Samsung Offering Battery Replacements to GS4 Users

While smartphones have allowed us to do so much more with our phones than we ever could have imagined, battery life is one of the biggest complaints amongst smartphone users. However, some Galaxy S4 users were having battery issues that extended beyond having to charge their phone every night.

 

Last week, reports emerged that folks in Germany were returning their GS4 phones because the battery was depleting extremely quickly. Not only that, but customers were also reporting instances of swollen batteries. Samsung has since acknowledged those issues in a statement to TrustedReviews and is offering customers experiencing problems a new battery.

"We are aware of this issue, which has affected a limited number of customers," Samsung told TR in a statement. "We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers."

The Samsung Galaxy S4 boasts a 5-inch 1080p (441 ppi) Super AMOLED screen, and it is powered by the quad-score Snapdragon 600 processor, running at 1.9 GHz. It also has a 13 MP camera, a removable 2,600 mAh battery, 16 GB of storage (expandable with an open microSD slot), and runs Android 4.2.2 Jelly Bean.

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  • chewbakaats58
    haven't had any issues with mine...a lot of use and battery lasts for 12 hours...otherwise it is good for 15-16 hours until my nightly charge
    1
  • JD88
    Good thing the battery is removable. Easy fix.
    5
  • jimmysmitty
    Anonymous said:
    Good thing the battery is removable. Easy fix.


    This is one of the reasons I went with it over some of the other phones or instead of waiting for the HTC One to come to Verizon. That and the expandable storage is a big plus.

    I also haven't had any issues but will have to check on it. I know when I first got my phone the battery would get to 60% by the end of the day and that was after pretty heavy use, since it was new and exciting.

    I haven't had it die one me yet by the time I go to bed and I use it quite a bit for work and play.

    But its nice to see that kind of customer commitment. I have seen a lot of companies ignore user issues until it gets blown up in the media. I didn't even hear about this until now and Samsung is already fixing the issue which is great honestly.
    1