GameStop Pulls PC Version of Deus Ex: HR Off Shelves

Wow, there's always rumors of GameStop's unethical practices, but this seems pretty undeniable. Very scummy.

I won't be buying from Gamestop anytime soon or even ever!! This is just wrong! Even their "can't return opened packages" crap that they used to pull was one thing, but this is just crap!

this is blatant theft by GameStop against their customers; robbing them of something they paid for and expected to get.

Fraud, pure and simple, on GamesStop's part

well, at least they were honest about it.

would you complain if best buy started removing the trial versions of Norton from their HP pcs before sale too?

If i was one of the people who purchased the game and did not receive the coupon I would be asking for a full refund or a $50 credit based on me not getting what was supposed to get. They woud have to give you at least a refund as they would not be able to prove that you opened the box because they opened it first lol.

Surprisingly enough, Square Enix is backing this.

http://release.square-enix.com/na/2011/08/24_01.html

“As part of DEUS EX: HUMAN REVOLUTION's boxed offering on PC, Square Enix included a third party coupon. GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies.

Square Enix invites gamers who want to purchase the PC version of DEUS EX: HUMAN REVOLUTION without additional coupons to buy the game at any one of over 4000 GameStop stores in North America or purchase a digital download copy online from www.gamestop.com.”

Not really because they give you PLENTY of warning.

IndignantSkeptic :

this is blatant theft by GameStop against their customers; robbing them of something they paid for and expected to get.






would you complain if best buy started removing the trial versions of Norton from their HP pcs before sale too?

Best Buy can remove all of their Bloatware and it would make 90% of us happy.

"While the new products may be opened, we fully guarantee the condition of the discs to be new."

Funny how if I tried to RETURN something at Gamestop with the exact same bullshit promise they wouldn't accept it...

Just one more reason not to shop at Gamestop.

Seconded.




That's not surprising. Square Enix is the nice guy of the gaming industry. And they can afford to be. They've had years of profit on several highly reviewed fantasy RPG series' and they publish in-house. This is the company that is STILL offering Final Fantasy XIV free (free as in with no monthly subscription), and will continue to not until Square Enix decides the game is up to snuff, but until THE CUSTOMERS tell them that it's up to snuff. I'd be surprised if they reacted badly to anything... somebody could blow a hole in the side of their building and they'd be like "Hey, we can build that new wing now."

This was one of the last purchases my little bro planned to buy at Gamestop (he pre-ordered it) and got the Onlive code the first day. However since Gamestop doesn't like to advertise competing products I wonder how they feel about games that require you to activate it on Steam or are made by Valve (come to think of it I haven't seen Portal 2 or L4D2 in a while on the store shelf).

As a customer, you have every right to be upset, imho. And as much as I dislike gamestop, it really remains to be seen who effed up here. As the article said, there are contracts in place between GS Square Enix Onlive, and whatever they contain will determine, who is going to tuck in their tail.
On a related note though, isn't that what a lot of OnLive opponents have been demanding: Onlive game full pass with a retail copy? Granted the first point of purchase is the retail store, but would that not be a model that EVERYONE can get behind? Some people get shiny boxes and can play on their little basement Cray, and others can play the game on a streaming service if it's more convenient to them.

Who the phuc buys PC games from GameStop anyway?!?!?!? Steam, D2D, GoG, hell even Origin are available with better deals. GameStop is console only. And please stop the "I need the actualy DVD" crap. Its 2011, thats like saying I need my analogue TV, I love lead based paints, we need child labor. Its called progress, get on the digital band wagon, sooner rather than later the DVD will be gone and you with your relic DVD's are a dinosaur and you just don't realize it.

sorry guys, you dont offer free products of a competitor through a company that already promotes and sells your products. you wouldnt put coupons for free walmart paper towels in paper towels sold at target. thats business 101. i know gamestop can be shady, but they are in the right on this one.

Steaming game service BAH - Waste of wood to make that cuppon in the first place =P

I'm sorry but your analogy is wrong. Gamestop does not produce games, they sell them.

If you were to buy Bounty paper towels (from target) that came with a coupon for free paper towels by mailing away or going to a website, and then (target) took that out because they don't want you getting free paper towels, regardless of where you are going to get them.

You also wouldn't buy a roll of paper towels that had already been opened. Even if the store "guaranteed the condition of the towels to be new".

I'm on GameStop's side for this one. Well, actually, I'm on everyone's side. If GameStop knew in advance they'd have OnLive coupons included, they wouldn't even have made the order, or accepted it.

They were duped or left out of the loop.

That puts the responsibility on Square Enix. If Square Enix did a better job of taking care of their customers (GameStop) and business associates (GameStop / OnLive) this wouldn't have happened.

I just hope that the GameStop customers do understand exactly why the pc box is open when they're standing up at the register. At that point, if the customers are not informed, then, and only then, would GameStop look bad.

I can't blame GameStop for wanting to protect themselves from helping the competition.

Oh and I'm gonna buy the game tomorrow, after I install a replacement HDD =/

How is this protecting themselves?

It in no way protects them from anything. And if it did in the first place then why do they sell new games at all?

New game sales are far more of a threat to there business model then ripping out free coupons for a game that was already purchased at Gamestop.

Its corporate asshatery at its finest.

And who cares what it actually was that they removed, it is irrelevant. I could of been an anything that gamestop sold.

They opened a manufacture's sealed product, removed something and then resold it as new.

It's the same as them removing the controller that comes with the system, throwing it in the trash so you have to buy one from them. I have never heard of a company doing *** like this other than gamestop, and quite frankly it is inexcusable for any major retailer to think that this is acceptable practice towards their customers.

You are incorrect. They did not make it known until they were found out to be doing such. What they were doing is opening the boxes up and then resealing them in the back with their own machine. So the people who went in and bought the game right away had no idea this was happened, and had no idea they were buying a open boxed game or that content was removed from the box.

doh

Gamestop is a disgusting company, they sell opened games as "new" for full price, give terrible trade in values, used games are only $55 as opposed to $60 for new, and now this

They have been selling opened games for a long time and saying they were "new". They do this supposedly so you can't shoplift the game by taking the box. This is nothing new with them.

Think the ideas varies, To most parts on ideas of Gamestop, for price issues, to sell lower would basically be in ideas of pawn shops. Which is probably fine, but ideas of interest usually are in that of little money either way.

When you might be taking something back 2 days after it was released for whatever reason, not the release of interest, or no manual, maybe defective, interests of values probably change some for some reason.

But as to say though that they have rights to do that is anyones guess though. K, you say they are buying outright from whoever that sells them. Directly from the company and the like. Say they would have a certain means of license of resell. Like even for like packaging bundles. Like say stores of these interests do this but not cared for, cause companies get hit up to make older releases again sometimes. Nothing changes from whats sold like here in this issue.

This one is say that well, ya know, Gamestop has taken products of their sell, taken less from that of it , which normally would be included, bundled or not. Then took completely off. taking completely off probably is fine. They don't have to sale anything. But the box probably does say included with to a point. Used to be say printed on boxes cause stickers are easy to take off. And opened packages usually aren't good of course but to say that everything is ok or right it anyones guess.

Here though seems to just be an interest of own concern of own interest.

For the Live idea though is nice, but its still placed within what is that of absence of multiplayer for where there is and isn't, but still kinda is though too.

Gamestop to say well, we are taking actions within what is say bought products for the place of interest is only with what probably agreements are made for their purchase of products. They could probably not sale anything the buy all day long. But they probably wouldn't get sold to maybe after awhile on some ideas.

Gamestop to have a service like Live might be nice since not everyone has Live or uses it to say. But of it though to say it is ok to take the say voucher or coupon off is anyones guess. But maybe not though.

You'd say intially the PC version wouldn't need the Live voucher anyways. But would be nice on ideas of newer releases with ideas of Live, but Live is a conflicting service, I recall correctly, first Xboxes don't work with Live anymore.

For the issue of course probably doesn't have much a pretain at times given whats in topic. But still to say that is was ok is probably very subjective and perspective. I'd say no, thats what they either got leased and bought, right, and then changed for a lesser. Cause even against bundles, you still are not getting intial release to a point. Cause Bundles vary of course but do along the lines in which they are.

But again is based on that within what is bought isn't "bundled". But this i think would be very variant for the topic. Cause even though to say companies are finding say reductions within whats in releases where possible. They still sale Collectors editions, Limited editiions, Game of the Years, Revised or Remakes, Regular releases, This would be saying on ideas of that for what Regular release and like Deluxe releases would be. But of it though would say a regular release for the PC would be without. And for it the most to say as a bonus is probably just an interest for the idea of online access and usage. Cause PCs don't come with Live. And most games don't require it to have a need for it. Why is anyones guess but still.

On sacks of saying to work with to get online, Live would be there for Xbox. For PC might be as useful as it is on Xbox. But still probably not that as much for what that would be.

Would be that to use with what is within purchase on an included interest of sale for the release. They probably don't have to be used if they don't want to be used.

Some release comes with those offers cause of ideas of ads if i remember right. For the interest is lack with purchase. With intial interest inclined for it.

Otherwise, again incling interest is based within interest of interest for or fomr an interest or interest.

I can understand the idea of no use of what is there, but idea of interest for it or not. But for an incline of place of it for what it is there though to take off for or away of intial interest without place of intial interest to do so. Might be very subjective and perspective and aid the increas(ed)ingly place of what would be "product" recalls.

Which does happen of course but still of it though, does make wonder.

On ideas of interests though of many, there is probably only a few that would say otherwise. But even then of those all would need apply.

And of it to say taking off shelf was an option of choice. Yes? As with all options say before hand too. But still. The option of intial product without change was an option. Yes? Least here is some reasoning though for any rather true or not.

Gamestop won't get my business anytime soon.

One more of my many purchases now funneled into Wal Marts hands. Bye Gamestop, I guess you prefer this type of marketing

We can all agree that software with the shrink wrap broken means you cant return software. Does this mean the item is no longer new? In the eyes of most retailers the software would no longer be new. I don't think software with broken shrink wrap and an item removed could possibly constitutes new. If the games was sold as new GameStop better have a recall fast or expect a class action lawsuit. I wouldn't be surprised if the better business bureau comes knocking at GameStops door.