Nokia Offers Free Lumia to User Whose Galaxy S4 Caught Fire
Nokia is benefiting off of Samsung's bad press.
Earlier this month, a Canadian Galaxy S4 user made headlines when he posted a video claiming his GS4 had caught fire while it had been plugged in to charge. Richard Wygand posted the video because Samsung had requested proof. Not long after, the South Korean phone company sent Wygand a letter offering a replacement phone on the condition that he remove the video and not discuss the incident again.
Wp-hub points to a tweet from Nokia USA offering to help Mr. Wygand out. Nokia reached out to Wygand on Twitter after he asked people to help him share his experiences with others.
".@ghostlyrich we want to help you out," the tweet read. "Let me send you a Nokia Lumia so you can experience how customer service should *really* work."
The move echoes Microsoft's offer of free Windows Phones for Android users complaining on Twitter (way back in 2011). Though Wygand is actually in Canada and the offer came from Nokia USA, the Canadian has taken Nokia up on its offer and Nokia has promised to do what it can to help. Samsung hasn't commented on Nokia's offer, nor has there been anymore developments in the story.
Follow Jane McEntegart @JaneMcEntegart. Follow us @tomshardware, on Facebook and on Google+.

Oh and btw, they really have THE BEST customer service, at least here in europe.
I wrote about it:
http://chapmanit.blogspot.com/2012/09/now-that-is-customer-service-thanks.html
I know a fire-hazard is no laughing matter, but this seems like a rare enough occurrence the the exposure is more shock and awe than to warn customers of a likely risk.
Samsung didn't handle it well, though.
I'm not trying to bash on Nokia. I have a Lumia phone myself. I should have phrased it better. They're using the "make something really obvious, and give someone free stuff to make us look awesome" tactic.
How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.
How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.
Yeah I completely agree, Samsung was the sleazy company in this case. Kudos to Nokia for helping the guy out.
From my understanding the WP8 app store has grown exponentially in the last year and Microsoft plans to merge it with the RT / Windows 8 app store which will give Windows RT and Windows 8 tablets (like the Surface 2 and Nokia Lumia 2520) tons of new functionality that they didn't have before.