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EA Says It Can't Guarantee SW:TOR Pre-Orders

By - Source: Edge | B 34 comments

Looks like EA speculates that it may not be able to fill all of the pre-orders on launch day.

Thursday we reported that EA and BioWare will release three editions of the upcoming MMOG, Star Wars: The Old Republic, which includes the Standard, Digital Deluxe and Collector's editions. Gamers can now pre-order all three editions from EA's online store Origin or via a participating retailer although Origin will sell all digital versions exclusively.

But even before the news went live, the Origin storefront indicated that the $149.99 Collector's Edition, which requires an up-front payment of $20 USD, had already sold out. Then Edge Magazine discovered on Friday that EA won't even be able to guarantee pre-orders at launch. Why? Because the company has decided to limit the original launch supply as stated here in the pre-order FAQ.

This throttled release is most likely intended to limit the day-one server load "to ensure a great user experience," or rather, to keep the lag low due to a sudden load of eager gamers. There's also a good chance that a reserved copy of the game may not be available for collection after the launch date. That said, it appears that fans will have a better chance of scoring a copy on day one by purchasing the digital versions through Origin.

Coincidence? Probably not. It sounds like EA is receiving more pre-orders than it will be able to handle at day one. Thus, consumers who have already fronted the five or twenty bucks will need to get in line pronto or risk not getting access to the virtual Star Wars universe for a while. Even if you pre-ordered and wait until two days later to pick up the copy, it may not be there ready and waiting. It's called first come, first serve.

"Further supplies will be released post-launch," the company states.

In a seemingly contradictory statement, EA states that securing a pre-order for Star Wars: The Old Republic will ensure that a copy of the game will be reserved to purchase upon launch despite the throttled release. "Pre-ordering also ensures that you may be granted Early Game Access before the Game’s official release," the company adds. "More information on Early Game Access will be provided at a later time."

Star Wars: The Old Republic is slated to arrive sometime this holiday season.

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  • 26 Hide
    s997863 , July 23, 2011 4:51 AM
    Of course they guarantee cannot. Difficult to see the future is, even for Jedi, much less the dark-side clouded minds of corporate imperials ...
  • 12 Hide
    saxplayingcompnerd , July 23, 2011 4:12 AM
    EA is worthless. Companies that screw over customers because they don't want to dip into their insane profits should be fined for every game they don't supply on release day. They need to buckle under and get pay up. People put up their money before they even knew when the game was going to be released. EA should cough up the cash to let all of them play the game that they paid ahead of time for.
Other Comments
  • 12 Hide
    saxplayingcompnerd , July 23, 2011 4:12 AM
    EA is worthless. Companies that screw over customers because they don't want to dip into their insane profits should be fined for every game they don't supply on release day. They need to buckle under and get pay up. People put up their money before they even knew when the game was going to be released. EA should cough up the cash to let all of them play the game that they paid ahead of time for.
  • 3 Hide
    kyee7k , July 23, 2011 4:16 AM
    Like Star Trek Online, I'll wait a year or so for them to iron out the game before I purchase the standard game. Hopefully, the demo will include 2-3 missions instead of the 1 in STO.
  • 26 Hide
    s997863 , July 23, 2011 4:51 AM
    Of course they guarantee cannot. Difficult to see the future is, even for Jedi, much less the dark-side clouded minds of corporate imperials ...
  • 1 Hide
    crewton , July 23, 2011 5:33 AM
    Hmmm I pre-ordered 2 copies with the early access...doesn't seem right to have early access but not be able to play :(  Guess I'll wait and see on release if I can play or not.
  • 1 Hide
    kingnoobe , July 23, 2011 6:11 AM
    .. Eh all hype.. IMO.. Although kyee why wait.. I personally find the first year to be the funnest.. Granted it does have the most bugs any everything, but that can actually be the fun part.
  • 5 Hide
    Anonymous , July 23, 2011 7:46 AM
    The author of this article leaves out ALOT of pertinent info! Anyone who pre-orders the game will receive an early access code. The quicker you pre-order, and enter the code, the quicker you will be given early access. If you get the collector's edition it will be 6 or 7 days. The standard and digital deluxe versions will get you 3 days. This has been done countless other times with other games. When early acces is granted, you will have the ability to download the game from EA's website, and then play! A physical copy of the game will ONLY be neccessary after the early access period expires. And in case there is a screw up, and there isn't enough physical copies of the game to cover all the pre-orders, I can 100% guarantee you that they will extend the early access period. This later problem HAS occured, and the game company did just what I said: extended the grace period! It was by a couple of weeks too! Do you honestly think that they will mess this up? It's only been the most anticipated game/MMO in the last 3 or 4 years! They also stated, that they will use a process called "sharding" in the event that the servers get too crowded or overwhelmed with players logging in! Sharding basically copies the area of the game world that you are in, so that their are multiple "instances" of it. That way if tons of players are in that particular area, there wont be over-crowding! I am not in anyway saying that problems won't arise, but they have plans in place to cover any issues that might crop up. It will all lie in the execution of those plans.
  • 2 Hide
    martel80 , July 23, 2011 7:51 AM
    Why couldn't they just generate the serial keys for the customers and distribute them (together with the game) via internet (download)? And ship the physical boxes later?
    Perhaps they know their servers won't be able to handle the load and this is just an excuse.
  • 4 Hide
    Anonymous , July 23, 2011 8:44 AM
    @ martel80, that is exactly what they are doing. You pre-order, you register your code at swtor.com/preorder. When the head start begins (or just before) you'll be able to download the client from Origin and start playing. Your box will come later.
  • -1 Hide
    brandonjclark , July 23, 2011 2:34 PM
    Irish, then why can't they guarantee?
  • 1 Hide
    chronicbint , July 23, 2011 2:52 PM
    I was going to preorder the digital download, only to find its hideously expensive and cheaper to buy a physical copy. Why? WHY? robbing gippos.
  • 0 Hide
    gnookergi , July 23, 2011 4:10 PM
    I don't have to worry. I refuse to pay $60 for the game itself, let alone the additional monthly charge.
  • 0 Hide
    Trialsking , July 23, 2011 5:21 PM
    gnookergiI don't have to worry. I refuse to pay $60 for the game itself, let alone the additional monthly charge.


    I think you and I are the only sane people left. Humanity is doomed with all these morons who $150.00 for a game, and then will be pay ~$15 a month on top of that. God bless Steam summer/xmas sales!
  • 0 Hide
    K-zon , July 23, 2011 6:07 PM
    At one time if you spent 150 for a release, you got alot for it though too.
  • 0 Hide
    alextheblue , July 23, 2011 7:50 PM
    chronicbintI was going to preorder the digital download, only to find its hideously expensive and cheaper to buy a physical copy. Why? WHY? robbing gippos.

    Look at the extras the digital copy comes with. That's why it costs more. If it wasn't for the fact that the digital copy is through Origin exclusively, I would have preordered that one.
  • 1 Hide
    chronicbint , July 23, 2011 9:45 PM
    alextheblueLook at the extras the digital copy comes with. That's why it costs more. If it wasn't for the fact that the digital copy is through Origin exclusively, I would have preordered that one.


    Digital copy has a few in game items, nothing worth the extra premium for. Not talking about the special edition, the STANDARD copy is stupidly expensive.
  • -4 Hide
    Sabiancym , July 24, 2011 12:03 AM
    TrialskingI think you and I are the only sane people left. Humanity is doomed with all these morons who $150.00 for a game, and then will be pay ~$15 a month on top of that. God bless Steam summer/xmas sales!


    No, I believe you two are the only economically challenged people left.

    $15 a month for a game that many play for 20+ hours a week is an amazing deal. If someone buys a new game every 4 months, they're essentially paying exactly the same as an MMO gamer.

    I'm so sick of people bitching about subscription fees. It's nowhere near as cut and dry as you think it is.

    How about you go make fun of people who invest their money in the stock market. Obviously it's something you can't understand, so putting money into it has to be stupid right? They could use a good laugh. We've had enough of you.
  • 0 Hide
    gnookergi , July 24, 2011 12:18 AM
    SabiancymNo, I believe you two are the only economically challenged people left.$15 a month for a game that many play for 20+ hours a week is an amazing deal. If someone buys a new game every 4 months, they're essentially paying exactly the same as an MMO gamer.I'm so sick of people bitching about subscription fees. It's nowhere near as cut and dry as you think it is. How about you go make fun of people who invest their money in the stock market. Obviously it's something you can't understand, so putting money into it has to be stupid right? They could use a good laugh. We've had enough of you.


    You're an idiot. This isn't about subscription fees, it's about the fact that publishers are charging $60 for a game that should only be $40-50. Economically challenged? No. Smart and understanding of the value of money? Yes.

    It's fools, such as yourself, who bend to the will of these companies that allows them to charge such outrageous prices. I bet if they increased it to $70 (or even $80) for the base game, that you'd still pay it. Guess what? Now they have reason to believe you'll pay the same price for EVERY other game they release thereafter.
  • -5 Hide
    vexille , July 24, 2011 12:40 AM
    Is the game itself worth $60?
    1) over 100 hours per toon to complete
    2) full voiceover
    3) like 12 novels worth or story/content
    4) its star wars. The blurays are $90 and thats only like 12 hours
    5) halo legendary was $150. News flash...halo has NOTHING on this game.
    6) did i mention it was star wars?
    7) and why is someone a moron because they spend money on something they like? Some people would call you a moron for spending $300 on a gpu or $150 on a motherboard
    8) and yes...i bought the ce and cant wait.
  • 0 Hide
    Anonymous , July 24, 2011 1:53 AM
    Having unauthorized but highly reliable insider info I can tell you that the pre-order limits were done because Lucas and Bioware wanted a scaled launch. Even for digital sales there is a limit by retailer and language (en, fr and de) so that they can properly calculate server needs for launch date.

    There are some that will hate on EA for limiting sales but it is more about Lucas and Bioware having tight control and high quality desires over things other than just profits. You gamers should applaud that.

    For what it is worth to you all... based on my inside info overall EA really does care about games and gamers. Sure there were recent dark periods and bad decisions and yes it is a publicly traded company having to make a profit but everybody I know there is all about the games (and not just EA games).
  • 0 Hide
    kyee7k , July 24, 2011 2:29 AM
    gnookergiYou're an idiot. This isn't about subscription fees, it's about the fact that publishers are charging $60 for a game that should only be $40-50. Economically challenged? No. Smart and understanding of the value of money? Yes.It's fools, such as yourself, who bend to the will of these companies that allows them to charge such outrageous prices. I bet if they increased it to $70 (or even $80) for the base game, that you'd still pay it. Guess what? Now they have reason to believe you'll pay the same price for EVERY other game they release thereafter.

    Wait a year if price is an issue. STO at launch was around $60. It's current price is around $5-10 (standard, digital deluxe, respectively). On blue moon sales, Steam, Amazon, EA, etc. should post sales more to your liking.
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