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Blizzard President Admits to Botched Diablo 3 Launch

By - Source: Blizzard | B 38 comments

Mike Morhaime offers a lengthy discussion about the past, the present, and the future state of Diablo 3.

In a rather lengthy letter to Diablo 3 players on the Battle.net forums, Blizzard president Mike Morhaime presents a makeshift State-of-the-Union-type update on the game, talking about the launch and the game's progression over the last several months, to where the popular action-RPG is headed. He also thanks the community for their passion and affection for the Diablo series, for sharing their experiences that have helped improve the game overall.

First and foremost he admitted his utter pleasure in the sales numbers, saying that Diablo 3 had the biggest PC gaming launch ever, surpassing even the lifetime sales of World of Warcraft's third expansion and previous PC launch record holder, Cataclysm, in a matter of weeks. But he also acknowledged that the launch was plagued by problems that the team simply did not expect.

"We’ve never gone from 0 to more than 6 million players across multiple continents within a few days with a brand-new game," he said. "For Diablo 3, we looked at historical sales for Blizzard games and other top-selling PC games and watched pre-order numbers. We even upped our estimates to ensure we had additional capacity, or so we thought. In the end, it just wasn’t enough, and that is something we will work hard to conquer for future releases."

The immediate and overwhelming demand for the game has kept the team working around the clock to support all regions, increase capacity, ship additional hardware to Blizzard's data centers, and troubleshoot and fix bugs as they spring up, he said. Over the past several weeks things have "by and large" been running smoothly, but there are still issues that the team is still trying to resolve like latency problems for many players.

"Rather than address every subject individually, I’ll just say that even as we work to address or resolve current issues, it’s always possible that further issues will crop up," he said. "We hope that our actions in the past have demonstrated that above all else, we’re committed to delivering an awesome game experience, and we hope you’ll have faith that we will continue to keep that commitment and respond to any new or outstanding issues quickly."

So what's in Diablo 3's future? Buffs to many rarely used, underpowered class abilities. Patch 1.0.4 will include new and improved Legendary items that are more interesting, more powerful, and more epic in ways players probably won’t be expecting, he said. There are also a number of interface updates in the works such as social improvements that will allow players to more easily join games and communicate with their friends. The auction house is also receiving a boost in search functionality and more.

To read the full State of the Union to Diablo 3 players, head here. Get a little snack and maybe someone to cuddle with before you read it, though.

 

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  • 21 Hide
    sacre , July 20, 2012 4:50 AM
    Stopped playing myself, a while ago actually. I didn't even hit lvl 60, why? because there was nothing to it... all I did was kill monsters in the same levels over and over again just to get gold so i can buy yellows and continue to grind.

    There was no work at it, just repetitive slashing for gold.. yellows i broke down, VERY rarely sold and for what? Gold? to buy more yellows? to farm yellows? to buy yellows?

    Same monsters over and over, just more abilities. It was just.. too little.

    Oh well.
  • 18 Hide
    Pinhedd , July 20, 2012 4:56 AM
    sacreStopped playing myself, a while ago actually. I didn't even hit lvl 60, why? because there was nothing to it... all I did was kill monsters in the same levels over and over again just to get gold so i can buy yellows and continue to grind.There was no work at it, just repetitive slashing for gold.. yellows i broke down, VERY rarely sold and for what? Gold? to buy more yellows? to farm yellows? to buy yellows? Same monsters over and over, just more abilities. It was just.. too little.Oh well.



    Couldn't agree more, the game felt far too anaemic.
  • 15 Hide
    memadmax , July 20, 2012 4:38 AM
    How about a botched game?
Other Comments
  • 15 Hide
    memadmax , July 20, 2012 4:38 AM
    How about a botched game?
  • 21 Hide
    sacre , July 20, 2012 4:50 AM
    Stopped playing myself, a while ago actually. I didn't even hit lvl 60, why? because there was nothing to it... all I did was kill monsters in the same levels over and over again just to get gold so i can buy yellows and continue to grind.

    There was no work at it, just repetitive slashing for gold.. yellows i broke down, VERY rarely sold and for what? Gold? to buy more yellows? to farm yellows? to buy yellows?

    Same monsters over and over, just more abilities. It was just.. too little.

    Oh well.
  • 18 Hide
    Pinhedd , July 20, 2012 4:56 AM
    sacreStopped playing myself, a while ago actually. I didn't even hit lvl 60, why? because there was nothing to it... all I did was kill monsters in the same levels over and over again just to get gold so i can buy yellows and continue to grind.There was no work at it, just repetitive slashing for gold.. yellows i broke down, VERY rarely sold and for what? Gold? to buy more yellows? to farm yellows? to buy yellows? Same monsters over and over, just more abilities. It was just.. too little.Oh well.



    Couldn't agree more, the game felt far too anaemic.
  • 15 Hide
    witcherx , July 20, 2012 5:05 AM
    i stopped playing it after a month, regret that i jumped the Diablo hype...
  • 7 Hide
    xtc28 , July 20, 2012 5:07 AM
    Meh
  • -5 Hide
    zeratul600 , July 20, 2012 5:10 AM
    that is the old school diablo with new graphics! why do you complaint about it?
  • 7 Hide
    pezonator , July 20, 2012 5:20 AM
    I've been playing the game for a few weeks now casually and am lvl 21. My girlfriend also plays and is the same level. Having never played Diablo before, I didn't know any of the story but we are enjoying it. Yes the latency can be annoying 5% of the time but the game works and it's interesting and fun. We don't farm, we just play the game and progress through the story.

    All I want to do is finish the game on Normal and that's it, I see no reason to repeat it another 3 times... And before you ask, it was a bday present from friends, so I didn't actually buy it, winning :) 
  • -7 Hide
    elcentral , July 20, 2012 5:57 AM
    "We’ve never gone from 0 to more than 6 million players across multiple continents within a few days with a brand-new Singel/forced multiplater player game,"
  • 7 Hide
    L0tus , July 20, 2012 6:13 AM
    Played it for 6hrs and somewhat enjoyed it. But I binned it cos I refuse to support games that require me to be online just to play single-player. It's patronizing and dangerously Orwellian.
  • 11 Hide
    klavis , July 20, 2012 6:19 AM
    sacreStopped playing myself, a while ago actually. I didn't even hit lvl 60, why? because there was nothing to it... all I did was kill monsters in the same levels over and over again just to get gold so i can buy yellows and continue to grind.There was no work at it, just repetitive slashing for gold.. yellows i broke down, VERY rarely sold and for what? Gold? to buy more yellows? to farm yellows? to buy yellows? Same monsters over and over, just more abilities. It was just.. too little.Oh well.


    I'm not sure what you expected, that is pretty much what Diablo 2 was. Well except that to get better gear you need to use the AH in D3 because crap for your class rarely drops, which is super annoying.
  • 1 Hide
    schnitter , July 20, 2012 6:25 AM
    I stopped playing a long time ago. At first, I saw it as a waste of $60, but now I see it as the last time I'll trust in Activision+Blizzard so I am now SAVING $60 from Mist of Pandaria + $15 a month! Now that is a DEAL!
  • 7 Hide
    zachusaman , July 20, 2012 6:50 AM
    how about stop trying to passing it off as an MMO and drop this online requirement crap? does nothing but make the game frustrating to play and increase security risks.
  • 4 Hide
    ttcboy , July 20, 2012 6:53 AM
    Quote:
    "We’ve never gone from 0 to more than 6 million players across multiple continents within a few days with a brand-new game,"


    Don't worry, it will never happen again !!
  • 7 Hide
    uruquiora , July 20, 2012 7:08 AM
    zeratul600that is the old school diablo with new graphics! why do you complaint about it?

    actually, no. I know quite a bunch of players that have more fun going back to D2...
  • 4 Hide
    opmopadop , July 20, 2012 7:14 AM
    Im still upset at them for doing a server restart when I got Diablo down to 10%... Not Cool.
  • -3 Hide
    Anonymous , July 20, 2012 7:29 AM
    why is there diablo 3 news on this site? leave the fucking shit game alone and move on. this game is horrible. its outdated graphics, low content.... the act 1 of titan quest has more content. the items are shit, the broker is shit, the lag is shit, the hacking is shit. customization is shit, and this game is COMPLETELY SHIT.

    i bought the CE in anticipation of something the same or beter then d2... which turned out was a big let down... lets just say that i played more d2 on launch day then d3....

    can somone please explain how we can get that SHIT, when there was 4-5 years worked on it?

    someone buy me a full fledge fucking engine and il make something hundred times better then that crap. not that i think much of myself, just that i dont think i can make something that shit.

    the ONLY thing diablo 3 did that was good/unique is the character attack animations. rest is bullshit...
  • -6 Hide
    Anonymous , July 20, 2012 8:11 AM
    Google put south pole on street view
    http://www.techatron.net/2012/07/south-pole-is-on-street-view.html
  • 10 Hide
    panderaamon , July 20, 2012 10:17 AM
    being a diehard diablo 2 fan, i cant wait for torchlight 2
  • -1 Hide
    edwarddc , July 20, 2012 11:09 AM
    I stopped playing a month ago, after hitting the "inferno wall". The only available way to proceed is to farm items or spend (a lot) of gold/dollars at the action house. And I refuse to spend more money. I expected to pay 60 dollars and play the entire game, but blizzard made it in a way you can't finish the game without spending more. Developers and the useless game masters will tell you it's totally possible to finish the game without using the action house, but this is a big fat lie. Dear Blizzard, do not count on me to future Diablo releases or expansions. I know I'm only one, but I also know thousands of other players feel exactly the same. We expected Diablo III to be Diablo II with better graphics and mechanics, but all we got was an unfinished and unpolished product, lots of bugs, with the stupid always online requirement to single player.
  • 0 Hide
    d_kuhn , July 20, 2012 11:22 AM
    So the first 2 Diablo's were very similar to D3 in the dungeon crawl experience... and I loved those games. The big difference is that in the first two I could expect to adventure my way into the best gear, part of the fun was hacking and slashing for loot. These days the only way to get the best gear for a gamer that can't spend his every waking hour playing d3 is the Auction House... and that's a game crushing deficiency. I played through the first difficulty level and essentially there's nothing left for me to do, nothing new to see, no expectation that I can get cool loot in the amount of time I've got to play... so I stopped playing.
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