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Microsoft is Confident Xbox One Won't Have Quality Issues

By - Source: Edge Magazine | B 47 comments

Well, there's no guarantee, but the same team that worked on the "Trinity" Xbox 360 Slim unit is behind the hardware in Xbox One, and that's a good thing.

I guess I've been lucky: I didn't buy an Xbox 360 until I signed on with the original Tom's Games back in 2007, and so far I have the same unit, red-ring free. It doesn't seem to like Minecraft: Xbox 360 Edition in split-screen mode, but I have no hardware horror stories to tell. Unfortunately, I can't speak for everyone. The Red Ring of Death is not something consumers want to see or hear about, ever, and neither does Microsoft, especially in the next-generation hardware.

Microsoft Studios boss Phil Spencer told Edge Magazine that the team that built the latest Xbox 360 Slim "Trinity" model is the same team behind the new Xbox One. He said this team's work so far has inspired confidence in the reliability and quality of the new console. Of course, he's going to say that given a new product is about to launch later this year. But the failure rate with Trinity seems minute, if at all, compared to the early days.

"The last Xbox was Trinity [Xbox 360 Slim] and our success rate on Trinity was very high," Spencer told the magazine. "We learned a ton from the 360 launch and we took care of our customers with the extended warranty, but I think Trinity is telling."

Spenser recently told the magazine that Xbox One isn't backwards compatible because Microsoft wanted to be in a "forward-looking position," to release a device that will last for the next ten years. Because of this, backwards compatibility had to be removed from the feature list. Still, that doesn't mean Xbox 360 games can't be streamed in the future. If Sony can do it, Microsoft could presumably do it as well.

He also revealed a little insight into the console's DRM, stating that games will be "locked" to each owners' profile. Of course, that could seriously affect the secondary used games market, and he admitted that Microsoft will release specifics on how it will address this market at a later date.

"We think, actually, that having the content that’s yours go with you is an important thing," he told the magazine. "You could have multiple Xbox Ones, your content is yours on every one of them, and it doesn’t require that you carry discs back and forth. The disc becomes a means of distributing the bits back and forth but the content is locked to you."

"I think the whole idea of a secondary market is important and it’ll be important in the next generation and we’ve designed [Xbox One] with that in mind from the beginning," he added.

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  • 1 Hide
    Innocent_Bystander , May 23, 2013 6:36 PM
    No, he's going to say: "this baby's gonna shit itself into a brick the first time you turn it on..." On second thought, after this reveal, such a comment wouldn't have surprised me...
    IB
  • 0 Hide
    nevilence , May 23, 2013 6:37 PM
    I only ever encountered the Red Ring of Death once, and thats having owned 3 xbox 360s at different points. Still 1-3 for one person is a pretty shit hit rate.
  • 0 Hide
    Anonymous , May 23, 2013 7:02 PM
    Ha I bet this won't be the case...Btw isn't new tech supposed to get thinner lighter smaller, but this Xbox one looks bigger bulkier like an old VCR whats up with that??
  • 0 Hide
    unknown9122 , May 23, 2013 7:02 PM
    x86 is probably more consistant.
  • 0 Hide
    dragonsqrrl , May 23, 2013 7:04 PM
    The cooling is looking good:

    http://images.anandtech.com/doci/6972/20130514-XBOX-ONE-TEARDOWN-014.jpg

    Is that sufficient? I guess only time will tell, but it looks pretty beefy.
  • 0 Hide
    hasten , May 23, 2013 7:14 PM
    The games "locked" to account news (if you can call it news at this point) is a little distressing. I wonder what the effect will be on the bottom line... In the PC gaming world this is commonplace, but is justifiable with the reduced prices and common sales. I'd be amazed if MS followed a similar business model, if they even could. Consoles have always subsidized the R & D and hardware costs with accessories and licensing costs.
    Has Sony announced if they are following suit? I haven't read much into the PS4 yet.
  • 5 Hide
    BringMeAnother , May 23, 2013 7:28 PM
    I know I'll get lots of hate for this, but I'd rather they take the steam model with an option to go completely digital. I'd see that as an advantage outweighing not being able to resell my old games. As long as they have Steam like sales.
  • 0 Hide
    bobjones003 , May 23, 2013 7:49 PM
    Microsoft my be confident, but that is not saying lot. Like you would say anything else. That would be like saying are product really does not work. That will sell lot of units
  • 0 Hide
    brickman , May 23, 2013 8:07 PM
    There will be some duds. My 360 slim had E74 when I turned it on for the 1st time, but I could see production was quick when it 1st came out. My old Xbox 360 died when the slim went on sale. Conspiracy I say :p 
  • 0 Hide
    Ninjamonkeh , May 23, 2013 8:11 PM
    Over this past week I have read many articles from many different sites with interviews with different Microsoft Representatives. Every article leaves me feeling as if they are lying to me. Alot of them contradict each other. "No its not online always" "with our cloud technology we can offload processing from the system to the cloud"(IE: gotta be connected to play. I think I'm just gonna upgrade my computer and hope ps4 and xbox ports are cost effective for companies to do.
  • 0 Hide
    JDFan , May 23, 2013 8:29 PM
    Quote:
    "I think the whole idea of a secondary market is important and it’ll be important in the next generation and we’ve designed [Xbox One] with that in mind from the beginning," he added.

    Sure it's important which is why they are locking the content so you have to pay them a fee to transfer it to someone else so they can get a piece of every resale and lock out third party companies from being able to resell them unless they include a portion of it going directly to MS !
  • 0 Hide
    bison88 , May 23, 2013 9:16 PM
    Went through 3 X-Box 360's before the 4th finally took. Only one time I didn't have to pay for the full thing because it was within the stores retail return policy and a month later they were rejecting all returns due to the influx and forcing people to talk directly with Microsoft. Only problem was Microsoft didn't formally announce, or shall I say acknowledge there was a problem, until around 2009.
    You can say people are hesitant and a little salty about any upcoming console based off how they treated the first adapters. I myself will wait a year and see what others say because if there is a problem history shows us Microsoft will not show sympathy.
  • 0 Hide
    NuclearShadow , May 23, 2013 9:20 PM
    With such a extreme failure rate in the first 360 model I don't care what Microsoft says, I certainly am in no rush to buy one and of course Microsoft isn't going to come out and say anything different than what was just stated whether it be the truth or not.
    As for the used games issue, when people buy something they become the owner of it. Now you may argue that you're not actually buying the game but rather a license to play the game, but that is still ownership of that license and that license should be able to be sold and transferred. This isn't debatable.
  • 0 Hide
    pharoahhalfdead , May 23, 2013 10:01 PM
    "He also revealed a little insight into the console's DRM, stating that games will be "locked" to each owners' profile. Of course, that could seriously affect the secondary used games market,..."
    Forget the used game market for a moment, let's concentrate on the people with kids, or households that have multiple gamers in the house ranging from 6-90 years old. Unless you're stingy, when you buy a game, everybody in the house plays it. I haven't owned a console since the Dreamcast, but when I go to my fam's house, or friends house, everybody in the house has their own profiles, even I have one. According to Microsoft, if you buy a $60 game, the new Kinect 2.0 logs you in via facial recognition, only then can the game be played, bcuz you're there, present. If you're gone, then the kids, or everybody else in the house is screwed, and they have to buy their own $60 game if they want to play. That's great money for MS, but who wants to buy a game four times, unless they have four 360s in the house, and they all want to game at the same time.
    Even logging in the traditional way, when you're at work, other people might want to play the game under their own profile, with their own settings, and achievements. But NOOOOOOO, that takes away from MS profits, and they want to consider that piracy (hint of sarcasm)
  • 0 Hide
    JOSHSKORN , May 23, 2013 11:34 PM
    I really don't get why it has only a 500GB HDD.
  • 0 Hide
    Geef , May 24, 2013 12:08 AM
    He also revealed a little insight into the console's DRM, stating that games will be "locked" to each owners' profile.
    "You could have multiple Xbox Ones, your content is yours on every one of them, and it doesn’t require that you carry discs back and forth.
    This sounds like kids are gonna need to be trading their usernames and passwords to each other to play other games. Microsoft will need to add to their manuals: Change password as soon as your done trading games with friends!
  • 0 Hide
    esrever , May 24, 2013 12:09 AM
    They put a very nice heatsink and a 140mm fan inside, thats one thing good about the ONE so far.
  • 0 Hide
    Duckhunt , May 24, 2013 1:20 AM
    where are the stats on the xbox?
  • 0 Hide
    heero yuy , May 24, 2013 2:28 AM
    hardware is probably going to be good build quality
    but all the extra consumer limiting crap? (must connect to the interwebs once every 24 hours must pay an additional installation fee to install a game on a second xbox etc) a lot of people will not buy it
    but I predict that because publishers don't like used game sales so they will put a lot of their games on the xbox one and less on the ps4
    but less people will have brought the xbox one because of this extra fee (and other things) and more will have brought the ps4
  • 0 Hide
    kinggraves , May 24, 2013 4:08 AM
    The opinion of a PR man with biased interests on the subject is irrelevant to me. If the people who designed the slim console are behind this then why is the system so ugly and bulky? Such a design could prove good for airflow at least. I mean they obviously aren't going for aesthetic, so it has to at least be practical, right? We'll see. I give MS points at least for being honest with their restrictive console policies since I suspect Sony is doing the same more discretely, but if they can't explain what their "used games" approach is then they either don't have it figured out yet or they're hiding it on purpose. Again, why would they choose to take the bad public opinion of people assuming they can't play used games when they KNEW already this was a sticking point with gamers, unless telling you would be worse for opinions.
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