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By - Source: Tom's Hardware US | B 181 comments

UPDATED. David Free responds to Tom's Hardware. Proves himself in the wrong.

After publishing our report earlier today about the shady business dealings by and its owner, David Free, a response by Free has been posted on the site. Unfortunately, Free fails yet again, to provide evidence or information to support his claims.

Contrary to what Free claims, we have already published screen captures and logs from PayPal and quotes from Free himself.

The following is the message posted on Free's website:

Best of Media/Worst Behaviour
November 2, 2009
The article by Tuan Nguyen on Tom’s Hardware is false and selective in the presentation of information and validates our lack of interest to have any contact or provide our product to this individual. The individual is obviously so obsessed that he has without the benefit of our product in hand chosen to lie to the world and possible customers.

As retailers we have all encountered “the customer from hell” and it is seems that Mr. Nguyen embodies the same, high expectations, low comprehension of what it takes to run a business. It is disappointing that he would get his marginal fame from trashing another company with lies or a self-serving angry perspective.

We have over 8,000 satisfied customers and now one person who has anger problems which he chooses to vent through his company’s web site. Mr. Nguyen has been reported to the police for his harassing and threatening phone calls over this past week and his revenge article.
We hope that in the future Tom’s Hardware and Mr. Nguyen can present the all of the facts including their own conduct related to their stories and better yet find better things to write about then their misperceptions of how a business should be run.

People all over the world like our product. We manage our price by using online systems, green approaches to business and national postal services. If those elements are not of interest to the potential customers there are other options for mouse pads.

But we are the only one that provides the MacPadd.


We find Free's argument contradictory to his claims when he says "validates our lack of interest to have any contact or provide our product to this individual."

At this point, we should probably just stop here because Free just stepped in and validated our report.

However, free also claims that we lied in our report, yet we included the PayPal logs which assisted PayPal's transaction and fraud investigation team to conclude that we were in the right. Despite claiming that I wrote the original report in an "angry perspective," Free's own quotes indicate otherwise.

Imagine that. Calling a company you ordered a product from to request tracking information that is continually denied to you, and then you are accused of harassment and extortion. For a tracking number? It indeed does seem overly silly. Imagine having your vendor call the police on you because you requested information that is owed to you.

Free seems to misunderstand that our report isn't about the product he sells, since we obviously never received it for review. The original report is about his business practices. Also, as many readers in our original report have pointed out, many of the claims that Free lists on for the product aren't true at all.

For instance, Free claims his mouse pad is resistant to H1N1 flu virus and also "eliminates the frustration of losing the cursor on the screen." But yet Free doesn't provide explanation or supporting data. Interestingly enough, Apple holds the trademark rights to the name "MacPad." Free's product adds an extra "d" at the end. And we definitely know how picky Apple is about similar trade names, product names and logos.

After all this, Free continues to refute, argue and use personal attacks. We only have one question for Free:

Where is the tracking number?

The original report on David Free and his operation,, can be read here.

UPDATE: The Better Business Beraus (BBB) in Canada has a record for QMS Inc., "" and currently has a BBB rating of "F."

UPDATE 2: Our third report on David Free and INc.

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Top Comments
  • 28 Hide
    Greg_77 , November 2, 2009 7:16 PM
    Free really needs to get his head checked.
  • 27 Hide
    Hovaucf , November 2, 2009 7:19 PM
    +1 to THW
  • 27 Hide
    teeth_03 , November 2, 2009 7:15 PM
    Begun,the MacPadd Wars Have
Other Comments
    Display all 181 comments.
  • 27 Hide
    teeth_03 , November 2, 2009 7:15 PM
    Begun,the MacPadd Wars Have
  • 28 Hide
    Greg_77 , November 2, 2009 7:16 PM
    Free really needs to get his head checked.
  • 5 Hide
    JasonAkkerman , November 2, 2009 7:18 PM
  • 14 Hide
    Nightsilver , November 2, 2009 7:19 PM
    As the saying goes;

  • 27 Hide
    Hovaucf , November 2, 2009 7:19 PM
    +1 to THW
  • 16 Hide
    aznriptide859 , November 2, 2009 7:19 PM
    Doesn't Canada have a BBB or something similar? Perhaps you should contact them.
  • 21 Hide
    Hovaucf , November 2, 2009 7:22 PM
    etichiInstead of apologizing and realizing the customer is always right. Maybe it is him that doesn't understand how to run a business. What a jerk. Be a man, suck it up, and make it right!Furthermore, just because there are satisfied customers doesn't mean he might have a bad apple in his company. What a douche bag.

    Pretty hard for a company to continue if the bad apple is the CEO/Owner
  • 22 Hide
    doc70 , November 2, 2009 7:25 PM
    He, he, at least he's right about the pad being resistant to H1N1; after all, is a MOUSE PAD!!! Can't get the flu...
    On the other hand, maybe the tracking number got the flu and died...

    But seriously, he's a jerk .
  • 25 Hide
    Honis , November 2, 2009 7:25 PM
    Things I'd love to see come out of this:

    1) Apple turning its eyes on him and suing his pants off for trade mark infringement.
    2) A Better Business Bureau report filed against his company (or whatever the BBB is in Canada) for the fraudulent claims and poor service.
    3) A tracking number.
  • 22 Hide
    cbrown3666 , November 2, 2009 7:25 PM
    DDoS anybody?

    This guys is a TOOL
    -H1N1 comment is garbage
    -keeps your cursor 'on the screen' comment is garbage

    Only thing worse than a mac --> the dumbass who tries making accessories for them
  • 22 Hide
    dmoney_07 , November 2, 2009 7:26 PM
    Wow...what an unprofessional statement to post on your company's website..."the customer from hell". Calling a potential customer that would turn me away from ordering his products.
  • 23 Hide
    kanazak , November 2, 2009 7:27 PM
    His front page retort is doing nothing more than directing every potential customer of his to this article. Those who might have missed it before certainly won't now! You should sue him for fraud or sic a regulatory agency on him and give your faithful readers a blow-by-blow account of the process. It would be good to see this idiotic fraudster brought to justice.
  • 3 Hide
    Anonymous , November 2, 2009 7:29 PM
    Does the owner understand the phrase "h1n1 resistant?" I think he's meaning to say "The MacPadd will never get the H1N1 virus, so it will always work and never call in sick." Other than that there's no mention using antiviral material in production. I don't even think such a material exists for computer equipment.
  • 24 Hide
    Shadow703793 , November 2, 2009 7:30 PM
    MacPadd just committed customer service suicide.....
    lol, EPIC FAIL.

    Btw, granting Mr.Free's arrogance, I'm 77% sure, he's French.

    @TH: Grab some lawyers and head to his house/business. Here's were the website is registered to:
    David Free Inc.
    55 Gibson Drive
    Simcoe, Ontario N3Y 3L1

  • 10 Hide
    deadlockedworld , November 2, 2009 7:31 PM
    HonisThings I'd love to see come out of this:1) Apple turning its eyes on him and suing his pants off for trade mark infringement.

    This is a great point. The Apple legal team would castrate him.
  • 12 Hide
    aznriptide859 , November 2, 2009 7:31 PM
    ANY comment made by Free to Nguyen in a negative manner shows he has no respect for the customer, PERIOD. I work for Directron, and I'm sorry to state the obvious saying, that you should always work for the customer and make them happy. Even though TN MAY have received harsher criticism from Free due to the fact he works for THW, this probably isn't the only case which this happened, so in my opinion Free shouldn't be allowed to do business in anything.
  • 21 Hide
    gbismack , November 2, 2009 7:32 PM
    I would never buy from a website complaining about the customer from hell.

    When reading the original article, I thought that Nguyen was being a bit overboard at the onset; however it proved that he was correct that the item was never shipped, and Free was continuously lying to him. In this situation, it is hard to say he shouldn't have been as aggressive as he was, as Free was continuously lying to him.
  • 5 Hide
    gbismack , November 2, 2009 7:34 PM
    But they lying... what can you expect from such a company that explicitly misrepresents their product. Nobody realized that they NEVER mention the material is recycled, they say its recyclable! Then they go on to put the recycle symbol all over the site, and claim the product is green.

    That's like me advertising Styrofoam as green because you can recycle it.
  • 14 Hide
    beehew , November 2, 2009 7:34 PM
    Bob Slydell: What would you say ya do here?
    Tom Smykowski: Well look, I already told you! I deal with the goddamn customers so the engineers don't have to! I have people skills! I am good at dealing with people! Can't you understand that? What the hell is wrong with you people?
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