Sign in with
Sign up | Sign in

Blizzard Must Refund South Korean Diablo 3 Players

By - Source: Wall Street Journal | B 41 comments

Diablo 3 gamers in South Korea can get a refund on Diablo 3 over server overload issues.

The Wall Street Journal reports that Blizzard Entertainment must refund the money of a string of Diablo 3 players located in South Korea due to issues surrounding the game's launch.

The news arrives around three weeks after South Korea's Fair Trade Commission launched an investigation into the company's Seoul office. The investigation was prompted by a huge wave of heated complaints it received about problems with Diablo 3's internet servers caused by overloading.

In a message posted on its website on Monday, Blizzard said that the server overload problem stemmed from a misjudgment about user volume in Asia, leading to frequent server crashes and slow connectivity. This sparked a huge backlash by South Korea’s large online gaming community which makes up two-thirds of all Diablo 3-related traffic in Asia.

To help alleviate the connection problems, Blizzard established additional servers in early June. The company also offered affected Diablo 3 players a 30-day free trial to StarCraft 2: Wings of Liberty as compensation. Now it's required to provide a full refund thanks to Korea's consumer protection law which guarantees a refund if there's a problem with a product that's not caused by the actual consumer.

According to Blizzard, Diablo 3 players in Korea who are less than Level 40 can apply for a refund from June 25 to July 3. Blizzard is also accepting returns from any player less than Level 20 within 14 days of purchase from here on out.

Discuss
Display all 41 comments.
This thread is closed for comments
Top Comments
  • 24 Hide
    alterecho , June 22, 2012 4:49 AM
    Blizzard needs to get bashed left right and center over this always online drm, to drive some sense into their heads. I don't want some one dictating when i can play a game i payed legally.
    People will argue that this is a mainly a multiplayer game. Well i like to play the game solo. Not only Blizzard, any company that follows this always online drm should feel it. The drm is the sole reason i didn't try buying Diablo 3.
    I miss those cartridges.
  • 21 Hide
    dameon51 , June 22, 2012 4:59 AM
    Quote:
    The company also offered affected Diablo 3 players a 30-day free trial to StarCraft 2: Wings of Liberty as compensation.
    - fail
  • 19 Hide
    Marcus52 , June 22, 2012 5:09 AM
    alterechoBlizzard needs to get bashed left right and center over this always online drm, to drive some sense into their heads. I don't want some one dictating when i can play a game i payed legally.People will argue that this is a mainly a multiplayer game. Well i like to play the game solo. Not only Blizzard, any company that follows this always online drm should feel it. The drm is the sole reason i didn't try buying Diablo 3.I miss those cartridges.


    Anyone who argues a game like this is "multiplayer" isn't paying attention to the fact that the entire dialogue is written for one hero; it is a single player game with a well-supported co-op capability.

    There are millions of us that don't mind the game having multiplayer function, but are solo players and don't want to have co-op shoved in our face.

    The way I see Diablo 3 is - it's an adequate and fun game to fill some time until Borderlands 2 comes out. :D 
Other Comments
  • 17 Hide
    zeratul600 , June 22, 2012 4:08 AM
    Oh god blizz this can be the tiny stone that starts the snowball
  • 0 Hide
    aggroboy , June 22, 2012 4:16 AM
    Question is: how many players actually want to refund?
  • 16 Hide
    boyabunda , June 22, 2012 4:18 AM
    Diablo 3 = Boring as hell. LOL

    Torchlight 2/Guild Wars 2 = Time to shine
  • -6 Hide
    Anonymous , June 22, 2012 4:23 AM
    What they never tell you : Refund = account cancellation.

    After all, a refund implies you no longer want a product due to dissatisfaction.

    Good luck.
  • 15 Hide
    A Bad Day , June 22, 2012 4:36 AM
    Never underestimate the size of an Asian fanbase of a multiplayer game launched by a well-known developer.
  • 5 Hide
    aqualipt , June 22, 2012 4:37 AM
    I am tired of Diablo 3 news, it sucks.
  • 24 Hide
    alterecho , June 22, 2012 4:49 AM
    Blizzard needs to get bashed left right and center over this always online drm, to drive some sense into their heads. I don't want some one dictating when i can play a game i payed legally.
    People will argue that this is a mainly a multiplayer game. Well i like to play the game solo. Not only Blizzard, any company that follows this always online drm should feel it. The drm is the sole reason i didn't try buying Diablo 3.
    I miss those cartridges.
  • 21 Hide
    dameon51 , June 22, 2012 4:59 AM
    Quote:
    The company also offered affected Diablo 3 players a 30-day free trial to StarCraft 2: Wings of Liberty as compensation.
    - fail
  • 13 Hide
    Anonymous , June 22, 2012 4:59 AM
    LoL if you are less then level 40. Well played Blizzard.
  • -3 Hide
    bystander , June 22, 2012 5:00 AM
    It makes you wonder if the high volume isn't related to the insane number of gold farmers and their many accounts.
  • 19 Hide
    Marcus52 , June 22, 2012 5:09 AM
    alterechoBlizzard needs to get bashed left right and center over this always online drm, to drive some sense into their heads. I don't want some one dictating when i can play a game i payed legally.People will argue that this is a mainly a multiplayer game. Well i like to play the game solo. Not only Blizzard, any company that follows this always online drm should feel it. The drm is the sole reason i didn't try buying Diablo 3.I miss those cartridges.


    Anyone who argues a game like this is "multiplayer" isn't paying attention to the fact that the entire dialogue is written for one hero; it is a single player game with a well-supported co-op capability.

    There are millions of us that don't mind the game having multiplayer function, but are solo players and don't want to have co-op shoved in our face.

    The way I see Diablo 3 is - it's an adequate and fun game to fill some time until Borderlands 2 comes out. :D 
  • 4 Hide
    wildkitten , June 22, 2012 5:46 AM
    sceen311But the players playing the game did cause the server overload... so it is there fault. They should'nt have played their game the first day it was released.

    No it's not their fault, it's Blizzard's. Blizzard should have been more then ready to handle the volume. They never once acted surprised.

    Of course if there was no online DRM to protect the RMAH (the game has already been hacked for offline and LAN play and there has already been item duping, so those reasons for online only have been proven false) this wouldn't be an issue for them, at least not to a great extent.
  • 9 Hide
    unksol , June 22, 2012 5:48 AM
    Quote:
    What they never tell you : Refund = account cancellation.


    What?!?! who would think it wouldn't?!?! if you return something you don't get to keep it.... derp
  • 3 Hide
    olaf , June 22, 2012 6:35 AM
    is it only me who thinks there are very few sub lvl 40's in Korea, I'm talking about the ones who had the game since the launch, hack you are 30 when you finish the game on normal
  • 5 Hide
    biggiebody , June 22, 2012 6:41 AM
    nigertitisWhat they never tell you : Refund = account cancellation. After all, a refund implies you no longer want a product due to dissatisfaction.Good luck.


    uhh, that's common sense.. a refund is money you get back by returning an item, so obviously if they are getting a refund they are returning diablo 3 account included. Why would they need to specify that, they are not going to give you a refund and let you continue to play, than that wouldn't be a refund anymore but compensation.
  • 1 Hide
    alidan , June 22, 2012 6:48 AM
    zeratul600Oh god blizz this can be the tiny stone that starts the snowball


    no, this is a single countries law system that forced them to offer this. most other places its not that ingrained into the law that forces them to provide a refund apposed to they can offer a refund, i hope that makes sense.
  • -6 Hide
    whimseh , June 22, 2012 6:54 AM
    Are you serious, LOL? Get over it. #firstworldproblems
  • -3 Hide
    kartu , June 22, 2012 9:06 AM
    unksolWhat?!?! who would think it wouldn't?!?! if you return something you don't get to keep it.... derp

    Uhm, what if you own other games bound to your account?
  • 3 Hide
    olaf , June 22, 2012 9:56 AM
    kartuUhm, what if you own other games bound to your account?


    they are just removeing the game from the account, invalidateing the CD-Key if u will.
Display more comments