Office Depot Lie to Customers About Laptop Stock

Looking to buy a laptop sometime soon?  Well, unless you're interested in bundling your purchase with a protection plan, you may want to avoid shopping at Office Depot.

According to a recent article published by Laptop Magazine, Office Depot associates routinely lie about their available stock when dealing with customers that are uninterested in extras like Protect Protection Plans (or PPPs for short) and Tech Depot Services (TDS). Due to the competitive nature of computer sales, Office Depot like many other brick and mortar stores rely on service and accessory based sales to make any sort of significant profit.  As such, both management and salesmen seek to move the extras with every purchase.

The article includes several reader confirmations of the art of moving PPPs and TDSs. A Chris H. is quoted in the article stating "Not only do [we] sales people depend on the extra cash we earn from add-ons, if we do not sell them and make a quota, we get the shaft from our bosses and their bosses and their bosses," implying that the salesmen themselves rely on the movement of the service plans in order to make extra income. 

Another reader identified as Rich comments "Basically they drill it in your head that if you don’t sell PPPs, you’re gonna get fired. It’s gotten so bad to the point where the managers are starting to find loopholes in the system. They would rather sell one laptop with a PPP than ten laptops with nothing. They don’t care."

According to the article, even upper management faces diciplinary action if quotas are not met, perhaps revealing that the primary source of the problem begins at the top and simply rolls downhill. One thing is for sure though, with business practices invovling deception, Office Depot is sure to lose respect and business as the public becomes aware of such behavior. 

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    Top Comments
  • _aurel_
    Those perks that employees get for selling warranties and add-ons arn't really that great, either. When I was a CompUSA employee, you would get less then 5% of the cut for a warranty. Imagine selling a Warranty that cost the customer $500, and seeing less then $20 on your paycheck because it was taxed 20%.

    Big companies likese these don't give a shit about their employees, not one bit, and they think that a crappy spiff with the added incentive to be fired is enough to motivate employees and drive sales higher? It does the opposite, and makes customers resent them even more. I hope Office Depot is next in line on the chopping block.
    13
  • SAL-e
    I had to deal with this problem several times. One day at BestBuy, the salesman was pushing extra warranty by "advertising" that the notebook, that I was interested, is giving all kinds of problems and how expensive is to repair it would be. Finally, I ask him: "Why I want to buy a notebook that is so bad!?" As you can guess, I did not purchase it.
    11
  • Other Comments
  • edwilson
    This practice has been going on for MANY YEARS in retail. One major player who just went under used to have the same attitude and policies. Look where it lead them. I have worked in several retail stores where you made more on the "paper" than the "product"
    8
  • IronRyan21
    Circuit City did the same thing. Where are there now?
    7
  • _aurel_
    Those perks that employees get for selling warranties and add-ons arn't really that great, either. When I was a CompUSA employee, you would get less then 5% of the cut for a warranty. Imagine selling a Warranty that cost the customer $500, and seeing less then $20 on your paycheck because it was taxed 20%.

    Big companies likese these don't give a shit about their employees, not one bit, and they think that a crappy spiff with the added incentive to be fired is enough to motivate employees and drive sales higher? It does the opposite, and makes customers resent them even more. I hope Office Depot is next in line on the chopping block.
    13