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Some Nexus 7 Already Plagued With Hardware Problems

By - Source: BGR | B 49 comments

Two mechanical issues have already popped up, plaguing the Nexus 7 launch.

If the inability to meet consumer demand at launch wasn't bad enough for Google's first-party entry into the Android tablet sector, many consumers lucky enough to have already received their Nexus 7 tablets are now reporting manufacturing defects. For the "thousands" of customers still waiting on the front porch for their coveted Nexus 7 tablet, take heed to the following report.

For the record, the Nexus 7 unit we covered earlier this week currently does not have the reported issues. However many owners are complaining that their tablets' displays have begun to come apart from the bezel -- the adhesive seemingly isn't working correctly. Affected users are thus complaining to Google but are having difficulties getting anything resolved.

That said, a do-it-yourself technique has appeared online via the XDA-Developers forum. Yet as of this writing, it states that people are reporting that after a few hours, the separation issue has returned, thus it's assumed that something else is the cause other than bad adhesive.

"So rather than sending back my Nexus 7, I decided to give something a try," states the DIY's author. "I removed the back casing, which is very easy to do. I used a small flat screwdriver where the "leather" meets the plastic and gently wedged it in. The case popped right open and was easily removed. I then tightened all of the small Phillips screws around the outside of the board on the back of the screen. This immediately cleared up the creakiness and play that i was experiencing on the left side of the screen. I tightened all screws and not just the ones on the left side."

The step-by-step instructions can be found here, yet be extremely careful. As this user discovered, the screen can crack if stressed when putting the tablet back together. That said, it's probably not a good idea to take the tablet apart, and simply return it for a new unit.

The second issue with the Nexus 7 is dead pixels. Owners are reporting that these black spots appeared after first boot, or shortly thereafter. Obviously there's no real fix for that, so customers who purchased the tablet directly from Google will find info on returns and exchanges here. The company will ask affected users to contact device support here.

According to Google's returns page, customers only have 15 days to send it back. As for those who purchased the tablet from Staples, GameStop and other retail outlets, take it back and exchange it for a new one before the 30-day return window expires. Then again, retailers are having a hard time keeping these tablets in stock even for those who pre-ordered the device, so it's no wonder owners are taking matters into their own hands.

 

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  • 20 Hide
    blazorthon , July 19, 2012 11:05 PM
    nuvonAndroid fanboy will always find excuse to forgive their master...


    The same is true for Apple fanboys, Nvidia fanboys, AMD fanboys, Intel fanboys, etc. etc... Do you see a pattern here? It doesn't matter who a fanboy is a fanboy for because they are still fanboys.
  • 20 Hide
    drakennz , July 19, 2012 10:44 PM
    Is there any data on what percentage of devices sold are actually experiencing the issues?
  • 20 Hide
    Kami3k , July 19, 2012 10:41 PM
    killerclickThe new iPad may costs 2.5x as much, but Apple will actually accept my money.Of course, to Google we're not customers, we're the product so it's hardly suprising.


    Right, hello employee. Don't forget to worship Steve Jobs!
Other Comments
  • 0 Hide
    Nakecat , July 19, 2012 10:08 PM
    I just got mine last night, Sleep Of Death right out of box. Couldn't wake it up from sleep, had to do hard reset everytime, factory reset seems to fixed the problem tho.
  • 20 Hide
    Kami3k , July 19, 2012 10:41 PM
    killerclickThe new iPad may costs 2.5x as much, but Apple will actually accept my money.Of course, to Google we're not customers, we're the product so it's hardly suprising.


    Right, hello employee. Don't forget to worship Steve Jobs!
  • 20 Hide
    drakennz , July 19, 2012 10:44 PM
    Is there any data on what percentage of devices sold are actually experiencing the issues?
  • 13 Hide
    blazorthon , July 19, 2012 10:54 PM
    Google, a company that were supposed to take the tablet market (as much as I don't care for tablets) by storm, seems to have gotten lax in quality control. Perhaps they are overworking the factories that are producing these Nexus 7 tablets in an attempt to catch up to demand, but something got screwed up along the way.

    killerclickThe new iPad may costs 2.5x as much, but Apple will actually accept my money.Of course, to Google we're not customers, we're the product so it's hardly suprising.


    Well, to Apple, we're just a resource, so it's not like they're any better in how they view us.
  • 20 Hide
    blazorthon , July 19, 2012 11:05 PM
    nuvonAndroid fanboy will always find excuse to forgive their master...


    The same is true for Apple fanboys, Nvidia fanboys, AMD fanboys, Intel fanboys, etc. etc... Do you see a pattern here? It doesn't matter who a fanboy is a fanboy for because they are still fanboys.
  • 10 Hide
    jojesa , July 19, 2012 11:05 PM
    I have not seen these issues on mine (fingers X) and I hope it won't happen.


  • 6 Hide
    blazorthon , July 19, 2012 11:06 PM
    Quote:
    I have not seen these issues on mine (fingers X) and I hope it won't happen.


    Good luck.
  • 9 Hide
    fyend , July 19, 2012 11:33 PM
    Widely reported from @mac.com email addresses....

    Seriously its probably either not happening at all or its happening here and there to a handful of people. Asus has made many different tablets before. This isn't their first rodeo, so its unlikely that they'd screw up the adhesive on the production runs. Dead pixels sounds sketchy too unless they used their time machine to buy some panels from 2007.
  • 17 Hide
    fyend , July 19, 2012 11:34 PM
    teh_chemSo much for the quality of things that are made in the USA (I couldn't help it--the first thing that came to mind when I saw this was all of the "the Nexus was constructed in the USA" articles that popped up in the last couple weeks).

    It wasn't made in the USA. You're think of the Q.
  • 5 Hide
    SGTgimpy , July 19, 2012 11:38 PM
    The Nexus Q was built in the USA, the Nexus 7 that everyone is having issue with is manufactured by Asus and is built in Taiwan and China. So Google is not to blame for QC or build issue. That also falls on Asus.
  • 0 Hide
    teh_chem , July 20, 2012 12:06 AM
    fyendIt wasn't made in the USA. You're think of the Q.

    sgtgimpyThe Nexus Q was built in the USA, the Nexus 7 that everyone is having issue with is manufactured by Asus and is built in Taiwan and China. So Google is not to blame for QC or build issue. That also falls on Asus.

    DOH!!! My bad. Totally right.

    Realizing now it's an asus product, I wouldn't be surprised--my original transformer tab has had no hardware functionality issues, but their user support is god-awful.
  • 1 Hide
    snowzsan , July 20, 2012 12:09 AM
    sgtgimpyThe Nexus Q was built in the USA, the Nexus 7 that everyone is having issue with is manufactured by Asus and is built in Taiwan and China. So Google is not to blame for QC or build issue. That also falls on Asus.


    It's still an issue for Google considering it's built specifically for them. Also, claiming that anything built in China or Taiwan is of shotty quality compared to anything in the U.S.A.... Compare any car built here to those built overseas. /end argument.

    Besides that blatant fanboy comment, overall I'm curious to see how Google handles this. Microsoft, after much flack, owned up to their RRoD issue. Sony didn't own up to their YLoD issue. Apple didn't own up to ANY of their issues. So Google, I'm not MS fanboy but you should really take queue from them in this regard.
  • 1 Hide
    sundragon , July 20, 2012 12:36 AM
    Developing cutting edge products on a fast schedule isn't easy; Errors happen, for Google as well as Apple.

    Interesting to read the reactions in the forum
  • -2 Hide
    geminireaper , July 20, 2012 12:41 AM
    snowzsanIt's still an issue for Google considering it's built specifically for them. Also, claiming that anything built in China or Taiwan is of shotty quality compared to anything in the U.S.A.... Compare any car built here to those built overseas. /end argument.citation]

    actually thats a crappy argument since that hasnt been true for at least the last 5 years. American made cars are holding their own again any foreign manufacturer. There is a reason kia and the rest have 100k mile warranties....they need them.
  • 6 Hide
    mikeintn , July 20, 2012 1:09 AM
    We have 10 in our extended family and everyone seems to be loving them so far and after a few days as of this evening noone has experienced any of these problems. I think we had 1 sound issues that fixed itself when we updated to 4.1.1
  • 0 Hide
    Nakecat , July 20, 2012 1:48 AM
    o..Crap.. no only the Sleep of Death issue is back but i just checked, my left side of screen is also "Life"....... waiting on the phone now for RMA and refund T_T;
  • 1 Hide
    11796pcs , July 20, 2012 2:01 AM
    geminireaper
    snowzsanIt's still an issue for Google considering it's built specifically for them. Also, claiming that anything built in China or Taiwan is of shotty quality compared to anything in the U.S.A.... Compare any car built here to those built overseas. /end argument.citation]actually thats a crappy argument since that hasnt been true for at least the last 5 years. American made cars are holding their own again any foreign manufacturer. There is a reason kia and the rest have 100k mile warranties....they need them.

    +1, the American car companies have really been getting their crap together over the past 5 years. The argument that American cars are junk doesn't really hold up anymore.
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