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UPDATE: Razer Responds to Lycosa KB Issue

By - Source: Tom's Hardware US | B 58 comments

UPDATE. Razer, last April, acknowledged a defect in early production models of its Lycosa gaming keyboards.

Shortly after the launch of the Razer Lycosa gaming keyboard, buyers started to express concern over the functionality of their newly purchased units in the Razer support forums and on many other open technical support forums. Purchasers were complaining that their Lycosa boards were acting erratically in one way or another, but there was definitely a common trend.

Some of the most common issues with Lycosa keyboards found in Razer forums and around the web in many other forums are as follows :

Key backlighting was not consistent across the entire board with the light being bright on one side and progressively getting dimmer towards the other end of the keyboard.

Keys would appear to become ‘stuck’ and repeat for no apparent reason, or the complete opposite, keys would not repeat at all if you held them down.

And the most common issue was the touch sensitive pad at the top right-hand side of the keyboard where you could control media functions such as volume up/down, play/sStop, backlighting control and keyboard mode switching. The touch sensitive pad would act very erratically and not operate correctly--sometimes not responding and in other cases doing the wrong function. At times, the pad would even respond on its own and decide to switch modes for no apparent reason. Another example is that everything would appear normal until you touched the pad, then you were greeted with endless instances of Windows Media Player launching.

Some crafty owners of these defective boards came up with solutions that worked for some people, but not for everyone. Some of these fixes included placing a coin on the touch pad, directly over the Razer logo which would render the pad useless but allow you to use the keyboard otherwise.

Other people actually opened their Lycosa boards up themselves and noticed that the way the touch pad was installed at the factory was crooked and the wire harness that made the physical connections was not making full contact. Correcting this included things as simple as pushing the plug all the way in with your finger or in some cases the use of super glue to hold it there. Poor quality manufacturing, or poor quality control? We're not surprised with keyboards really.

While these primitive fixes satisfied some customers, some were not so lucky and could not get their keyboards to work properly at all.

Razer has acknowledged that there indeed is a problem with early production models that fall into certain serial number ranges and it has posted the range of serial numbers affected on its website along with a form for customers to fill out along with an explanation of symptoms.

We had one such keyboard that had the more serious symptoms so we headed over to the Razer site and filled out the form, and sure enough, less than twelve hours later we got a response saying that Razer has arrange to ship a replacement keyboard out to us. We must note here that our original keyboard has long since been outside of its standard warranty.

If you have one of the defective boards under the listed serial numbers (see below) head over to this link now. Here is an image of where your serial number is located on the bottom of your Lycosa gaming keyboard. For the record, our keyboard serial number started with MT07 as you can see in the image below.

Lycosa gaming keyboard serial ranges that Razer acknowledges as defective start with the following codes :

MT0803
MT0802
MT0801
MT07

UPDATE: We spoke to Glen Frick, Director of Customer Satisfaction at Razer and we were told that the issues with Razer's Lycosa keyboards were limited to a small batch of customers.

"Only a few hundred were affected, and they have mainly all been taken care of already," said Frick. Apparently, the keyboards in question were manufactured sometime during 2007, and while Frick did mention that some may even be left on store shelves, Razer has a program up that immediately takes care of customers with affected serial numbers.

Frick made it clear though that Razer has not seen many new feelings for several months, and although there are some here and there, the issues is mostly self contained. Frick also mentioned that the problem was small enough that there wasn't any recall performed, and that customers with affected serial numbers can get their boards replaced free of charge.

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  • 0 Hide
    cheepstuff , February 20, 2009 12:23 AM
    no, not me, i'm specil i got this three-year-old piece of junk previouly used dell keyboard. cant type with this thing. whats more, whatever brilliant person used this ate while working. and yet its fully functional.
  • 0 Hide
    Spathi , February 20, 2009 1:23 AM
    Dell have nice keyboards usually.

    If you want to replace it, replace it with a real keyboard ;oP
    http://www.steelseries.com/int/products/keyboards
  • 0 Hide
    Doltron , February 20, 2009 4:56 AM
    Razer keyboards are shit. I sent back 2 after they both broke. Never had any problems with my G15.
  • Display all 58 comments.
  • 0 Hide
    V3ctor , February 20, 2009 6:49 AM
    I'm after this one...

    http://www.roccat.org/Products/Products/ROCCAT-Valo/

    Just waiting for it to come out...
  • 3 Hide
    Tindytim , February 20, 2009 7:42 AM
    My keys are always sticky, but every time I call customer support they laugh at me.
  • 0 Hide
    PrangeWay , February 20, 2009 12:04 PM
    hmm my Lycosa must be newer, have had no problems with it at all.
  • 1 Hide
    Shadow703793 , February 20, 2009 12:23 PM
    +1 for the G15.
  • 0 Hide
    eccentric909 , February 20, 2009 12:41 PM
    V3ctorI'm after this one...http://www.roccat.org/Products/Products/ROCCAT-Valo/Just waiting for it to come out...


    That's an awesome looking keyboard... thanks for the link, I think I might just try that out as well when it ships. :) 
  • 0 Hide
    eddieroolz , February 20, 2009 4:32 PM
    Damn, the roccat looks nice...though I doubt the "turbo core" actually helps in a keyboard :p 
  • 0 Hide
    magicandy , February 20, 2009 4:33 PM
    Still using a bottom-of-the-bin emachines keyboard that came with a pre-built from Jan 2007. It has never skipped a beat and I top leader boards constantly. Generally speaking, as long as someone hasn't been spilling soda on the keyboard and all the keys work, the requirements for any skill level of play have been met. It's all about the mouse.
  • 0 Hide
    hellwig , February 20, 2009 4:47 PM
    I had an old wired Antec keyboard. After 5 years, I replaced it with a Wireless Microsoft keyboard. Been using that for 4 (almost 5) years now, and I still can't get used to the stupid F-lock. But still, both the Antec and Microsoft worked flawlessly, so some people do make quality keyboards at a reasonable price.
  • 0 Hide
    Pei-chen , February 20, 2009 8:49 PM
    Why is Razor still around? Is the keyboard 2,000 strokes per minutes qualified as oppose to 1,600 on cheaper keyboard?
  • 0 Hide
    Glen Frick , February 20, 2009 10:43 PM
    If anyone is still affected by this early run of Razer Lycosas we will be happy to take care of you. Since these units were produced over a year ago most affected users have already been taken care of, but there maybe a couple of the old ones still around.

    If you want to check the specs out of the Razer Lycosa as compared to a cheap keyboard, check out this link. http://www.razerzone.com/p-87-razer-lycosa-gaming-keyboard.aspx
    Programmability, hyper response, back lit, anti ghosting etc

    Anyone interested in the Lycosa may want to also check out the Lycosa Mirror. Same Lycosa inside but, with a different look and feel outside.

  • 0 Hide
    TheZander , February 22, 2009 4:24 PM
    You'll be happy to take care of me as long as I didn't lose my RECEIPT. I had one of those problem keyboards that displayed the issues above. I was outside my return policy, and I couldn't find a receipt. I went to Best Buy and we searched and searched for the transaction, but I paid cash, which is often difficult to track. Razer wouldn't do a damned thing for me. BEST BUY finally took the hit for this one and allowed me to exchange it for a good one outside the return policy.

    If any of you buy Razer, the 2 year warranty means JACK CRAP unless you have your receipt. I called and I emailed. They would do nothing for me.
  • 1 Hide
    Anonymous , February 23, 2009 6:28 AM
    "If anyone is still affected by this early run of Razer Lycosas we will be happy to take care of you. Since these units were produced over a year ago most affected users have already been taken care of, but there maybe a couple of the old ones still around.

    If you want to check the specs out of the Razer Lycosa as compared to a cheap keyboard, check out this link. http://www.razerzone.com/p-87-raze [...] board.aspx
    Programmability, hyper response, back lit, anti ghosting etc

    Anyone interested in the Lycosa may want to also check out the Lycosa Mirror. Same Lycosa inside but, with a different look and feel outside."

    How about your customers in small countries like Croatia? I reported my problems,got a confirmation of a faulty keyboard 4 months ago and promises of a replacement. Since then NOTHING, not a word !!
  • 0 Hide
    Spathi , February 24, 2009 8:30 AM
    I had a G15 (gave it to my sister after three days, she gave it to mom)... really slow for playing games and like that roccat it has keys on the left side which I found makes the TAB,Shift,CTRL,qazwsxedcvrf keys useless for playing some types of fast reaction time online games comfortably. Old style Dell keyboards (with rubber cups under each key) are the best but they wear out after two or three years of pushing the same keys all day ;oP. I have not found any good new cheap or fancy lit keyboards... I tried dozens before the SS 6G.
  • 0 Hide
    voxicles , March 11, 2009 11:16 PM
    I ordered the mirror version a couple weeks ago, and even though they fixed the first batch of these, I still got one of the first batch somehow. Thanks new egg, for not returning the ones you had in stock after the recall. Mine arrived with floating keys, now when I press one of the few, no matter how clean my fingers are, they keys lift off. Slightly inconvenient. Touchpad does not work at all. I'd RMA it, but I've gotten so used to typing on this keyboard, that I can't stand to type on anything else for the 3 weeks it'd take to send in, and get back. It's BS that you have to pay extra money for receiving broken products. And does anyone know where to get a contact number, or email for razer? I've looked their site up and down, they have a contact support section, but it just takes you to FAQ sections, and the 'click here to send an email' link doesn't even do anything. On the bright side, the keyboard is dead sexy on my desktop, matches my death adder and n52te perfectly. Make sure you get one of the new batch, or you'll be paying for fancy features that do not work.
  • 0 Hide
    Glen Frick , March 11, 2009 11:47 PM
    Hi Voxicles, The Mirror version should not be affected by any of these problems. Only a very small amount of Lycosas produced in 2007 had these issues. The Mirror was not made at that time. The vast majority of these should have already been sold to end users and vendors should not have these affected units in stock at this point in time. If you are still having trouble with your Mirror you can contact Razer Support at www.razersupport.com. At the bottom of each of the FAQs there is information on how to contact the support crew by phone or e-mail.
  • 0 Hide
    voxicles , March 12, 2009 12:17 AM
    Thanks for the reply Glen. The only reason I state that there must have been a bad batch of the mirror is because it turns out that quite a few people that got the Mirror with the S/N starting with 'MT084' have had the same problem. I did eventually find an email address and phone number just shortly ago, but it was quite a pain to find. Not really at the bottom of every FAQ page, or maybe I'm just blind. I know the only fix for the problem is to probably ship the keyboard back on my dime, then wait a few weeks, and that makes me sad :-( I might just end up living with the broken touchpad and glue the keys in place. Then again, I'm not really getting what I paid $80 for. First time any parts I've ordered online have arrived faulty. Guess I've just been lucky :-P Alright, I'm done whining now lol
  • 0 Hide
    voxicles , March 12, 2009 2:15 AM
    voxiclesThanks for the reply Glen. The only reason I state that there must have been a bad batch of the mirror is because it turns out that quite a few people that got the Mirror with the S/N starting with 'MT084' have had the same problem. I did eventually find an email address and phone number just shortly ago, I must have kept overlooking it prior. I know the only fix for the problem is to probably ship the keyboard back on my dime, then wait a few weeks, and that makes me sad :-( I might just end up living with the broken touchpad and glue the keys in place. Then again, I'm not really getting what I paid $80 for. First time any parts I've ordered online have arrived faulty. Guess I've just been lucky :-P Alright, I'm done whining now lol

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