Who Offers the Best Tech Support for Laptops?

While many of you Tom's Hardware readers are usually savvy enough to troubleshoot problems on your own, even if it's store-bought computer, many consumers out there heavily factor into their purchases in the quality of tech support.

The presence of good tech support is even more important for laptops, which are harder to crack open and troubleshoot – especially if you want to hang on to that warranty. With the back-to-school laptop buying season heating up, it seems like a good time to see what sort of tech support you'll get from each major laptop maker.

Laptop Magazine has given various computer companies the annual secret test of laptop tech support, both over the web and over phone, at various times of the day.

As with other years, 'A' is for Apple as the company once again posts top marks. For Windows-based machines, the premium brands of Lenovo and Sony do fairly well both over the phone and online, but if you grab an Asus, be sure to call in.

Laptop Magazine describes its processes and experiences in great detail for each company, so hit up the full article for more.

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  • Apple given an A? More like customers are simply deceived and blindly believe that they are receiving awesome tech support when in reality, they are not.
    26
  • Apple is great, they're giving out free rubber bands to iphone owners
    26
  • Apple with grade A? Are you kidding?A few months ago I visited their store and inquired about the macbooks.I asked them about the screen sizes available-they told me that 13, 15 and 17 inches were available.Then I asked about the resolution, and all of them gave me a blank look.I kept on asking every one of their representatives and in the end they handed over a catalog which is essentially the same as the tech specs on their website.So, I decided that I had enough of apple.
    26
  • Other Comments
  • Apple is great, they're giving out free rubber bands to iphone owners
    26
  • Apple with grade A? Are you kidding?A few months ago I visited their store and inquired about the macbooks.I asked them about the screen sizes available-they told me that 13, 15 and 17 inches were available.Then I asked about the resolution, and all of them gave me a blank look.I kept on asking every one of their representatives and in the end they handed over a catalog which is essentially the same as the tech specs on their website.So, I decided that I had enough of apple.
    26
  • Apple is great,theyre charging 2x what they should charge, in every product.
    20