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Report: Seagate Cutting Warranty Lifespan to Cut Costs

By - Source: Softpedia | B 55 comments

There's a rumor that Seagate is cutting back on the warranties of consumer hard drives in order to cut costs.

SweClockers reports that Seagate has decided to shorten the warranty period for most of its consumer-based hard drives in order to cut costs. Warranties will supposedly be reduced from the five-year plan down to a two-year plan.

Although Seagate hasn't announced anything official, the rumor suggests that the new warranty reduction will be applied to the Barracuda (including the Barracuda 7200.12) and Momentus Green product series. The Barracuda line features 3.5-inch HDDs spinning at 7,200 RPM and 5,900 RPM and ranging in capacities from 500 GB to 2 TB. The Momentus line consists of 2.5-inch HDDs ranging in capacities of 250 GB to 750 GB and are typically used in notebooks.

The rumor also claims that the more advanced line of Seagate HDDs – even those offered for the enterprise sector – will not be affected by the new warranty reduction, thus they will retain their current five-year plans. As Softpedia points out, those escaping reduction include the Seagate Momentus XT and Barracuda XT consumer models, the Pipeline HD and SV35 Series enterprise drives, and the self-encrypting Savvio, Cheetah, Constellation and Constellation ES HDDs.

Currently it's unknown when – or even if – the warranty reduction will come into effect. As previously mentioned, Seagate hasn't announced anything official, and the SweClockers report doesn't site any sources, so for now, take it with a grain of salt.

UPDATE: Seagate sent along this statement Friday afternoon: "Retail purchased internal drive kits for desktop (Barracuda) and laptop (Momentus) are not affected by this warranty change. Anyone that purchase an internal kit for personal use still has a 5-year warranty attached to the drive."

We then asked Seagate what drives will actually get the warranty reduction. "The warranty affects only the channel drives that are sold through distributors, which is usually in bulk," a rep told us. "All our internal drives carry the same product names, so it is understandable that someone might have seen this communication and mistook it as meaning the retail boxed kits as well."

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Top Comments
  • 24 Hide
    bak0n , August 5, 2011 1:14 AM
    Guess who will buy Western Digital instead of Seagate.
  • 21 Hide
    legacy7955 , August 5, 2011 1:24 AM
    Folks this is a "trial balloon". They probably planted this story around the web to see if they could get away with it.
  • 17 Hide
    DXRick , August 5, 2011 1:33 AM
    This just in from the WD offices:

Other Comments
  • 24 Hide
    bak0n , August 5, 2011 1:14 AM
    Guess who will buy Western Digital instead of Seagate.
  • 4 Hide
    campb292 , August 5, 2011 1:14 AM
    Ohhhhh... SSD cutting into the competition a little. Excellent.
  • 16 Hide
    dimar , August 5, 2011 1:17 AM
    Stopped buying Seagate drives long... time ago, after they cut the warranty to 3 years.
  • 16 Hide
    kyee7k , August 5, 2011 1:19 AM
    Why not make it 3 months (90 days)or even 30 days like my monitor?
    I might never use that 5-year warranty, but it's a nice safety blanket
    to have if it ever fails or my next hard drive purchase from the same company like Western Digital. With this, you'll just alienate a lot of consumers and push them over to WD or Intel.
  • -7 Hide
    jkflipflop98 , August 5, 2011 1:23 AM
    Buy an Intel drive if reliability is a factor for you. They last a very long time.
  • 21 Hide
    legacy7955 , August 5, 2011 1:24 AM
    Folks this is a "trial balloon". They probably planted this story around the web to see if they could get away with it.
  • 6 Hide
    _Pez_ , August 5, 2011 1:28 AM
    je je anyways all of my hard drives are Western Digital since always !! XD, I don't trust Seagate that simple O wait ! my laptop's hard drive is a seagate momentus xt dam! I Fail !
  • 17 Hide
    DXRick , August 5, 2011 1:33 AM
    This just in from the WD offices:

  • 4 Hide
    Anonymous , August 5, 2011 1:41 AM
    Who cares! Their warranty policy and HDD sucks any way. Paid them for an advance replacement of a few months old defective drive, received a refurbished one instead that also develops the same problem. Called their tech support and was told that nothing wrong with their HDD stuttering and that it was normal!
  • 15 Hide
    digiex , August 5, 2011 1:52 AM
    Western Digital user, had a bad experience with Seagate.
  • 7 Hide
    brickman , August 5, 2011 2:12 AM
    Other than OEM systems, I can't think of anyone in their right mind would use a Seagate.
  • 5 Hide
    the_krasno , August 5, 2011 2:16 AM
    legacy7955Folks this is a "trial balloon". They probably planted this story around the web to see if they could get away with it.


    Well, no they can't. I have a Seagate Barracuda 7200.11 and I am disappoint T.T
  • 12 Hide
    whysobluepandabear , August 5, 2011 2:22 AM
    brickmanOther than OEM systems, I can't think of anyone in their right mind would use a Seagate.

    People who download child porn will MOST definitely want to go the Seagate route - that way, they can count on the drive breaking, destroying the evidence, and ultimately freeing them from any prison time.
  • 0 Hide
    ta152h , August 5, 2011 2:25 AM
    After years of problems with off-brands like Maxtor (bought by Seagate), Western Digital, and Quantum, I only have bought Seagates for the last 10 years, and have never had a failure. Before that, I had way too many.

    It's anecdotal, but I've had good success with them, and wouldn't hesitate to buy them again. Western Digital, Samsung, Hitachi or any other knock-off would have to come up with a pretty interesting product to make me try them.
  • 3 Hide
    whysobluepandabear , August 5, 2011 2:36 AM
    TA152H Western Digital, Samsung, Hitachi or any other knock-off would have to come up with a pretty interesting product to make me try them.



    Would you give them a try if the hard-drive agreed to sleep with you?
  • 5 Hide
    deadlockedworld , August 5, 2011 3:14 AM
    They probably cant afford warranties because of the sucky reliability of the drives.
  • 5 Hide
    chick0n , August 5, 2011 3:17 AM
    TA152HAfter years of problems with off-brands like Maxtor (bought by Seagate), Western Digital, and Quantum, I only have bought Seagates for the last 10 years, and have never had a failure. Before that, I had way too many. It's anecdotal, but I've had good success with them, and wouldn't hesitate to buy them again. Western Digital, Samsung, Hitachi or any other knock-off would have to come up with a pretty interesting product to make me try them.


    That simply means you don't know "$hit"

    I had access to over couple THOUSAND hdds and Seagate is like the worst of the worst.

    So I mean really, this news will never hurt me one bit.
  • 6 Hide
    drwho1 , August 5, 2011 3:20 AM
    I'm a happy Western Digital customer for about 20 years now.

    I have had some Maxtor drives too but mostly WD, in all this years I only remember using the warranty twice everything else outlive their warranty period.

    So ... if having a 5 year warranty on a product that rarely ever fails, then how is 2 years going to be of ANY "expense" to them if they don't have to fix/replace nothing anyway. (most of the time)

    Unless of course this would lead to inferior manufacturing in the near future.
  • -1 Hide
    jhansonxi , August 5, 2011 4:06 AM
    whysobluepandabearPeople who download child porn will MOST definitely want to go the Seagate route - that way, they can count on the drive breaking, destroying the evidence, and ultimately freeing them from any prison time.
    Any drive manufacturer can have a bad batch of drives. Regardless, most drive failures don't eliminate the data, only the ability to access it. Data recovery companies can recover most of it, and some even if overwritten. If you want permanent erasure you need to use thermite.
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