Sign in with
Sign up | Sign in

Nokia Offers Free Lumia to User Whose Galaxy S4 Caught Fire

By - Source: via WP-Hub | B 19 comments

Nokia is benefiting off of Samsung's bad press.

Earlier this month, a Canadian Galaxy S4 user made headlines when he posted a video claiming his GS4 had caught fire while it had been plugged in to charge. Richard Wygand posted the video because Samsung had requested proof. Not long after, the South Korean phone company sent Wygand a letter offering a replacement phone on the condition that he remove the video and not discuss the incident again.

Wp-hub points to a tweet from Nokia USA offering to help Mr. Wygand out. Nokia reached out to Wygand on Twitter after he asked people to help him share his experiences with others.

".@ghostlyrich we want to help you out," the tweet read. "Let me send you a Nokia Lumia so you can experience how customer service should *really* work."

The move echoes Microsoft's offer of free Windows Phones for Android users complaining on Twitter (way back in 2011). Though Wygand is actually in Canada and the offer came from Nokia USA, the Canadian has taken Nokia up on its offer and Nokia has promised to do what it can to help. Samsung hasn't commented on Nokia's offer, nor has there been anymore developments in the story.

Follow Jane McEntegart @JaneMcEntegart. Follow us @tomshardware, on Facebook and on Google+.

Display 19 Comments.
This thread is closed for comments
  • 3 Hide
    Amdlova , December 11, 2013 7:21 AM
    I prefer a nokia than a samsung cellphone. But good look to him with the new phone. AND your lawyer and justice.
  • 0 Hide
    edwd2 , December 11, 2013 7:34 AM
    I've used devices from Samsung, Microsoft, Asus, Dell, Apple, LG, Toshiba [...] over these years. It's nothing new, customer service pretty much always suck.
  • 8 Hide
    Blazer1985 , December 11, 2013 7:40 AM
    Smart commercial move. Well done Nokia :-)
    Oh and btw, they really have THE BEST customer service, at least here in europe.
  • -8 Hide
    biohazrdfear , December 11, 2013 7:44 AM
    Like edwd2 said, customer service all around sucks. I'm very suprised Nokia pulled something like this. Nine times out of ten they only did it to shine a bit of spotlight on them. They purposely made it public to bash on Samsung. The thing with customer service...is that you always have to trick them some kind of way and act stupid. If you don't do that, you're not gonna' get service.
  • 2 Hide
    jasonpwns , December 11, 2013 8:04 AM
    How is this bashing biohazard? They made one comment towards something that Samsung really did. It wasn't repetitive. They offered him a free phone and made a truthful statement against samsung.
  • 1 Hide
    Scott Evers , December 11, 2013 8:55 AM
    Nokia customer service is quite well, you just tweet nokia usa and get a response in minutes.
  • -1 Hide
    qlum , December 11, 2013 9:01 AM
    While I have nothing against nokia I would not really be happy with anything nokia has to offer as an replacement for a gs4 its just the lack of micro sd cards (decent storage capacity) and the os that runs on it that would turn me down.
  • 1 Hide
    qlum , December 11, 2013 9:03 AM
    Still a nice publicity stunt though
  • 1 Hide
    icemunk , December 11, 2013 9:08 AM
    I wish there was a phone that could run all mobile OS's and be supported. Multi-boot phone.. hmm.. today I'll use Windows Phone, tomorrow Android, and Friday iOS.
  • 0 Hide
    osamabinrobot , December 11, 2013 9:35 AM
    i tried out a lumia for three days, returned it. nice phone! but god windows phone sucks for apps
  • 0 Hide
    sire_angelus , December 11, 2013 9:38 AM
    Wp8 is a great os, the only thing lacking is some apps, but the situation is rapidly changing
  • 2 Hide
    dotaloc , December 11, 2013 9:38 AM
    I had a pretty positive customer experience with Motorola Mobility recently (well, before the takeover).

    I wrote about it:
    http://chapmanit.blogspot.com/2012/09/now-that-is-customer-service-thanks.html

    I know a fire-hazard is no laughing matter, but this seems like a rare enough occurrence the the exposure is more shock and awe than to warn customers of a likely risk.

    Samsung didn't handle it well, though.
  • 2 Hide
    Din65 , December 11, 2013 9:43 AM
    All 3 people affected by this "scandal" will be pleased to hear.
  • 0 Hide
    biohazrdfear , December 11, 2013 9:58 AM
    Quote:
    How is this bashing biohazard? They made one comment towards something that Samsung really did. It wasn't repetitive. They offered him a free phone and made a truthful statement against samsung.


    I'm not trying to bash on Nokia. I have a Lumia phone myself. I should have phrased it better. They're using the "make something really obvious, and give someone free stuff to make us look awesome" tactic.

  • 3 Hide
    sykozis , December 11, 2013 10:24 AM
    Quote:
    What a sleazy move by Nokia. I would still go for Samsung. Much better phone.


    How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.
  • 1 Hide
    Din65 , December 11, 2013 11:37 AM
    All 3 people affected by this "scandal" will be pleased to hear.
  • 1 Hide
    g-unit1111 , December 11, 2013 1:10 PM
    Quote:
    Quote:
    What a sleazy move by Nokia. I would still go for Samsung. Much better phone.


    How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.


    Yeah I completely agree, Samsung was the sleazy company in this case. Kudos to Nokia for helping the guy out.
  • 0 Hide
    captaincharisma , December 11, 2013 5:39 PM
    if nokia sent me a windows phone i would send it back. no way i am going to deal with a phone with a small app market
  • 0 Hide
    g-unit1111 , December 12, 2013 9:57 AM
    Quote:
    if nokia sent me a windows phone i would send it back. no way i am going to deal with a phone with a small app market


    From my understanding the WP8 app store has grown exponentially in the last year and Microsoft plans to merge it with the RT / Windows 8 app store which will give Windows RT and Windows 8 tablets (like the Surface 2 and Nokia Lumia 2520) tons of new functionality that they didn't have before.