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Dell Insists There's No Cat Pee in the Latitude 6420u Laptop

By - Source: Dell | B 30 comments

Following complaints that the Latitude 6430u smelled like cat pee, Dell has said the odor is actually the result of a now former manufacturing process.

Dell has responded to complaints from users regarding a weird smell coming from a specific model of notebooks it manufactures. Engadget points to the Dell Support forums where numerous users have posted about their Latitude 6430u notebook smelling like cat pee. One post claimed his laptop smelled like it had been assembled near a tomcat's litter box, while another wrote that they thought that one of their cats had sprayed the laptop. Folks were complaining that it was embarrassing to have their computer out at work, in front of clients, at class, and the smell was lingering on hands and fingers. Gross.

Reports said the smell was emanating from the keyboard of the computer, and though Dell initially advised customers clean keyboard and fans with compressed air, the company has since said the smell originates from the palm rest. So, of course, compressed air didn't do much to fix the smell, which several users described as a 'stench' and said it was so bad, they couldn't use their laptop. Dell updated the thread at the end of August to say "biological contamination was not suspected" and updated again earlier this month to say it definitely wasn't pee. Of any kind.

"What we do know at this time is that this smell is absolutely not urine or any other type of biological material," a Dell representative said. "The parts have been tested and we have confirmed this 100%. The smell is caused by a manufacturing process which has now been changed and we are confident that the issue is resolved for all new E6430u currently shipping."

Dell hasn't yet offered details on what it plans to do for those who currently have smelly laptops, but a rep said today that it is currently finalizing plans for a 'full resolution' for people with an affected unit.

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Top Comments
  • 38 Hide
    ingtar33 , October 30, 2013 1:52 PM
    Dell Insists There's No Cat Pee in the Latitude 6420u Laptop~

    However, they remain quiet on whether it contains cat poop.
  • 38 Hide
    Brian Schonewille , October 30, 2013 1:59 PM
    I would tell them to replace my laptop right meow...
  • 10 Hide
    QEFX , October 30, 2013 2:40 PM
    Dell customers get all pissy about their new laptops.
Other Comments
  • 3 Hide
    jscynder , October 30, 2013 1:48 PM
    Makes you winder how they missed that smell at the manufacturing plant or during quality assurance.
  • 38 Hide
    ingtar33 , October 30, 2013 1:52 PM
    Dell Insists There's No Cat Pee in the Latitude 6420u Laptop~

    However, they remain quiet on whether it contains cat poop.
  • 7 Hide
    wysir , October 30, 2013 1:56 PM
    Ahahaha! This made my day.

    Dude it's a Dell! (and it smells like one too)
  • 38 Hide
    Brian Schonewille , October 30, 2013 1:59 PM
    I would tell them to replace my laptop right meow...
  • 2 Hide
    Conlan , October 30, 2013 2:10 PM
    That's just nasty... They can't do cat!
  • 2 Hide
    razor512 , October 30, 2013 2:17 PM
    Cat pee is part of dell's new cost cutting method. Often when injection molding a plastic object, you need a way to quickly separate it from the mold (in addition to cooling it for the next production step.

    Cat pee turns out to be very cheap and works quite well with injection molding. It also helps your laptop to turn heads where when you take the laptop out in the coffee shop, everyone says, oooh if that cat pee?
  • 2 Hide
    southernshark , October 30, 2013 2:24 PM
    Apple invented the cat pee palm rest.
  • 2 Hide
    lp231 , October 30, 2013 2:24 PM
    Maybe we should ask Jupi if there is cat pee in Dell Latitude 6420u laptop
  • 8 Hide
    nevilence , October 30, 2013 2:34 PM
    all those customers must feel very comfortable now that all the new ones dont have the smell....
  • 10 Hide
    QEFX , October 30, 2013 2:40 PM
    Dell customers get all pissy about their new laptops.
  • 0 Hide
    frank_drebin , October 30, 2013 2:44 PM
    hahaha
  • -4 Hide
    antilycus , October 30, 2013 3:00 PM
    simple solution really. DONT BUY DELL AGAIN. It's too late. These big companies need to learn that once they've burned their bridge, there is no going back. HP business computers suck. Sure the batch you might have work, but the millions of servers w/ defective raid cards that lost ALLLLL the data of hundreds of thousands of customers make people buy a different brand.(at least it should). Sure you can back up, but that's not the point. SOmething as simple as "write cache enabled by default" shouldn't destroy all your data in the event of a power failure.
  • 3 Hide
    nbelote , October 30, 2013 3:05 PM
    My new Latitude 7440 isn't so bad, and it doesn't smell like pee. Hooray!
  • 5 Hide
    10tacle , October 30, 2013 3:06 PM
    "My cousin says you can get high on cat pee..."

    (South Park episode reference)
  • 3 Hide
    Johnny_C13 , October 30, 2013 3:08 PM
    I'm all for calling out how Dell products are way overpriced for what you get... but really? Did people honestly think there was cat piss on their laptop?! Might as well get tin-foiled hat while we're at it.
  • 0 Hide
    littleleo , October 30, 2013 4:00 PM
    Isn't it amazing in this day and age you have to tell QC to make sure the product doesn't smell like cat urine before it ships. I've never heard of a notebook ever having this issue before, another 1st for DELL! Hooray!! Isn't DELL manufactured in Rafael "Ted" Cruz home state? A coincidence or not?
  • 2 Hide
    SoiledBottom , October 30, 2013 4:06 PM
    Liter box must have been optional
  • 2 Hide
    vern72 , October 30, 2013 4:29 PM
    I guess it was cheaper to hire kittens than kids.
  • -3 Hide
    InvalidError , October 30, 2013 4:30 PM
    Quote:
    Dell Insists There's No Cat Pee in the Latitude 6420u Laptop~

    However, they remain quiet on whether it contains cat poop.

    Actually...
    "What we do know at this time is that this smell is absolutely not urine or any other type of biological material"

    I think poop would be covered under the "any other type of biological material" category.

    How they could possibly have missed that during early production runs QA remains a mystery.
  • 0 Hide
    jojesa , October 30, 2013 4:44 PM
    Users should have known, since the name implies it: Latitude 6420u (u=urine)
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