lol, reported to the canadian police...... US has more say in policing than canada probably but since i live in canada, i say the rules aren't very strict

Begun,the MacPadd Wars Have

Free really needs to get his head checked.

DRAA-MAA

As the saying goes;

/popcorn

+1 to THW

Doesn't Canada have a BBB or something similar? Perhaps you should contact them.

Instead of apologizing and realizing the customer is always right. Maybe it is him that doesn't understand how to run a business. What a jerk. Be a man, suck it up, and make it right!

Furthermore, just because there are satisfied customers doesn't mean he might have a bad apple in his company. What a douche bag.

He, he, at least he's right about the pad being resistant to H1N1; after all, is a MOUSE PAD!!! Can't get the flu...
On the other hand, maybe the tracking number got the flu and died...

But seriously, he's a jerk .

Things I'd love to see come out of this:

1) Apple turning its eyes on him and suing his pants off for trade mark infringement.
2) A Better Business Bureau report filed against his company (or whatever the BBB is in Canada) for the fraudulent claims and poor service.
3) A tracking number.

DDoS anybody?

This guys is a TOOL
-H1N1 comment is garbage
-keeps your cursor 'on the screen' comment is garbage

Only thing worse than a mac --> the dumbass who tries making accessories for them

Wow...what an unprofessional statement to post on your company's website..."the customer from hell". Calling a potential customer that would turn me away from ordering his products.

His front page retort is doing nothing more than directing every potential customer of his to this article. Those who might have missed it before certainly won't now! You should sue him for fraud or sic a regulatory agency on him and give your faithful readers a blow-by-blow account of the process. It would be good to see this idiotic fraudster brought to justice.

Does the owner understand the phrase "h1n1 resistant?" I think he's meaning to say "The MacPadd will never get the H1N1 virus, so it will always work and never call in sick." Other than that there's no mention using antiviral material in production. I don't even think such a material exists for computer equipment.

MacPadd just committed customer service suicide.....
lol, EPIC FAIL.

Btw, granting Mr.Free's arrogance, I'm 77% sure, he's French.

@TH: Grab some lawyers and head to his house/business. Here's were the website is registered to:

[citation][nom]Honis[/nom]Things I'd love to see come out of this:1) Apple turning its eyes on him and suing his pants off for trade mark infringement.

This is a great point. The Apple legal team would castrate him.

ANY comment made by Free to Nguyen in a negative manner shows he has no respect for the customer, PERIOD. I work for Directron, and I'm sorry to state the obvious saying, that you should always work for the customer and make them happy. Even though TN MAY have received harsher criticism from Free due to the fact he works for THW, this probably isn't the only case which this happened, so in my opinion Free shouldn't be allowed to do business in anything.

I would never buy from a website complaining about the customer from hell.

When reading the original article, I thought that Nguyen was being a bit overboard at the onset; however it proved that he was correct that the item was never shipped, and Free was continuously lying to him. In this situation, it is hard to say he shouldn't have been as aggressive as he was, as Free was continuously lying to him.

But they lying... what can you expect from such a company that explicitly misrepresents their product. Nobody realized that they NEVER mention the material is recycled, they say its recyclable! Then they go on to put the recycle symbol all over the site, and claim the product is green.

That's like me advertising Styrofoam as green because you can recycle it.

Bob Slydell: What would you say ya do here?
Tom Smykowski: Well look, I already told you! I deal with the goddamn customers so the engineers don't have to! I have people skills! I am good at dealing with people! Can't you understand that? What the hell is wrong with you people?

You really just can't help but laugh.

"We have over 8,000 satisfied customers and now one person who has anger problems which he chooses to vent through his company’s web site."

Lol, you're making me laugh. You have maybe thousands of unhappy customers. And I don't know if Free is lying according to numbers of satisfied customers.

It seems that this guy runs, sells (seller mail to Paypal log), answers to customer troubles, publishes statements on the site and who knows what else, just on its own.
TW, what could you expect from an All-In-One.

Way to handle this situation professional Toms...

I'm a bit torn on this as I try to keep an objective perspective. If Tuan were calling me with the same attitude he's displaying in his blogs(not good enough to be a column) then I'd be quite perturbed as well. Most likely, Tuan was initially calling as he wanted to know what his resource schedule looked like in comparison with a deadline. Was this explained to Mr. Free in the initial call? I tend to agree with one of the comments on the original story who stated the duration between order and "where's the tracking number?" was extremely short especially considering international shipments. What Tuan fails to realize is that his pressure applied may have triggered Free's dishonest comments. We know not what the tone or particular verbage of those conversations were only that Tuan seems to want to exact revenge through public humiliation. Personally, I don't see an innocent party in this situation nor do I see either party working towards a mutually desirable resolution. In ten days, four of those saturdays and sundays, Tuan went from ordering to claiming fraud. I'm not excusing Free's ineptness at dealing with the situation but everyone seems to be thinking Tuan's approach is flawless which is far from reality.

I would have never chosen to do busines with MacPadd.com as even the name screams sleazy wanna-be. Tuan has shown a great deal of poor judgement which leaves little credibility for future blogs.

As someone mentioned above talk to the BBB (Better Business Bureau). I've consulted with them once in the past and the company in question changed their tone pretty quickly when they found out the BBB was getting involved.

http://www.macpadd.com/macpadd/FAQs.html

I pretty much agree with htmaster, I kind of felt uncomfortable with the whole article. It just seems a little "too much" for such a small problem, don't ya think?