UPDATED. David Free responds to Tom's Hardware. Proves himself in the wrong.
After publishing our report earlier today about the shady business dealings by MacPadd.com and its owner, David Free, a response by Free has been posted on the MacPadd.com site. Unfortunately, Free fails yet again, to provide evidence or information to support his claims.
Contrary to what Free claims, we have already published screen captures and logs from PayPal and quotes from Free himself.
The following is the message posted on Free's MacPadd.com website:
Best of Media/Worst Behaviour
November 2, 2009
The article by Tuan Nguyen on Tom’s Hardware is false and selective in the presentation of information and validates our lack of interest to have any contact or provide our product to this individual. The individual is obviously so obsessed that he has without the benefit of our product in hand chosen to lie to the world and possible customers.
As retailers we have all encountered “the customer from hell” and it is seems that Mr. Nguyen embodies the same, high expectations, low comprehension of what it takes to run a business. It is disappointing that he would get his marginal fame from trashing another company with lies or a self-serving angry perspective.
We have over 8,000 satisfied customers and now one person who has anger problems which he chooses to vent through his company’s web site. Mr. Nguyen has been reported to the police for his harassing and threatening phone calls over this past week and his revenge article.
We hope that in the future Tom’s Hardware and Mr. Nguyen can present the all of the facts including their own conduct related to their stories and better yet find better things to write about then their misperceptions of how a business should be run.
People all over the world like our product. We manage our price by using online systems, green approaches to business and national postal services. If those elements are not of interest to the potential customers there are other options for mouse pads.
But we are the only one that provides the MacPadd.
We find Free's argument contradictory to his claims when he says "validates our lack of interest to have any contact or provide our product to this individual."
At this point, we should probably just stop here because Free just stepped in and validated our report.
However, free also claims that we lied in our report, yet we included the PayPal logs which assisted PayPal's transaction and fraud investigation team to conclude that we were in the right. Despite claiming that I wrote the original report in an "angry perspective," Free's own quotes indicate otherwise.
Imagine that. Calling a company you ordered a product from to request tracking information that is continually denied to you, and then you are accused of harassment and extortion. For a tracking number? It indeed does seem overly silly. Imagine having your vendor call the police on you because you requested information that is owed to you.
Free seems to misunderstand that our report isn't about the product he sells, since we obviously never received it for review. The original report is about his business practices. Also, as many readers in our original report have pointed out, many of the claims that Free lists on MacPadd.com for the product aren't true at all.
For instance, Free claims his mouse pad is resistant to H1N1 flu virus and also "eliminates the frustration of losing the cursor on the screen." But yet Free doesn't provide explanation or supporting data. Interestingly enough, Apple holds the trademark rights to the name "MacPad." Free's product adds an extra "d" at the end. And we definitely know how picky Apple is about similar trade names, product names and logos.
After all this, Free continues to refute, argue and use personal attacks. We only have one question for Free:
Where is the tracking number?
UPDATE: The Better Business Beraus (BBB) in Canada has a record for QMS Inc., "macpadd.com" and currently has a BBB rating of "F."