 23, 2012 8:21 AM
    the best way to enjoy the game buy the game on sale then play the pirate version with lan.
  • 12 Hide
    rantoc , June 23, 2012 8:29 AM
    Activision have started to corrupt the company at its core. Today its just ONE word that seems to rule them all - Greed!

    * How many million $ did the company get from Diablo 3 and it sells at 60$(€) and that is premium pricing, how many players could actually properly play their purchased game in the first two weeks?! I'm sure the loyal fans enjoyed it!

    * How long time was it since WoW got any content patch? How many million dollars in pure profit do Blizzard rake in from that game alone each month?! I'm sure the loyal WoW players like to do the same 8 bosses for over 6 months!

    * Starcraft 2 that was supposed to follow the hugely successful Starcraft one that have been a major Lan game at any Lan party, today Sc2 is played at few since it forces everyone to be online to play. I'm sure the loyal Starcraft players like that!

    I for one will not look back on a Blizzard title after this, all pointing that the company put greed ahead of the players. I once were a loyal Blizzard fan and have bought every title since the first Diablo. Whats good however is that there are many small companies (much like Blizzard were at the old days) that care most about their customers rather then their own greed - Torchlight 2 look to be from such company!

    R.I.P - Old Blizzard that made good games and placed the customers ahead of greed - You will be missed!
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