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Gigabyte Issues New BIOS for Motherboard Smoking Issue

By - Source: Softpedia | B 40 comments

Three Gigabyte motherboards need a critical BIOS update.

Last week a Taiwanese overclocker uploaded a video to YouTube showing a Gigabyte X79-UD3 motherboard smoking and then blowing a MOSFET during a mild overclocking stress test -- the board's CPU VRM just couldn't cope with the stress. Viewers blew off the "blow-up" as mere bad luck in the following comments (which have since been disabled).

But then Gigabyte began receiving similar complaints from numerous customers owning several different Gigabyte motherboards, some of which claimed that moderate voltage-assisted CPU overclocking produced the same explosive results. The company thus began an investigation which revealed to be a problem with three socket LGA2011 motherboards: the GA-X79-UD3, the GA-X79-UD5 and the G1.Assassin 2.

The problem, according to the report, is a combination of the board's bad quality PWM components and bad firmware. The company has released a quick fix by way of a new BIOS which prevents burnout by throttling the CPU when subjected to extreme stress (and save VRM). Unfortunately, this prevention means that the overclocking feature has been disabled -- the main selling feature for all three affected boards.

That said, current owners can keep their motherboard and use the new BIOS, but the overclocking ability will be eliminated. If that's not satisfactory, customers can return the motherboard to Gigabyte for a free replacement when the corrected version becomes available. Meanwhile, the company has pulled all three boards from store shelves and virtual retailers.

Gigabyte will likely issue a statement soon on when consumers can return their GA-X79-UD3, GA-X79-UD5 G1.Assassin 2 motherboards for replacement, so stay tuned.

UPDATE

We've learned from Gigabyte that the new F7 BIOS does not disable overclocking. The company claims that it has hit 5.3GHz with the X79-UD3 and a 3960X using the F7 BIOS. Furthermore, Gigabyte claims that the only faulty part of its motherboards was in the BIOS. As such, the recall is for the BIOS itself and not the motherboard. Users who are not comfortable with updating the BIOS themselves can send their motherboards into Gigabyte customer service to have them updated.

Gigabyte has posted a guide on how to update your BIOS here.

Gigabyte this evening released the following statement:

GIGABYTE Firmware (BIOS) Update on Certain
X79 Series Motherboard Models
 
City of Industry, California, December 27, 2011-- It has come to our attention that certain X79 Series Motherboards (see models below) may malfunction due to excess heat when performing Extreme Overclocking beyond the board’s limit. To address this issue and to ensure our product is being used as intended, we urge existing X79 users to either visit GIGABYTE’s official website to download and update their X79 series BIOS, or contact GIGABYTE’s regional service center.
 
The GIGABYTE X79 Series Motherboards in question are ONLY limited to the following models: G1.Assassin 2 , GA-X79-UD7, GA-X79-UD5 and GA-X79-UD3. The X79 series motherboards not named above are outside the scope of this statement and not applicable.
 
GIGABYTE is committed to the following:
 
1.    GIGABYTE will make its best efforts to ensure that all partners, distributors and retailers have the latest firmware (BIOS) installed on existing X79 Series Motherboard models.
 
2.     GIGABYTE’s commitment to service excellence will not be compromised. The GIGABYTE X79 Series Motherboards offer an unprecedented 5 year warranty, the longest offered in the industry. We encourage users to register for this FREE 5 year warranty here: http://e-service.gigabyte.com/Productregistration/webevent/ExtendWarranty_US.aspx
 
3.    If any existing user is still unsatisfied after the recommended firmware (BIOS) update of their X79 Series Motherboard, GIGABYTE will offer an unconditional replacement of their X79 Series Motherboard (same model). No Questions Asked.
 
The latest X79 Series Motherboard BIOS update may be found below. Alternatively, existing users may also perform the BIOS update by using the GIGABYTE @BIOS utility which may be downloaded from the GIGABYTE website:
http://www.gigabyte.us/MicroSite/121/tech_a_bios.htm
 
G1.Assassin 2 – Please update to BIOS F7 or later
Download:http://www.gigabyte.us/products/product-page.aspx?pid=4046#bios 
 
GA-X79-UD7 – Please update to BIOS F7 or later
Download: http://www.gigabyte.us/products/product-page.aspx?pid=4047#bios
 
GA-X79-UD5 – Please update to BIOS F7 or later
Download:http://www.gigabyte.us/products/product-page.aspx?pid=4049#bios
 
GA-X79-UD3 – Please update to BIOS F7 or later
Download: http://www.gigabyte.us/products/product-page.aspx?pid=4050#bios
 
This demonstrates GIGABYTE’S commitment to service excellence to all our customers. For additional inquiries, please contact us at the following link: http://www.gigabyte.us/support-downloads/customer-service.aspx

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Top Comments
  • 11 Hide
    de5_Roy , December 28, 2011 4:13 AM
    heh, i am pretty sure some of these mobos received 'recommended buy' from reviewers and got praised for features and oc. the irony!
Other Comments
  • 11 Hide
    de5_Roy , December 28, 2011 4:13 AM
    heh, i am pretty sure some of these mobos received 'recommended buy' from reviewers and got praised for features and oc. the irony!
  • 2 Hide
    Anonymous , December 28, 2011 4:30 AM
    Be careful what you buy or you might get "burned".
  • 2 Hide
    amk-aka-Phantom , December 28, 2011 4:50 AM
    Quote:
    Gigabyte Recalling Three Motherboards Over Smoking Issue


    Rofl, didn't they know that smoking in public places is prohibited? :D  Besides, it causes cancer :lol: 
  • 5 Hide
    moonzy , December 28, 2011 4:52 AM
    I have an older model AM2+ Gigabyte mobo with no issues. Thank goodness!

    Anyone remember the old "Bad Caps" problems several years back, 2004ish? Apple and Dell products were effected (defected) by the problem.

    Leads me to wonder if other brands' products are about to pop.
  • 0 Hide
    FloKid , December 28, 2011 5:25 AM
    I had my eye on the assassin but I guess it eluded me : )
  • 0 Hide
    dead_rabbit , December 28, 2011 5:44 AM
    So, some1also, if you're well verse of Gigabyte's X79 product line then what is the MAIN selling feature of these cards? If this article, by Tom's Hardware, is somewhat misleading and since you criticize this article in the first place what do you think is correct, huh?


    some1alsoSorry Tom's Hardware, but your article is not exactly correct. The overclocking feature is NOT "the MAIN selling feature for all three affected boards". It is a feature but not the main.

  • 0 Hide
    theuniquegamer , December 28, 2011 6:14 AM
    Smooookeen !!!!!
    By the MASK.....
  • 2 Hide
    pita , December 28, 2011 6:35 AM
    some1alsoSorry Tom's Hardware, but your article is not exactly correct. The overclocking feature is NOT "the MAIN selling feature for all three affected boards". It is a feature but not the main.


    He/She is obviously a representative from Gigabyte.

    Sorry some1also, people buy X79 boards because they overclock. There is otherwise no point to the extreme series CPU. You know that very well, so please don't make such a bureaucratic statements.
  • 0 Hide
    rottingsheep , December 28, 2011 6:42 AM
    OCers bought this to overclock so the fix is pointless. The best option is to give them coplete refund.
  • 0 Hide
    monsta , December 28, 2011 6:52 AM
    What do you expect from China made?

    Wish our electronics were made in Japan like they used to be.....

    They made high quality electronics back in the day.
  • 3 Hide
    Proximon , December 28, 2011 6:59 AM
    I like the statement from Gigabyte though. Very complete coverage. I'm guessing a V2 of each board is in the works.
  • 0 Hide
    dontknownotsure , December 28, 2011 9:34 AM
    omg thats my nightmare
  • 1 Hide
    warmon6 , December 28, 2011 10:11 AM
    These boards just cant contain the power!
  • 0 Hide
    de5_Roy , December 28, 2011 10:14 AM
    HEEEEEEE MAAAAAANNN!!!!
  • 1 Hide
    n3ard3ath , December 28, 2011 10:16 AM
    They acknowledge the PWM is made from bad quality components. Well, at least they admit it, but again....
  • 0 Hide
    Anonymous , December 28, 2011 10:56 AM
    So, that's it? reminded me the very old AMD processor on a Gigabyte mobo that fired but it was for incorrect installing of heat-sink and very very hot AMD CPUs those days . Its a big disappointing for these days I geuss.
  • 0 Hide
    aidynphoenix , December 28, 2011 12:35 PM
    ok, so the latest bios disables overclocking..
    they recommend everybody gets the newest bios version.

    alternatively you can send your board back, and wait to get a new one which will be "corrected"
    by corrected? do they mean with working chips, or with OC disabled?
  • 0 Hide
    razor512 , December 28, 2011 12:40 PM
    gigabyte

    smokings bad mkay

  • 2 Hide
    Apple Troll Master , December 28, 2011 12:44 PM
    4mins of video to watch 5 seconds of smoke....waste. Try editing the video next time.
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